Exterior
Check availability

Reviews of Hilton Garden Inn Pittsburgh University Place

3 out of 5
Hilton Garden Inn Pittsburgh University Place
3454 Forbes Ave, Pittsburgh, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i didn't like was basically valet only
Stayed 1 night in May 2024
Response from Nathan on 27 May 2024
Thank you for taking the time to leave us a review after your recent stay with us! We look forward to hosting you again in the near future!

6/10 Okay

Jill

Liked: Staff & service, property conditions & facilities
The shower in the bathroom had mildew in the tile grout, but overall it was a decent place to stay for one night.
Stayed 1 night in May 2024
Response from Nathan on 27 May 2024
Thank you for taking the time to leave us a review after your recent stay with us! We appreciate your constructive feedback and have had engineering work on the bathroom issue you mentioned. We look forward to the opportunity to host you for a better stay in the future

4/10 Poor

Ashley

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Honestly one of the worst Hilton experiences I've had. I'm a travel nurse so I'm used to staying in different hotels, but this visit was for a concert. The location was convenient, but everything was outdated. We had a suite and everything from the room, linen, lighting, electronics were a time capsule from 2006 it seems. Paid $180 for a night and didn't even have complimentary breakfast like every other Hilton I have stayed in. Staff had an overall lack of enthusiasm. This doesn't even begin to address the $30 valet charge to park it in the hotel garage overnight. Absolutely a nickel and dimed expérience and I would recommend going and staying elsewhere. Also if you're staying for the Peterson events center, just know that the 0.25 distance to the venue is completely uphill to get there.
Stayed 1 night in May 2024
Response from Nathan on 27 May 2024
Thank you for taking the time to leave us a review after your recent stay with us. I will be sure to mention your problems with pricing of the room, parking, and breakfast to our general manager for review.

10/10 Excellent

Flavia, Bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from MR on 19 May 2024
Thank you for your feedback. I am glad that you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Junior

Liked: Staff & service, property conditions & facilities
Convenient to the university.
Stayed 1 night in May 2024
Response from MR on 19 May 2024
Thank you so much for your feedback on your recent stay. We are glad that you enjoyed your time with us and that we were conveniently located close to the university. We hope to see you again.

10/10 Excellent

HUI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very convenient location. The staffs are friendly and very helpful.
Stayed 5 nights in May 2024
Response from Nathan on 18 May 2024
Thank you for taking the time to leave us a review after your stay. It is great to hear that our staff was friendly and helpful during your time at our property. We look forward to hosting you in the future for another excellent experience!

10/10 Excellent

Larisa, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from MR on 14 May 2024
Thank you so much for your feedback! We are glad that you enjoyed your stay with us.

8/10 Good

Brett

Stayed 3 nights in Apr 2024
Response from MR on 11 May 2024
Thank you so much for your feedback. We are glad that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Daisy

Liked: Amenities, property conditions & facilities
The only thing I will like is that consider to have security box in every room .
Stayed 4 nights in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot for Pitt and CMU. Walkable to area restaurants and shops. Room was clean with plenty of space.
Stayed 1 night in May 2024
Response from MR on 6 May 2024
Thank you so much for your feedback! I am glad that you our location was convenient for you. We hope to see you again!

10/10 Excellent

Mickey

Stayed 1 night in Apr 2024
Response from Nathan on 18 May 2024
Thank you for taking the time to leave us a review after your stay. We look forward to hosting you in the future for another excellent experience!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MR on 27 Apr 2024
We are glad that you enjoyed your stay with us! We hope to see you again soon.

6/10 Okay

Humayun, Edson

Stayed 1 night in Apr 2024
Response from MR on 27 Apr 2024
Thank you for your feedback! We hope you enjoyed your stay.

10/10 Excellent

DEBRA, Elton

Stayed 1 night in Apr 2024
Response from MR on 14 May 2024
Thank you for your feedback. We are glad that you enjoyed your stay and hope to see you again.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, service was fast and friendly. Valet service speedy.
Stayed 1 night in Apr 2024
Response from Maddie on 22 Apr 2024
Thank you for your feedback on your recent stay! I appreciate your kind words about our service here and we hope to see you again in the future!

10/10 Excellent

Flavia, Bethesda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with our short stay.
Stayed 2 nights in Apr 2024
Response from Maddie on 22 Apr 2024
Thank you for your feedback! I am glad to hear that you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Serguei, Bothell

Business traveller
My main concern was, that housekeeping not available daily, front desk told me - every other day, also breakfast in the Hotel was not very good it all.
Stayed 3 nights in Apr 2024
Response from Maddie on 22 Apr 2024
Thank you for your feedback! Our housekeeping is every other day, but we can provide daily service upon request. I am sorry you did not enjoy our breakfast; I will make sure to pass this feedback along to our team. I hope if you choose to stay with us again, we can provide a much better experience for you.

4/10 Poor

Shuangbao

Liked: Staff & service
Disliked: Property conditions & facilities
The room needs upgrade. Noise AC and windows cannot open.
Stayed 3 nights in Apr 2024
Response from JC on 19 Apr 2024
Thank you for your comments regarding your recent stay at the Hilton Garden Inn. We are in the beginning stages of planning for a renovation and couldn't be more excited! We will look into the noise concern and want to thank you for bringing this to our attention. Wishing you a wonderful weekend,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Maddie on 17 Apr 2024
Thank you for your feedback! We are glad that you enjoyed your stay with us and hope to see you again.

2/10 Terrible

Romany

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guys was very mean. It's not friendly at all and the price way too much. Then what worth it We are not happy at all do not recommended to anyone
Stayed 1 night in Apr 2024
Response from Maddie on 17 Apr 2024
Thank you for your feedback. I apologize for the interaction you had when you checked in to the hotel. I will be discussing this with our front desk team because we always want to provide a friendly environment for our guests. I hope if you choose to stay with us again, we can provide a much better stay for you.

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Maddie on 23 Apr 2024
Thank you for your feedback! I am glad you had an enjoyable experience.

10/10 Excellent

paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness of the hotel, a very walkable area, the only thing would be that you have to pay for the breakfast and parking. Nevertheless, will definitely be coming back, especially to visit my daughter at university.
Stayed 2 nights in Mar 2024
Response from Maddie on 6 Apr 2024
Thank you so much for your kind comments about our hotel. There are other self-park options in the area and our front desk has a list of them at the desk if you ever need it. We are looking forward to seeing you again!

8/10 Good

Mai

Travelled with family
Liked: Cleanliness, property conditions & facilities
I don’t like that I have to pay to park at the hotel.
Stayed 2 nights in Mar 2024
Response from Maddie on 1 Apr 2024
Thank you for your feedback on your recent stay. Unfortunately, the only parking we offer at the hotel is the valet parking, but there are other parking options available in the area if you were to stay with us again. Our front desk is more than happy to provide you with a list of parking options around our hotel.

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Nathan on 30 Mar 2024
Thank you for taking the time to leave us a review after your recent stay with us. It's always good to see a guest had a great experience at our hotel. We look forward to hosting you again in the near future!

10/10 Excellent

Melissa, Martinsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking for SUV but other than that it was a great place to stay
Stayed 2 nights in Mar 2024
Response from Maddie on 30 Mar 2024
Thank you for your feedback!

6/10 Okay

?

Travelled with family
Liked: Amenities
Good choice if you visit Pittsburgh University or Carnegie Mellon university
Stayed 1 night in Mar 2024
Response from Maddie on 29 Mar 2024
Thank you so much for your feedback! We hope that you enjoyed your stay with us.

8/10 Good

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fairly clean but the on-site parking was $30 a night which was a bit of an unexpected cost, and the valets were not the most polite. Room was a bit smaller than expected and there was no information about the amenities in the room nor were we informed at check in about dining options at the hotel you had to ask. Would also have loved a fan in the bathroom and a bathroom door that wasn’t so heavy we had to prop it open with a table to be able to speak to each other while getting ready! Worked for a brief stay and was easy to get where we needed to go but I probably won’t be returning to this location.
Stayed 1 night in Mar 2024
Response from Maddie on 28 Mar 2024
Thank you so much for providing us with feedback on your recent stay. We will be passing this information along to discuss with our team.

10/10 Excellent

Frank

Travelled with family
Completely satisfied except for having to pay for parking. I’ve traveled a lot and this is the first time I had to pay for parking. Would have been nice to know before booking!
Stayed 1 night in Mar 2024
Response from Maddie on 28 Mar 2024
Thank you for your feedback. We will be passing this information along to discuss with our team.

10/10 Excellent

James

Travelled with partner
We liked the valet parking, in room refrigerator, coffee maker, microwave wave. We missed the individual bathroom amenities, including the shower cap-all precovid amenities. Only the bar/ grill was open with a not very interesting menu to us. Sam, an excellent server, was doing everything by herself.
Stayed 2 nights in Mar 2024
Response from Maddie on 23 Mar 2024
Thank you for your feedback. We will be discussing this information with our team.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in Oakland a lot but this was my first time in this hotel, and I was impressed! One of the best places to stay - closer than anything else to convenient dining options. Valet-only parking is a little annoying but there is a garage a block or so away that you can park in 24 hours.
Stayed 2 nights in Mar 2024
Response from Maddie on 20 Mar 2024
Thank you so much for your feedback. We are glad that you enjoyed your time here with us. We hope to see you again in the future!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were great overall. Room was clean and comfortable. But traffic noise from Forbes Avenue was definitely noticeable and at times, loud. Bathtub drain piece was not working.
Stayed 2 nights in Mar 2024
Response from Jill Curry on 19 Mar 2024
Thank you for sharing comments regarding your experience at our hotel after your visit. We appreciate the feedback and will follow up on the items that need attention in the room. Appreciate your business. Thanks again!

10/10 Excellent

Rezarta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had breakfast at the lobby great service and delicious food.
Stayed 1 night in Mar 2024
Response from Maddie on 19 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to everything around Pitt. Clean, friendly and convenient. Was able to park on street for a more affordable rate then the valet. Would stay again.
Stayed 1 night in Mar 2024
Response from Maddie on 19 Mar 2024
Thank you for your feedback! We are so glad that you enjoyed your stay with us.

10/10 Excellent

Santo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in walking distance to campus . Rooms a bit outdated but clean and comfortable
Stayed 1 night in Mar 2024
Response from Maddie on 18 Mar 2024
Thank you for providing us with feedback!

8/10 Good

Eric, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maddie on 18 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Cee

Stayed 3 nights in Mar 2024
Response from Maddie on 6 Apr 2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Edu

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very courteous staff, clean environment & quiet.
Stayed 2 nights in Mar 2024
Response from Maddie on 14 Mar 2024
Thanks for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Marla

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Maddie on 14 Mar 2024
Thank you for your feedback.

8/10 Good

Haylee

Stayed 1 night in Mar 2024
Response from Maddie on 1 Apr 2024
Thank you for your feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maddie on 11 Mar 2024
Thanks for your feedback. We are glad you enjoyed your stay!

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice, the room was clean. I just do t like the $30 to park and that it has to valet.
Stayed 1 night in Mar 2024
Response from Maddie on 9 Mar 2024
Thank you for your feedback! We will be sharing this with our team.

10/10 Excellent

Mendie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this location. Liked the location.
Stayed 1 night in Mar 2024
Response from Maddie on 8 Mar 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Rafael

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel clean, but the worst part was having to tag along luggage through stairs..up or down.
Stayed 1 night in Mar 2024
Response from Maddie on 5 Mar 2024
Thank you for your feedback on your recent stay. I am sorry to hear that you did not have a good experience with us. I will be passing this information along to discuss with our team. I hope if you choose us again, we can provide a much better experience for you.

10/10 Excellent

Jasen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel to meet family in the city. Room and bathroom were spacious and clean. Staff were professional and helpful.
Stayed 2 nights in Mar 2024
Response from Maddie on 4 Mar 2024
Thanks for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pitt-ND game
Convenient location and great service and hospitality
Stayed 1 night in Feb 2024
Response from Maddie on 28 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Amala

Stayed 1 night in Feb 2024
Response from Maddie on 20 Mar 2024
Thank you for your feedback! We are glad that you enjoyed your stay with us.

8/10 Good

Aura

Stayed 1 night in Feb 2024
Response from HGI Pittsburgh University Place on 29 Feb 2024
Thank you for recently commenting on our hotel. We are pleased to see you enjoyed your stay. We hope you allow us the opportunity to serve you again in the future!

10/10 Excellent

Santo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and close to campus
Stayed 1 night in Feb 2024
Response from Maddie on 27 Feb 2024
Thank you for your feedback on your most recent stay. We are glad that you enjoyed your time with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Maddie on 27 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Lindsay

Liked: Staff & service, amenities
The staff was very kind and drink service was excellent! Good value for a place to spend the night - would have liked a cleaner room though… bed was comfortable. The room was pretty worn and a bit dirty.
Stayed 1 night in Feb 2024
Response from Maddie on 27 Feb 2024
Thank you for your feedback on your most recent stay. I will make sure to pass along your feedback to the necessary departments. We hope to see you again in the future.