Property amenity

Reviews of La Quinta Inn by Wyndham Pigeon Forge-Dollywood

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1004 reviews" "
Rating 8 - Good. 283 out of 1004 reviews" "
Rating 6 - Okay. 71 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Desirae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is tucked back away from all the noise of the road and really close to both Anakeesta and Dollywood. We had a lot of fun in Pigeon Forge!
Stayed 2 nights in May 2024
Response from Mike on 25 May 2024
Hello Desirae,Thank you for taking the time to submit such a great review! It is always a pleasure to receive positive feedback. We’re pleased to hear that our location was convenient for you, that you enjoyed your stay, and I will be sure to share your scores with our team who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to seeing you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was small which made it less crowded and quieter, which we liked. The staff was friendly and the hotel was well maintained. Breakfast options were great!
Stayed 3 nights in May 2024
Response from Mike on 24 May 2024
Hello Christie,Thank you for your stay with us and for taking the time to share such a great review! We are very pleased that you enjoyed your stay and that everything went well! We look forward to seeing you again the next time you are in Pigeon Forge, and we always wish you safe and happy travels!

8/10 Good

david

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 3 nights in May 2024
Response from Mike on 22 May 2024
Hello David,Thank you for your stay with us and for taking the time to share your review! We are very pleased that you enjoyed your stay with us and that our being pet friendly was a plus for you (our furry guests are welcomed just like everyone else)! We look forward to seeing you again when you are back in Pigeon Forge and we always wish you safe and happy travels!

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time, everyone was friendly and breakfast great!
Stayed 2 nights in May 2024
Response from Mike on 20 May 2024
Hello Crystal,Thank you for taking the time to submit such a great review! It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay with us and found the staff to be friendly and helpful. We are so fortunate to have a team that goes above and beyond when it comes to customer service. I will be sure to share your comments with our team, who I am certain will be encouraged by your kind words. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to seeing you in the future. We always wish you safe and happy travels!

10/10 Excellent

Morghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay during our visit to pigeon forge. Super convient location, clean, and staff was great! The complimentary breakfast was also a plus.
Stayed 4 nights in May 2024
Response from Mike on 20 May 2024
Hello Morghan,Thank you for taking the time to submit such a great review! It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay with us and found your accommodations to be clean and comfortable and the staff friendly and helpful. We are so fortunate to have a team that goes above and beyond when it comes to cleanliness and customer service. I will be sure to pass your comments on to our team, who I am certain will be encouraged by your kind words. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to seeing you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room clean beds pillows was great. Enjoyed be back in future.
Stayed 3 nights in May 2024
Response from Mike on 22 May 2024
Hello Margaret,Thank you for taking the time to submit such a great review! It is always a pleasure to receive positive feedback. We’re pleased to hear that you enjoyed your stay, and I will be sure to share your scores with our team who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to seeing you again on your next visit to Pigeon Forge. We always wish you safe and happy travels!

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant, great parking, clean & safe!
Stayed 1 night in May 2024
Response from Mike on 18 May 2024
Hello Jodi,Thank you for taking the time to submit such a great review! It is always a pleasure to receive positive feedback. I am particularly pleased that you enjoyed your stay with us and found your accommodations to be clean and comfortable and the staff friendly and helpful. We are so fortunate to have a team that goes above and beyond when it comes to cleanliness and customer service. I will be sure to pass your comments on to our team, who I am certain will be encouraged by your kind words. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to seeing you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, quiet, peacful. Amenities are phenomenal
Stayed 1 night in May 2024
Response from Mike on 18 May 2024
Hello Allison,Thank you for taking the time to submit such a great review! It is always a pleasure to receive positive feedback. We’re pleased to hear that you enjoyed your stay, and I will be sure to share your scores with our team who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to seeing you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

6/10 Okay

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A little noisy with the dogs and the doors slam by default. But a decent free breakfast and good location to Dollywood
Stayed 3 nights in May 2024
Response from Mike on 13 May 2024
Hello Joseph,Thank you for your stay with us and for taking the time to share your review! We do apologize for the issue with the noise and we will look into ways we can improve and minimize this. We are happy to hear that our location was convenient for you and that you enjoyed the breakfast! We hope to see you again in the future and we always wish you safe and happy travels!

8/10 Good

Karen

Travelled with partner
Liked: Amenities, property conditions & facilities
Room prices are quite reasonable. Rooms are clean and bathrooms have ample amenities.
Stayed 1 night in May 2024
Response from Mike on 11 May 2024
Hello Karen,Thank you for your stay and for taking the time to share such a wonderful review! We are very pleased that you enjoyed your stay and that your room was comfortable! We look forward to seeing you again the next time you are in our area, and we always wish you safe and happy travels!

10/10 Excellent

Maryann

Travelled with partner
The hotel was very clean with a very attentive staff. Our room was clean everyday with fresh towels . Breakfast was very good with their location being perfect. There were many restaurants within walking distance. Believe me I will be staying there again. Hopefully this fall.
Stayed 6 nights in May 2024
Response from Mike on 11 May 2024
Hello Maryann,Thank you for your stay and for taking the time to share this fantastic review! We are very pleased that you enjoyed your stay and that our location was convenient for you! We look forward to seeing you and we do hope that you are able to return this fall (it's such a beautiful time of the year here)! As always, we wish you safe and happy travels!

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Good location.
Stayed 2 nights in May 2024
Response from Sherri on 6 May 2024
Hi Sherry. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

2/10 Terrible

Cassidy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sherri on 7 May 2024
Hello Cassidy,Thank you for your stay with us and for taking the time to share your review! We are saddened to hear that you did not enjoy your stay with us! We wish we had been made aware of any issues while you were with us so that we could have done our best to resolve them. If you would like to contact us to discuss the issues that arose during your stay we would really appreciate hearing from you! We do wish you safe and happy travels in the future!

10/10 Excellent

Bien, Gaffney

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently situated and closely to nearby attractions !
Stayed 2 nights in May 2024
Response from Sherri on 3 May 2024
Hi Bien. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 4 nights in Apr 2024
Response from Sherri on 28 Apr 2024
Hi Mike. Thank you kindly for taking the time to submit a great review! We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sherri on 27 Apr 2024
Hi Suzanne. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 Excellent

franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay very convenient.
Stayed 1 night in Apr 2024
Response from Sherri on 25 Apr 2024
Hi Franklin. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sherri on 22 Apr 2024
Hi Jenny. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay, and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

10/10 Excellent

Joshua, Lake City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and hreat complimentary breakfast.
Stayed 3 nights in Mar 2024
Response from Sherri on 11 Apr 2024
Hi Joshua. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed the hot breakfast and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a terrific day!

10/10 Excellent

TRACY, Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was freshly updated
Stayed 2 nights in Apr 2024
Response from Sherri on 11 Apr 2024
Hi Tracy. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay in our freshly updated rooms and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

8/10 Good

Brittnay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, property was very clean and updated, beds were very comfortable although I was kind of disappointed with the location, only view was of the Wendy’s drive through that sat in front of the hotel. One of the reasons that sold us on this hotel was the cute sitting area outside with a fireplace but it was closed and looked as though it was attached to the hotel next door?? The walls of the rooms are paper thin, we could here absolutely everything (people’s conversations, turning on and off the shower/sink, opening and closing their microwave to their phones ringing) from the rooms above and on both sides of our room this was very very annoying!!
Response from Sherri on 8 Apr 2024
Hi Brittnay. Thank you kindly for taking the time to submit your review. We're pleased to hear that you found your accommodations to be clean and comfortable and the staff friendly and helpful. We truly appreciate your business and value your feedback and I'd like to sincerely apologize for any aspects of your time with us that did not meet your expectations. We hope to see you again soon. Have a great day and travel safe!

8/10 Good

Jane

Travelled with partner
accommodating even when you check in late.
Stayed 5 nights in Mar 2024
Response from Sherri on 6 Apr 2024
Hi Jane. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found our 24/7 front desk staff to be friendly and accommodating in regard to your late check-in. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

6/10 Okay

David, Lima

Travelled with partner
Liked: Staff & service
The room we were given had a very harsh smell and the noise level was high. The ice mach was right next to the room and made loud noises all night and the second floor rooms when they flushed or showered was almost like they were in our room. Unfortunately can Not recommended
Stayed 1 night in Mar 2024
Response from Sherri on 6 Apr 2024
Hi David. Thank you kindly for taking the time to submit your review. I sincerely apologize for the issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations in this regard. We truly appreciate your business and value your feedback as it will be used to make improvements in an effort to provide a more enjoyable experience for our guests in the future. Travel safe and have a great day.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property that appeared to have been updated recently. Very clean and Quiet. Was in the middle of all the happenings. Would stay there again.
Stayed 3 nights in Mar 2024
Response from Sherri on 29 Mar 2024
Hi Christopher. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and found our updated rooms to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the room accommodations for our family group of 6.
Stayed 3 nights in Mar 2024
Response from Sherri on 29 Mar 2024
Hi Linda. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you and your family enjoyed your stay with us and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

Jarrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sherri on 28 Mar 2024
Hi Jarrett. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

8/10 Good

Rebekah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property located near all of the stores and Dollywood. The streets were a little annoying to drive around to get to locations.
Stayed 3 nights in Mar 2024
Response from Sherri on 23 Mar 2024
Hi Rebekah. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 Excellent

Vernai

Stayed 2 nights in Mar 2024
Response from Sherri on 11 Apr 2024
Hi Vernai. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 Excellent

Yilmarie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Sherri on 21 Mar 2024
Hi Yilmarie. Thank you for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and found our location convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

4/10 Poor

Sam

Travelled with family
Check in staff was disrespectful and rude when asked questions about the property. Cleaning and breakfast staff was very friendly.
Stayed 3 nights in Mar 2024
Response from Sherri on 17 Mar 2024
Hi Sam. We appreciate you taking the time to provide feedback about your recent experience with us. I would like to personally apologize for the disappointing customer service you encountered during your stay.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations in this regard. Please rest assured that your comments have been shared with our team, and we will be addressing any areas that require improvement in our customer service.We genuinely value your feedback and hope you will give us another opportunity to provide you with the exceptional service that our guests deserve. If you plan to return to our area, please don't hesitate to reach out to us directly, and we will ensure that your next stay is a much more pleasant one.We hope to have the chance to welcome you back and demonstrate our commitment to guest satisfaction on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 Excellent

Ismael

Stayed 3 nights in Mar 2024
Response from Sherri on 6 Apr 2024
Hi Ismael. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet
Stayed 3 nights in Mar 2024
Response from Sherri on 15 Mar 2024
Hi Bernadette. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you had a relaxing stay with us and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sherri on 14 Mar 2024
Hi Mary Jo. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay with us, and we're thrilled that you have honored us with a 5/5 rating! We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

10/10 Excellent

Barnnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and economical.
Stayed 1 night in Mar 2024
Response from Sherri on 10 Mar 2024
Hi Barnnie. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable at the right price. We hope to see you again on your next visit to the Smokies. Travel safe and have wonderful day!

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
After years of loyalty to another chain, and seeing decline in that facility, we chose this LaQuinta based on reviews! The front desk staff were so consistently welcoming each time we walked through that lobby! Housekeeping does a terrific job! Beds made every day, immaculate bathrooms, clean surfaces and floors! There is absolutely no musty unpleasant smells here! Clean and fresh! And a HOT breakfast every morning! Biscuits and gravy - not watery thin gravy!! Scrambled eggs every day, one day egg and cheese omelets in addition to the scrambled! Fried potatoes! Sausage Pattie’s or links, sliced smoked sausage were meat rotations. Make your own waffles! Assorted cereals! Breads, bagels and English muffins to toast! A few pastries. Muffins. Fresh bananas, apples, mandarins! Juices, coffee! The kitchen staff do an excellent job with keeping fresh hot food replenished. AND, keeping the food area immaculate! Kudos to all the staff!! Keep doing what you’re doing!! And we will be coming back! I’m on a cancer journey and we took this rare chance of a few free days to escape to one of our favorite getaways! The mountains! And my husband made a date with me for one year from now to repeat this! Thank you all for making my respite trip so pleasant!
Stayed 4 nights in Mar 2024
Response from Sherri on 8 Mar 2024
Hi John. Thank you kindly for taking the time to write such a great review! We're pleased to hear that you enjoyed the hot breakfast and found your accommodations to be clean and comfortable. I am also particularly happy that you found our staff to be friendly and welcoming. We are so fortunate to have a team that goes above and beyond when it comes to cleanliness and customer service and I will be sure to pass your comments onto our team, who I am certain will be encouraged by your kind words. We wish you the very best on your health journey, and we look forward to seeing you again next year. Have a wonderful day and travel safe!

8/10 Good

Carlos Mariano Alvarado

Liked: Cleanliness, staff & service
Fine
Stayed 2 nights in Feb 2024
Response from Sherri on 29 Feb 2024
Hi Carlos. Thank you for taking the time to submit your review. We're pleased to hear that you enjoyed your stay with us and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a fantastic day!

10/10 Excellent

SUSAN

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sherri on 29 Feb 2024
Hi Susan. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sherri on 29 Feb 2024
Hi Michael. Thank you for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 10/10 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

2/10 Terrible

Alicia, Houston

Travelled with family
Never will come to La q again
Stayed 1 night in Feb 2024
Response from Sherri on 25 Feb 2024
Hi Alicia. We appreciate you taking the time to submit your review. We're saddened to hear that you did not enjoy your stay with us and we sincerely apologize that your experience did not meet your expectations, but we truly appreciate your business and value your feedback. We hope you travel safe and have a good day.

2/10 Terrible

Klieverth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Queda al lado de una funeraria, el edificio es viejo si estás en el tercer piso y alguien abre la llave de agua del primer piso se escucha. Es pet’s friendly a mi me gustan los animales pero en una habitación habían hasta 4 perros. Me parece mucho. Creo había más perros que personas en total. El precio es económico. Lo tomé porque no tenía opción pero hay muchos del mismo precio y mejores solo debe tomarlo con tiempo. El baño cuando llegue está a sucio me tocó limpiarlo a mi el recepcionista que me recibió me dijo que esperara a mañana. El prente que luego de manejar 12 horas le diga a mi hijo y mi esposa de vacaciones que no usen el baño 😅 muy es..pi.. de su parte. La manager y la recepcionista de la mañana fueron más atentas y se disculparon y me ofrecieron cobrarme una sola noche y que podía buscar otro hotel pero no había disponibilidad en los mejores así que me quedé a segunda todos los días huevo con salchicha y pan es lo único que ponen y lo hacen poco a poco que las personas debemos esperar. Es humillante, no creo que este hotel debería seguir abierto la comisión debe investigarlo. Tengo fotos y videos muchos muchos y gente quejándose pero que no hacen nada. Yo si haré!!!!
Stayed 3 nights in Feb 2024
Response from Sherri on 23 Feb 2024
Hi Klieverth. Thank you for taking the time to provide feedback on your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations in this regard. Please rest assured that your comments have been shared with our team, and we will be addressing any areas that require improvement. We value your feedback, and we will use it to make improvements to provide a more enjoyable experience for our guests in the future. We wish you all the best and hope you have a good day.

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooms and staff was great. I had a great stay
Stayed 2 nights in Feb 2024
Response from Sherri on 22 Feb 2024
Hi Brian. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found your accommodations to be clean and comfortable and the staff friendly and helpful. We look forward to seeing you again and hope you have a wonderful day!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife had a great time. Was clean! Quiet and staff was very friendly. Unlike the last hotel we got! We would love to come back!
Stayed 1 night in Feb 2024
Response from Sherri on 22 Feb 2024
Hi Jason. Thank you for taking the time to submit your review. We're pleased to hear that you and your wife enjoyed your stay and found your accommodations to be clean and comfortable and the staff friendly and helpful. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a fantastic day!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
This was our first stay at this location. We visit Pigeon Forge three or four times a year and there are a couple of hotels that we like to stay at. This has definitely been definitely to our list. The room was spacious and clean, breakfast was good and there was plenty of places in walking distance to eat at for other meals if you don’t feel like driving. We would stay here again in the future.
Stayed 3 nights in Feb 2024
Response from Sherri on 22 Feb 2024
Hi Steven. Happy Anniversary and thank you kindly for taking the time to submit a great review! We're pleased to hear that you enjoyed the hot breakfast and found your accommodations to be clean and comfortable. We hope to see you again on your next visit to the Smokies. Travel safe and have a wonderful day!

10/10 Excellent

Milia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Jan 2024
Response from Sherri on 22 Feb 2024
Hi Milia. Thank you for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and found the staff to be friendly and helpful, and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesomd
Stayed 1 night in Feb 2024
Response from Sherri on 18 Feb 2024
Hi Michael. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sherri on 12 Feb 2024
Hi there. Thank you kindly for taking the time to provide feedback on your recent stay with us. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 10/10 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

Sawyer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sherri on 13 Feb 2024
Hi Sawyer. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay and we're thrilled that you have honored us with a 5/5 rating. We hope to see you again on your next visit to Pigeon Forge. Have a great day and travel safe!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and east access to everything great stagg
Stayed 2 nights in Feb 2024
Response from Sherri on 11 Feb 2024
Hi Tim. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed our hot breakfast and found our location to be convenient to many local restaurants and attractions. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We love the hotel. We stayed here last year also. I would have gave all 5 stars but there was someone on our floor that was smoking weed. Every time we stepped out of our room or off the elevator it smelled like skunk. We told the front desk a couple times but I don’t guess there was anything they could do, cause they couldn’t pinpoint which room it was coming from. Other than stupid people that can’t follow policies, it was great. Hot Breakfast was good too.
Stayed 4 nights in Jan 2024
Response from Sherri on 9 Feb 2024
Hi Theresa. Thank you kindly for taking the time to submit your review. We're pleased to hear that you enjoyed the hot breakfast and your overall stay with us. I would like to sincerely apologize for the issue detailed in your review. We appreciate the effort you made to bring it to our attention, and I'm sorry it could not be resolved promptly during your stay. We truly value your feedback, and I'd like to thank you for your repeated business with us. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a wonderful day!

10/10 Excellent

leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sherri on 9 Feb 2024
Hi Leonard. Thank you kindly for taking the time to provide your feedback. We're pleased to hear that you enjoyed your stay, and we're thrilled that you have honored us with a 10/10 rating. We hope to see you again on your next visit to Pigeon Forge. Travel safe and have a great day!