Pine Lakes Trip

Convenient location and the family loved the pool.

Very welcoming to pets. Excellent staff. Comfortable beds and spacious room and bathroom

The AC did not work properly. One of the hot tubs was not hot. The front desk staff inconsistent and not always helpful. Housekeeping. Room refresh - beds made, towels not replaced when 4 people staying in the room. 3 requests on text if we needed anything - no request was responded to. The carpet in the hallways had the same chips and food for the three days we stayed there. Although the spa is rated a top spa, I would not rate it anywhere near a top spa - few amenities, shower hot water did not work, anesticians ok - not great. Ordered 2 enhancements, which supposidly came with a glass of champagne, not delivered. Upon check out over charged had to go back to straighten out the bill.

Everything was very clean and we had a great experience and super helpful to have had some dishes to be able to use. Also we enjoyed having the hot tub working with the cold we were able to have some time in the pool on other places we have gone they would even work in hot days. The staff was very polite and helpful since we arrive late that day. Thank you for everything and if we come back we will definitely try to book here again

Close to Disney and airport. Very nice stay