Indoor pool, 2 outdoor pools, pool loungers
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Reviews of Best Western Plaza Inn

2.5 out of 5
Best Western Plaza Inn
3755 Parkway, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1103 reviews" "
Rating 8 - Good. 330 out of 1103 reviews" "
Rating 6 - Okay. 110 out of 1103 reviews" "
Rating 4 - Poor. 30 out of 1103 reviews" "
Rating 2 - Terrible. 18 out of 1103 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julia, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here !
Stayed 2 nights in May 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very large hotel, with the feeling of a vacation motel. The rooms, as well as the pools and spas, need updating but were clean. The staff was helpful, and the hotel was quiet, despite how many people were staying there.
Stayed 1 night in May 2024

10/10 Excellent

Cassy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk lady!
Stayed 1 night in May 2024

8/10 Good

Aidan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and safe. Easy parking, friendly staff. Cleaning lady was very on top of cleaning rooms and keeping property and rooms spotless. Neighbors the first few days where strange. Elivator was rickety at best. Doors didn't open in a timely manor. Buttons didn't work consistently, learches hard from first floor making standing difficult or next to impossible at times. Elivator might be worst part of stay, however; overall an excelent experience.
Stayed 7 nights in May 2024

8/10 Good

Jen

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Daisy

Liked: Amenities
I got a very nice room and had good service. It was a somewhat quite room.
Stayed 2 nights in May 2024

10/10 Excellent

Dewan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, easy checkin and checkout
Stayed 3 nights in May 2024

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Dirty unchanged linens, a cheap leaning agent smell, outdated upgrades.
Stayed 1 night in May 2024

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in May 2024

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jones

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and nice.
Stayed 1 night in May 2024

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice the room and the breakfast
Stayed 1 night in May 2024

10/10 Excellent

JENNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Rickie

Liked: Cleanliness, property conditions & facilities
Very nice pools
Stayed 1 night in May 2024

10/10 Excellent

Giles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 2 nights in May 2024

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and so professional. Housekeeping was the absolute best! They even mopped the sidewalk in front of our room and cleaned our room and left clean linens each day!!! We will definitely stay here each time we visit Pigeon Forge. I even bragged to the guy who checked us out!! Loved our stay!!!
Stayed 4 nights in May 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The room was clean and the property was also. The breakfast was good and the dining area was very nice. Would definitely stay again.
Stayed 3 nights in May 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Darren, Fort Mcmurray

Liked: Cleanliness, staff & service, property conditions & facilities
Derek was amazing! He helped us get a room we needed and was so friendly. We just love Derek!!
Stayed 1 night in May 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and comfortable!
Stayed 3 nights in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was on the small side..but we had great water pressure! There really was no complaints. The kids loved the pools.
Stayed 3 nights in May 2024

8/10 Good

Alicia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was great. The lady who got us our rooms at the hotel was super rude though
Stayed 2 nights in May 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and nice. The breakfast was nothing special, just typical continental breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service, amenities
Large room. Had ants in bathroom. Breakfast was good with a lot of variety
Stayed 3 nights in Apr 2024

6/10 Okay

jean

Travelled with partner
Disliked: Amenities, property conditions & facilities
A lot of construction around, bed not comfortable. Bathroom too small and old
Stayed 3 nights in Apr 2024

10/10 Excellent

Bernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience to walk to practically to all my favorite sights.
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went smoothly in all aspects. Room was recently updated and had nice amenities including a fridge and microwave. Each room was getting a new Phillips flat screen as well. Our room had it and we saw tons of empty boxes on the second floor for those rooms, probably a 40" or bigger. Breakfast was well stocked and included eggs, sausage, biscuits, and gravy. Convenient to most everything.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lea Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! Nice and confortable!
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Julie

Travelled with family and small children
Liked: Staff & service
Location was great for a visit to Dollywood. Breakfast was a plus. Liked the indoor pool, but could have been a bit cleaner. Parking was easily accessible.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rhonda

Stayed 3 nights in Apr 2024

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
maybe it could have been just me. But staff could have been a little bit more friendlier. Housekeepers were awesome and extremely friendly. The room was pretty nice. I would say The room needed to be mop up more Often the floors were really dirty. But overall, I enjoyed my stay and I would definitely come back.
Stayed 3 nights in Apr 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Stayed in room with balcony.
Stayed 2 nights in Apr 2024

8/10 Good

Anelies

Travelled with family
Liked: Cleanliness, staff & service, amenities
overall was convenient
Stayed 1 night in Apr 2024

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the biggest nicest room possible. The room was great but the rate was pretty insane. Would recommend!
Stayed 2 nights in Apr 2024

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk staff was very unfriendly and unconcerned about any issues you might have. Room was very nice and clean but bed/mattress was very noisy if you even turned over. We had a room with an adjoining door and you could hear everything going on next door. The family there yelled at each other all day and slammed their doors the whole time. I know this isn’t the hotel’s fault but I wouldn’t stay in a room with an adjoining door again.
Stayed 1 night in Apr 2024

8/10 Good

Jamie

Travelled with family
Liked: Staff & service, property conditions & facilities
Floors in room seemed dirty and bathtub was clogged. The room was nice and beds were comfortable. Decent place for the money.
Stayed 4 nights in Apr 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, property conditions & facilities
It is an outside corridor to access the rooms. Rooms are clean and updated. Wierd wall switch controlled all lights and electricity. If overhead light is off all of the room lights are off. Hmm. Couldn't charge phones at night table plug due to that.
Stayed 1 night in Apr 2024

10/10 Excellent

Taquina

Stayed 2 nights in Apr 2024

10/10 Excellent

Dagney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot and garage
Stayed 2 nights in Apr 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Monica, Union

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 pools 3 hots tubs great view spacious rooms
Stayed 3 nights in Apr 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just a few miles from shopping and restaurant.
Stayed 3 nights in Apr 2024

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities
Kids loved the indoor pool! Breakfast was pretty good! Rooms were very clean & nice. Suggestion; would be nice to have "room #'s on parking spaces " After our outing, we had to park near the office because others had taken all spots near our room. It was on Friday night, so there were probably visitors taking the spots. Shouldn't have to hunt for a parking space away from your room, especially carrying luggage. Also, when getting a room on the 3rd floor, you may want to ask if the elevator is near your room if you have an eldery person, or someone with you that can't use stairs. Just something to consider. Overall, we were highly satisfied with our choice & loved our trip♡ we will definitely stay here again on future trips. One more point, Golden Corral was by far the best, & most economical place to eat. Spent $75 @ Shoney's for 4 but $58 @ Golden Corral. Much better food too!
Stayed 1 night in Apr 2024