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" ⸻ I had a really good stay at the Best Western Plus Hanes Mall Hotel in Winston-Salem, NC. The hotel was clean, comfortable, and in a great location close to shopping and restaurants, which made getting around very easy. The staff was friendly and check-in was smooth. My room was nice and quiet, and the bed was comfortable so I was able to rest well. Overall, it was a pleasant stay and I would definitely stay here again if I’m back in the area."

"Room was very comfortable, the location of the hotel was very good. We were able to walk to restaurants."

"Room was not what we expected after reading ratings. Bathroom shower was awful. Two different tiles on the floor and bathtub had brown moldy looking caulking. Everything except countertop was very outdated. We booked for 2 nights but left after 1 night. Sheer curtains over the window actually were tearing had holes in them."

"Friendly staff and clean facilities "

"Staff was attentive"

"I have stayed at and had pleasant experiences at different Quality Inns in the past and this location did not live up to my previous experiences. In the future I will choose a different motel the next time I am visiting this location. Pro Clean Bed and room. Oversized dorm fridge (our drinks were cold and Ice frozen) Microwave in room Heating / Cooling unit maintained proper temp. Minimal outside road noise. Dunkin donuts next door, within walking distance Short drive to restaurants Shower maintained desired temperature throughout shower. Con Lack of power outlets One wall outlet was dangling out of the wall and did not work. We needed to unplug the clock and TV to have enough outlets. No room safe for valuables. Toilet was not secured to floor and it rocked back and forth. The room did not match the photo on Expedia (example: carpet on floor vs. linoleum) and contained the room was outdated. A hand writing degraded paper sign stated that the Fitness center was closed and did not list when it would reopen. This was one of the determining factors in choosing this motel. No daily housekeeping for trash removal or other services. I was told by front staff that I needed to personally hunt down housekeeping for towels and TP from 9am -2pm. Outside hand rails to the second floor are loose and unsafe. If you didn’t get to breakfast earlier, most items were gone. Also very limited food selection. No phone in room. I had to walk to lobby to talk to staff."

"The room itself was spacious. Nice appliances( refrigerator, glass oven top 2 burner. Odor in the room was horrible and mattress just as bad."

"Easy check in and always a wonderful and clean breakfast space! This is our go to hotel when we travel to Winston Salem multiple times yearly."

"It was a great stay However the heated pool wasn’t heated when I was there. ICE COLD!"