Pines Lake Trip

Location is great here. Rooms do not give that clean look I’m use to seeing in hotels. Doors in my room were dirty. Nothing a quick wipe down at cleaning couldn’t help. Carpet looked filthy was not comfortable without my shoes. Showers could have used a good scrub down. Water would back up in shower as well. Staff was excellent, friendly and helpful.

Everything, in general, was wonderful—the breakfast was exquisite. My regards go out to the entire staff, including all the Dominicans and other Latinos I met; the service at the bar was exquisite, and everyone was truly great. As for cleanliness, I give them 200% out of 100%. This was my first time in New York, and let me tell you: on my next visit, I will definitely return to this hotel—it is perfectly centrally located.

The breakfast bar had a nice variety. The only difficulty was that during breakfast hours, the elevators were so crowded that often there was a ten minute wait. This could be a problem if you were trying to check out at this time.

The staff was very friendly and the amenities were fantastic.

The hotel is beautiful, however not very functional unless you are a solo traveler. The bathroom is a small glass box that you can hear/see everything through, which is not ideal when someone else is in the room. The shower floods across the whole bathroom floor because there is no door separating the shower and toilet, so you will be standing in a puddle when using the restroom unless you dry it up. Also extremely disappointed in the actual check in process. We arrived earlier in the day and inquired about early check in, to which the staff at the desk said the room was not ready yet but that they would place us on a “priority list” and give us a call when it was ready. So we stored our luggage and went to kill some time. We arrived back at 3pm, the original check in time, and were told that our room just needed to be ‘inspected’. So we sat in the lobby and waited for almost two hours for our room to be ready, until we couldn’t anymore as we had a reservation. I asked the front desk if there was an ETA on the room and they said they could not provide one, but they would call and email me once the room was available. So we stored our luggage again and left. We did not receive a call or email at all letting us know our room was ready. We were finally able to check in around 9pm when we got back to the hotel. Not being able to provide early chen in is understandable, but to promise a 3pm check in and not be able to provide a r