Property amenity

Reviews of Country Inn & Suites by Radisson, Pigeon Forge South, TN

2 out of 5
Country Inn & Suites by Radisson, Pigeon Forge South, TN
4215 Parkway Pigeon Forge, Pigeon Forge, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1005 reviews" "
Rating 8 - Good. 279 out of 1005 reviews" "
Rating 6 - Okay. 136 out of 1005 reviews" "
Rating 4 - Poor. 63 out of 1005 reviews" "
Rating 2 - Terrible. 47 out of 1005 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Max, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to area activities
Stayed 1 night in May 2024
Response from Guest Relations Management on 15 May 2024
Hi Jill! A perfect 5-star rating and a comment about the convenient location tells us you had an ideal stay. We appreciate you letting us know our location helped you enjoy the surrounding activities. Thank you for choosing us, and we hope to be your accommodation choice again whenever you're in the area!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. A little dated could use some tlc
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Susan,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. Your input helps us to enhance our guests' experiences and we strive to provide a comfortable stay for all.

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, amenities
Loved the location, but the housekeeping wasn’t up to par. They only clean the room every 3 days.
Stayed 4 nights in May 2024
Response from Manager on 13 May 2024
Hello Debra,We appreciate your feedback regarding the housekeeping schedule at our hotel. We aim to provide a balance between guest comfort and environmental sustainability with our cleaning practices. We will share your comments with our team for further review and improvement.

10/10 Excellent

Ashli

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great place family friendly
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Ashli,We're thrilled to hear that you found our hotel to be family-friendly. Your positive feedback is much appreciated, and we hope your family had a wonderful stay with us. If you have any additional feedback or suggestions, feel free to reach out to our team. Thank you for choosing to stay with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is on the Little Pigeon River. I do wish the windows could have been opened so I could sleep while listening to the river sounds. I was tempted to sleep on the deck. Great location, great hotel, hope to return!
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello John,We are delighted to hear that you enjoyed our hotel's location on the Little Pigeon River. We value your feedback regarding the windows and will consider it for future improvements. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future!

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Lora,We are delighted to hear that you enjoyed your stay at our hotel! We strive to provide excellent service to all our guests. Should you have any further feedback or concerns, we encourage you to reach out to our management team directly. Your satisfaction is our top priority.

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Reasonable prices.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 30 Apr 2024
Hi Sherry! Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel to be very nice and clean, and that you appreciated our reasonable prices. Providing a comfortable and affordable stay for our guests is always our goal, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KARMEN on 27 Apr 2024
THANK YOU FOR THE GREAT REVIEW

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy and the lady was very friendly. Room was nice, clean and comfortable. Full Breakfast was free and very good
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello James,We are delighted to hear that you had a seamless check-in experience and enjoyed the comfort of your room. It's great to know that you found our breakfast offerings to your liking during your stay. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Lisa,We are thrilled to hear you had a fantastic stay with us! Please don't hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!

10/10 Excellent

orla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely very clean property, close to everything. Check in was spot on and very quick. You can’t beat it for the price .
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello orla,We are thrilled to hear that you enjoyed our clean property and convenient location! Our team strives to provide efficient service for all our guests. Thank you for sharing your positive experience, and we look forward to welcoming you back in the future.

6/10 Okay

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service
I'm positive my room had mold and mildew I could really smell it my last day and as I have severe allergies to mold I am suffering for my stay
Stayed 3 nights in Apr 2024
Response from Ashish Patel on 19 Apr 2024
Dear Kelly, Thank you for bringing into our attention your concern regarding the Mold in the room. Though the hotel is readily prepared for any unexpected occurrence within the premises, we would like to apologize for the inconvenience it has caused on your part.Thank You.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from karmen on 13 Apr 2024
thank you for the great review

6/10 Okay

Elizabeth

Travelled with family
Property needs updating. More lighting in the rooms.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 9 Apr 2024
Hi Elizabeth! Thank you for sharing your feedback with us following your recent stay. We appreciate your insights regarding the need for updates to our property and the suggestion for additional lighting in the rooms. We understand the importance of maintaining a modern and comfortable environment for our guests, and your comments will be taken into serious consideration as we plan for future improvements and renovations. Regarding the lighting in the rooms, we apologize for any inconvenience this may have caused during your stay. Guest comfort and convenience are our top priorities, and we will explore ways to enhance the lighting to ensure a more pleasant experience for our guests. Your feedback is invaluable to us as we strive to continually improve our offerings and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

10/10 Excellent

Kelly

Stayed 1 night in Apr 2024
Response from KARMEN on 25 Apr 2024
THANK YOU FOR THE GREAT REVIEW

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Steve,We appreciate your feedback on the hotel's location. Our team strives to offer a convenient and enjoyable stay for all our guests. Your input helps us improve our services.

8/10 Good

Ke'Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for what it was. A little dated and the bathrooms are really small. The shower was losing its paint, it was chipping away. Hotel towels are small and thin so I would recommend bringing your own. Overall it was just ok. Staff was super friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Ke'Anna,We appreciate your feedback and are glad to hear that you found our staff to be friendly and helpful. While we understand your concerns about the dated aspects of our property and the size of the bathrooms, we apologize for any inconvenience caused by the condition of the shower and the quality of the towels. We continuously strive to improve our amenities and facilities, and your comments will certainly be taken into consideration as we work towards enhancing the overall guest experience.

8/10 Good

Rubia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was way too hot. The hotel is very clean and ample parking space. The hotel is located near many restaurants and attractions. One minor suggestion would be to add a bit more variety to the breakfast
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Rubia,We appreciate your feedback and are glad to hear that you found our hotel to be clean with ample parking space. Our location near numerous restaurants and attractions is indeed a highlight for many of our guests. Regarding the pool area, we'll certainly take your comment into consideration as we continuously strive to improve our amenities. Your suggestion regarding breakfast variety is duly noted and will be discussed with our team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Pam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely sweet! Very helpful and friendly
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Pam,We're delighted to hear that you found our staff to be exceptionally sweet, helpful, and friendly during your stay at our hotel. Providing outstanding service is a top priority for us, and we're thrilled that our team made such a positive impression on you. We strive to create a welcoming environment where guests feel valued and cared for throughout their experience. Your kind words serve as a great motivation for us to continue delivering excellent service to all our guests.

4/10 Poor

Kathryn

Stayed 3 nights in Mar 2024
Response from Manager on 20 Apr 2024
Hello Kathryn,We're sorry to hear your stay didn't meet expectations. Please don't hesitate to contact us directly with any concerns you may have shared. We value your feedback and would love the opportunity to address any issues.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bed, there was food in the morning. Elevators worked.
Stayed 1 night in Feb 2024
Response from Manager on 24 Mar 2024
Hello Gregory,We are pleased to hear that you found our accommodations satisfactory during your recent stay. Our team takes pride in ensuring that our guests have a comfortable experience. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and location. Very clean. Have. Stayed there before and would go back again for a 3rd time !!
Stayed 1 night in Feb 2024
Response from Manager on 20 Mar 2024
Hello Mark,We are thrilled to hear that you enjoyed your stay and appreciated our room cleanliness and convenient location. We look forward to welcoming you back for your 3rd visit in the future! Thank you for your continued loyalty and support.

6/10 Okay

Matthew

Travelled with family
Convenient to everything but older building and the ac smelled like cigarette smoke
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Matthew, We appreciate your feedback and are glad our location was convenient for you. We regret any inconvenience caused by the building's age and the issue with the AC. We always strive to improve our guests' experience and have taken note of your comments for our ongoing enhancements.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 3 nights in Feb 2024
Response from Manager on 19 Mar 2024
Hello Daniel,We appreciate your feedback and are glad to hear that you would consider staying with us again in the future. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Alfred! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Country inn and suites pigeon forge. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Vicky

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there twice now. It's always clean, reasonably priced, the staff is always friendly and the breakfast provided is very good.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Vicky,We are thrilled to hear that you enjoyed your stay with us! Our team takes pride in providing a clean and welcoming environment for all our guests. It's fantastic that you found our breakfast to your liking. We hope to welcome you back for a third visit in the future.

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Convenient to places, but during the weekend the hotel was extremely loud. Kids running up and down the hallways at 11:30 to 12:00 am people coming in slamming their doors.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Linda! Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for accessing nearby places. We apologize for any inconvenience caused by the noise disturbances during your stay, especially during the weekend. Providing a peaceful and restful environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. We understand how disruptive noise can be and the impact it can have on your overall experience. We'll address this issue with our team to ensure that noise levels are kept to a minimum, especially during late hours, to ensure a more enjoyable stay for all our guests. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Mark! We truly appreciate your perfect rating of 5 out of 5! It's wonderful to know that you enjoyed every aspect of your stay at Country Inn & Suites by Radisson, Pigeon Forge South, TN. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we look forward to hosting you again soon.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest people working ever
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Sally! Thank you for your kind words and for sharing your feedback! We're thrilled to hear that you found our staff to be the nicest people ever. Providing friendly and helpful service to our guests is a top priority for us, and we're delighted that our team exceeded your expectations in this regard. We truly appreciate your positive feedback, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar 2024
Hi Leah! Thank you for awarding us a flawless rating of 5 out of 5! We're delighted that you had such a fantastic experience at Country Inn & Suites by Radisson, Pigeon Forge South, TN. Your feedback means the world to us, as it reaffirms our commitment to providing exceptional hospitality to every guest. We're grateful for your patronage and eagerly anticipate the opportunity to welcome you back for another memorable stay.

6/10 Okay

Alfredo

Liked: Staff & service
Disliked: Property conditions & facilities
Idl
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 7 Mar 2024
Hi Alfredo! Thank you for your feedback. We understand that sometimes it's challenging to articulate specific thoughts or experiences. If there are any specific concerns or areas where we can improve, please feel free to reach out to us. We value your feedback and are here to assist you in any way we can. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or questions, please don't hesitate to let us know.

2/10 Terrible

Ms

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was VERY rude. Negative attributes about the property as follows; *Dirty floors after exiting elevator *Dirty room floors *Seams in the ceiling ravening *Asked front desk attendant for a tv listing and was given an 1-10, 11-20,21-30 etc. summary of channels. * No shower bar for safety in tub * Phone as completely "unplugged" which means housekeeping was not "thoroughly" cleaning the room. *Bathroom door was misaligned and would not shut without " a considerable amount of force". * Common things not wiped off...table tops. *Sheets Stunk!!! * I am a Hilton girl and took this on a whim.... Positive attributes; Clean breakfast area The balcony view was beautiful!!! It was quite Would I return? Yes, If I was in a pinch. *
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Ms, We apologize for your disappointing experience. We appreciate your feedback, and your concerns will be addressed with our team for improvement. We're glad you found some positives during your stay. Should you decide to return, we hope to provide a better experience for you in the future.

10/10 Excellent

randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 27 Feb 2024
Hi Randall! Thank you for awarding us a perfect rating of 5 out of 5! We're delighted to know that you thoroughly enjoyed your stay at Country Inn & Suites by Radisson, Pigeon Forge South, TN. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. We appreciate your patronage and look forward to hosting you again soon.

8/10 Good

Bryan, Rock Falls

Liked: Cleanliness, staff & service, property conditions & facilities
The property and room were both very clean. Only negative about our stay was the river view room we requested had a very miniscule view of the river and that was only from the deck, not from inside the room.
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Bryan,We appreciate your kind words regarding the cleanliness of our property and rooms. We are sorry to hear that the river view did not meet your expectations but are pleased you enjoyed the deck's view. Your feedback is valuable to us for future improvements.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small bathroom
Hotel is clean. Bathrooms small and no hot tub. But overall good value for off season stay.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 21 Feb 2024
Hi Robert! Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be clean and that you appreciated the overall value during your off-season stay. We understand that the size of the bathroom and the absence of a hot tub may have impacted your experience, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will take it into consideration as we continue to improve our facilities and amenities. We're glad that you found the stay to be a good value overall, and we appreciate your understanding. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another pleasant stay in the future. Thank you for your feedback.

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pigeon Forge Gem!
This hotel was very clean and nice! The room smelled sooo good and the location couldn’t be better in my opinion. My wife and I enjoyed the room and the breakfast was really good. Overall, I was extremely pleased with this stay!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Darian! Thank you so much for your fantastic review! We're thrilled to hear that you had such a wonderful experience during your stay with us in Pigeon Forge. Providing a clean and comfortable environment for our guests is always our goal, so we're delighted that you found your room to be clean and smelled so good! We're also pleased to hear that you enjoyed our convenient location and that you and your wife had a great time exploring the area. It's wonderful to know that our breakfast offerings met your expectations and added to your overall satisfaction with your stay. Your kind words mean the world to us, and we truly appreciate your support. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we look forward to welcoming you back to Country Inn & Suites by Radisson, Pigeon Forge South, TN in the future!

4/10 Poor

Tasha, Columbia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Beds were very uncomfortable and room was not very clean.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Tasha! Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience during your stay fell short of your expectations. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused by the uncomfortable beds and lack of cleanliness in your room. Providing a comfortable and clean environment for our guests is a top priority for us, and we regret that we did not meet this standard during your stay. Please know that we take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams immediately to ensure that they are rectified. We understand the importance of a good night's sleep during your travels, and we apologize for any discomfort caused by the beds. Our team will look into options for improving the comfort of our beds to ensure a better experience for our guests in the future. We truly appreciate your feedback as it helps us to continually improve our services. We hope that you will consider giving us another chance in the future to provide you with a much-improved experience. If you do decide to stay with us again, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Great service
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Barry! Thank you for your wonderful feedback! We're delighted to hear that you had a good stay with us and that you received great service during your time here. Providing excellent service and ensuring the comfort and satisfaction of our guests are our top priorities, so it's incredibly rewarding to hear that we succeeded in meeting your expectations. Your satisfaction means the world to us, and we truly appreciate your support. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Would not recommend
Bed sheets appeared unwashed. No bar of soap at the sink. Bath tub had peeling paint. Heating unit sounded like a jet taking off. Hallway was loud. Good price, but not worth it.
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Dear Guest,We apologize for any inconveniences you may have experienced during your stay. Cleanliness is of the utmost importance to us, and we have shared your concerns with our housekeeping team for their immediate attention. Our maintenance team will also look into the issues you mentioned regarding the bathroom and heating unit. Thank you for bringing these to our attention.

10/10 Excellent

Samantha, Candler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was clean and very spacious. The breakfast each morning was superb. The indoor pool was one of the reasons we picked this hotel however it was hotter than a hot tub which made it hard for our little one to swim for very long but was still fun for the short time we used it.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 8 Feb 2024
Hi Samantha! Thank you for your glowing review! We're thrilled to hear that you had a wonderful stay with us and that you found your room clean and spacious. It's delightful to know that you enjoyed our superb breakfast offerings. We apologize for any inconvenience caused by the temperature of the indoor pool. Your feedback is invaluable, and we'll look into adjusting the temperature to ensure a more comfortable swimming experience for our guests, especially for the little ones. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, breakfast! Slow elevator!
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 6 Feb 2024
Thank you for your wonderful feedback, Kimberly! We're delighted to hear that you enjoyed our great location and breakfast offerings during your stay at Country Inn & Suites by Radisson in Pigeon Forge South. Your satisfaction is important to us, and we're thrilled that we met your expectations in these areas. We apologize for any inconvenience caused by the slow elevator during your stay. Please rest assured that we'll address this issue promptly to ensure a smoother experience for our guests in the future. We hope to have the pleasure of welcoming you back for another fantastic stay! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure your stay is nothing short of exceptional.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace and balcony was nice
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 6 Feb 2024
Thank you for your wonderful feedback, Susan! We're delighted to hear that you enjoyed the fireplace and balcony during your stay at Country Inn & Suites by Radisson in Pigeon Forge South. Your satisfaction is important to us, and we're thrilled that these amenities enhanced your experience with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure your stay is nothing short of exceptional.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!!!
Response from Guest Relations Management on 6 Feb 2024
hank you so much for your wonderful feedback and for awarding Country Inn & Suites by Radisson, Pigeon Forge South, TN a perfect 5 out of 5 rating Nathan! We're thrilled to hear that you had a wonderful stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any suggestions for us, please feel free to let us know. We're here to ensure that all our guests have a fantastic and memorable experience. Thank you for choosing to stay with us at Country Inn & Suites by Radisson, Pigeon Forge South, TN, and we can't wait to welcome you back for another wonderful stay in the future!

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were incredibly rude!! We had issues with cleanliness in our room and the toilet wouldn’t work. When I brought it to the attention of the front desk staff she was very rude and didn’t offer any assistance. Took pictures of the multiple mold spots and just over all uncleanliness. We will definitely be posting a review and will NOT return.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 8 Feb 2024
Hi Holly! We sincerely apologize for the negative experience you had during your recent stay with us. It's disheartening to hear that you encountered issues with our front desk staff and cleanliness of your room. Your feedback is very concerning to us, as providing exceptional service and maintaining a clean and comfortable environment for our guests are our top priorities. We take your comments seriously and will address them with our team to ensure that such incidents do not occur in the future. We understand your decision not to return, but we would like to have the opportunity to make things right. Please reach out to us directly so that we can further discuss your concerns and work towards a resolution. Once again, we apologize for the inconvenience you experienced, and we appreciate your feedback as it helps us improve our services.

10/10 Excellent

Michael

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 6 Feb 2024
Hi Michael! Thank you for choosing Country Inn & Suites by Radisson, Pigeon Forge South, TN for your recent stay, and for awarding us a perfect 10 out of 10 rating! We are thrilled to learn that you had such an exceptional experience with us. Your positive feedback is truly appreciated, and it serves as a great encouragement to our team. We are delighted to have contributed to making your stay memorable and enjoyable. If there are any specific elements of your stay that you would like to highlight or share about your stay, we would love to hear more. Your insights are invaluable to us as we strive to maintain the highest standards of hospitality. Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Country Inn & Suites by Radisson, Pigeon Forge South, TN for another outstanding stay.

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 5 nights in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Hi Lorenzo! Thank you so much for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had a great overall experience during your stay with us. Ensuring that our guests have a positive and memorable stay is our top priority, and we're delighted that we succeeded in providing you with just that. Your satisfaction means a lot to us, and we're grateful for the opportunity to have hosted you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold growing by balcony door. Outdated . Front desk lady was very outgoing and friendly though!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 31 Jan 2024
Hi Michelle! We sincerely apologize for the disappointing experience you had during your recent stay. It's disheartening to learn that you encountered issues with mold near the balcony door and found our facilities to be outdated. Please accept our sincerest apologies for the inconvenience and discomfort this may have caused. The presence of mold is unacceptable, and we take your feedback very seriously. Immediate action will be taken to address the mold issue and ensure that all areas of our property meet the highest standards of cleanliness and maintenance. We appreciate your kind words about our front desk staff member. Providing friendly and welcoming service is important to us, and we're glad to hear that she made a positive impression on you. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We will use your comments to guide our ongoing efforts to enhance our facilities and services. Once again, we apologize for the shortcomings you experienced during your stay. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to contact our management team directly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for bringing these issues to our attention.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Manager on 22 Mar 2024
Hello Linda,We are thrilled to hear that you had a wonderful stay with us! If you have any more feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon for another fantastic experience!

6/10 Okay

joseph

Travelled with partner
For starters, the queen beds are not queen size beds. Room number 487 to be exact. They are full size beds. The bed linen was stained on one of the beds. That included the pillow cases. The cleaning staff leaves an empty envelope in the room with tips written on it. Maybe if the bedding was decent. The hotel itself outdated and is a bit overpriced for what it is. I would not stay here longer than one night. With that being said, I would not recommend this hotel nor would I come back.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 16 Jan 2024
Hi Joseph! Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your honest observations. We're sorry to hear that the room you stayed in did not meet your expectations, particularly regarding the bed size and stained bed linen. This falls short of our standards, and we are addressing these issues promptly to ensure a better experience for our guests. We also acknowledge your comments about the outdated nature of the hotel and the perceived overpricing. Your insights are valuable, and we will carefully review our pricing and consider ways to enhance the overall guest experience. Regarding the envelope left by our cleaning staff, I regret any discomfort this may have caused. Rest assured that we will revisit our practices to ensure they align with our commitment to guest satisfaction. We genuinely appreciate your feedback as it allows us to make necessary improvements. If there are additional details you'd like to share or if you have further suggestions, please feel free to do so. We understand your decision not to recommend our hotel, and we hope to have an opportunity to regain your trust in the future.