Pirates Well Trip

Everything was everything!!! I’ve already review this place once then we decided to extend our stay because our first day at a different hotel was the most unpleasant hotel experience that I’ve had.

Overall a nice trip. Check in was extremely slow. Room was not ready and waited way too long for the room to be ready. Ruined our first day. Room was spacious and clean. Temporary adult pool was ok. Way too many reserved chairs that were not being used. A complete waste when there are not enough chairs to begin with. Just another way for them to make more money. Need a better system for guests who are over 18 to enter the adult pool. Kept telling my daughter every day she could not be there when she is 19. They were not even nice about it even when I showed them her passport. They looked at us like they didn’t believe her. Not cool and was annoying all week. Would not return sorry. Many better places with better service that make you feel like they actually want you there.

This was a great resort. Helpful staff, clean environment and lots of activities. The property was very beautiful and well maintained. Pools and water park close very early so it was difficult to do that and activities off the resort in the same days. I would definitely visit again.

The cleanliness for such a large establishment

Housekeeping is very professional and keeps your room clean. I never have breakfast there. The AC filter in the room was very dusty!