Pine Lakes Trip

The desk staff woman was very nice. The room was sort of clean.The tv Head static E reception and some channels didn’t come in. Maintenance came to look at it, but he said that they’ve been having connection problems so he couldn’t fix it. There was hair in the shower and on the floor outside of the shower which inhibited me from wanting to take a shower there so I did not the pool was dirty as well. The maintenance and continental breakfast staff only spoke Spanish, so there was no ability to communicate with them. I speak English.

Room was nice but the shower connections were not screwed in and sink tap was same. Reported on 1st day and told was to be done 2nd day - was not completed when we departed on the 4th morning. In addition 1 of the elevators did not work for the entire stay and that caused extended time waiting while all of the staff used same elevator.

Staff was so friendly, room was very spacious and clean. Location was great and restaurant stellar.

Staff was friendly and helpful. The suite was clean, and the property was too. The location is awesome. Very happy with our stay

The room was clean and front desk was responsive when we had complaints about the construction noise next door early morning.