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"In the center of the cave properties, no parking , park outside , need to walk about 7 minutes minutes , receptionist was an older gentleman, not helpful, very little English, and somewhat unpleasant , if the property is restricted with parking, I think a detailed instructions how to park is necessary, he was not helpful at all!! But eventually we figured it out, that made the experience somewhat negative, and don’t be fooled by the pool, you need to pay for the time slot , a lot of walking to the room , it is expected for a cave hotel on the hill , the room was pretty far away from the reception area "

"The location of the hotel could not be better. We were walking distance to the Piazza and the cathedral and some wonderful restaurants. There were views in every direction. There was a staircase right in front of the hotel that took us up to a spectacular spot. The breakfast were lovely at the staff who waited on us were just as delicious.I cannot say enough good things about the staff, from the front desk, reception area to the porters to the weight staff in the breakfast room everyone was simply dolcissimi! They were friendly, kind and helpful. I recommend a stay at this hotel if you are stopping in Matera, whether it be one night or a week you won’t regret it!"

"Great location, not too far from Matera Centrale and the piazza is just round the corner. The room is clean, with coffee and tea provided. The breakfast spread is excellent, especially the pastries. "

"It was beautiful and super well located. Nice staff, specially Maria during the breakfast ❤️❤️❤️"

"The hotel is incredible and the staff is as well. We absolutely loved our stay. It was truly a unique experience. However, guests should know that because the hotel is literally incorporated into the caves, it can be physically demanding climbing all the stone stairs. People with mobility issues will definitely struggle at this hotel"

"Will not work with customers or try to accommodate "