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"This hotel was so beautiful, and the staff members were so helpful and kind, especially the manager Nipa and the rooftop bartender Azziz. In addition, the breakfast was delicious, and the breakfast staff members were gracious and attentive. My friend and I dined at the Visteria Restaurant which was arranged by Nipa, the manager. Chef Francesco Sarno's cuisine was outstanding, along with impeccable service. The tasting menu with the wine pairing was the dining experience of a lifetime. "

"Well... let's start off with the good. The staff was kind. They did help with luggage and answer our questions. The breakfast was better than most hotels, and the terrace was quite a lovely environment for having our morning coffee. Additionally, there is a parking garage directly across the street which while difficult to navigate is very close and convenient. Regrettably, that is about the most I can say for this property. I have no idea how this could ever be rated a 5 star property. First, the villa is open to the public with ticket purchase and is absolutely overrun with people who are not staying there. And I mean hundreds of people standing in line to see the building and instagram the gate. Upon entry you are immediately fighting to get past the dozens of people blocking the entrance to get into the villa. Upon getting our room we immediately noticed a strong and unpleasant odor in both the building and the room, it smelled like it had been cleaned with rancid bleach water. The smell did not dissipate during our stay. The part of the building we were in was very run down, poorly maintained and was akin to a roadside traveler motel in the US. Our room was very small (which we do expect in Europe), but at over 600 Euros per night we were extremely disappointed. We were in Como for wedding planning and came to Villa Cipressi for a possible venue... but regrettably there is no chance we would ever choose this hotel."

"We loved our stay here. The staff was so kind, and allowed us to check in early since we arrived 4 hours before usual check-in time. The hotel is very spacious and rooms were so quiet. Could not hear neighbors at all. Breakfast, while not included in room cost, had a good variety and it was nice to not have to go searching for a good cup of coffee and food around town first thing in the morning. The location was perfect for our trips to Bellagio and Como. We would definitely stay here again. "

"Nice overall hotel, unfortunateky restaurant for dinner was not yet open so couldnt try. Staff were very friendly, rooms were clean and modern. Spa and saunas only opens from 4pm, wpuld have loved to use in the morning also but unfortunately only opens in afternoon. Breakfast was excellent!"

"Fabulous hotel, close to all areas. Very clean room and helpful staff. Breakfast was fabulous"

"Very nice staff! Clean hotel! "

"Great location, then have to walk too far to go to the train. Stop to go back to Milan. Everything I need was there."

"Breakfast options were first class. There were plenty of options. Food was fresh and relpenished very quickly. "

"The hotel room was nice and clean. Disappointing that there were paper cups and wooden stirrers in the room, not real mugs and spoons!"