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"There were 2 terrible and nasty and rude young women with long blonde hair on arrival Wednesday the 29 of April and AGAIN when we left on Friday, May 1, 2026 at 11:38. Why don’t they have to wear name tags??? We were in room 342 (the SAME ROOM we stayed in May of 2025!) and could NOT GET HOT WATER!! When we complained at the desk, they sent someone up (AGAIN WITH NO NAME TAG or identification indicating he WORKED THERE!!) and told us in order to get hot water for a shower you have to run the water in the sink AND run the BATH water simultaneously for sometimes over 5 minutes!!! This was the SAME problem we encountered LAST YEAR!!!! No one has seen to this problem in a FULL YEAR???!!! The shower definitely needs an upgrade.. the tile on the walls is discolored and disgusting. I have had issues with 2 Hilton properties in New York in 2024 for almost the same reasons; sloppy, rude staff and FILTHY bathrooms. I will probably NEVER stay at a Hilton again as they have become comparable to a Motel 6, in my opinion. I will also send this to Ben Welsh Front office manager"

"dont know"

"The room was clean, and everything went smoothly during my stay. The process was simple and uncomplicated. I would definitely stay here again and recommend it to others."

"Not much that’s walkable. Closest restaurant was a Five Guys and it was ok. Good morning breakfast at hotel"

"This was my second time staying at the Sailmakers House and I will definitely continue to come back on all my visits to Portsmouth! The building and rooms are clean, cozy and quiet. The location is absolutely perfect for enjoying everything downtown Portsmouth has to offer, food, shopping, and sightseeing. 10/10 would recommend!"

"Property was under construction but still serviceable and with a comfortable bed and nice bath and shower amenities/fixtures. Convenience to food and highways."

"Nice stay"

"We had a wonderful visit everyone was so nice they had 3 parking options the room was beautiful and so clean ! Super comfortable bed also! Breakfast was also super nice got to try new things! So close to everything downtown we walked everywhere "

"The hotel was easy to find and ideally located for downtown Portsmouth. I was frustrated by how expensive the valet parking was, and the lack of self parking options, considering the hotel had its own parking lot. The lobby and check-in process was nice, very clean and orderly. Sadly our room was less than relaxing. I thought having a corner room would be quieter but the floors are poorly insulated, and the stairwell door next to ours slammed very loudly. Worst of all the mattress, was an older spring style, with subpar linens and pillows. Definitely one of the worst nights of sleep I've had at a Hilton property, ever. The bathroom was spacious but there were spots of mold in the shower, and a leak in the door that left water all over floor. With at least 5 other similar 3/4 star hotels within a 2 block radius, I'll definitely try somewhere else next time we're in town. "