Piazza del Comune

The hotel was amazing in every way: super clean, the staff was always happy to help, the breakfast buffet had great options and delicious food as well! The location was as good as everything else. Very satisfied and happy to have stayed there! We will definitely be back!

This hotel is advertised and presented as more of a high class property than it actually is and the majority of the staff is not attentive or helpful. We are a family of 4 and were looking for a room in Tuscany that could provide us with space, the advertised room for 4 is not actually meant for 4, it was a standard room, with a king and two rollaway beds. Did they all fit, yes. Should they all have been put in there and advertised as a room for 4, absolutely not! Maybe if you have two little ones, but not two pre-teens or older. That was our first disappointment. The hotel is not staffed well, they have two bars, but only one is open at a time so the staff can cover both and the indoor bar was never really staffed, if we wanted to get a drink we had to ask the front desk to call someone. Multiple times during our stay we were waiting for service, an employee looked at us, didn't acknowledge us, went off to do or help someone else. We tip and are a polite family, so it's not like we were rude to any of the staff. After being told the pool menu was available until 7:30, we planned to get food upon our return. We went to order at 6:45 and were told it was closed, so we had to pay $10 extra for room service to get the same food. Everything is very dated, the spa wasn't really a spa or easily accessible so we weren't able to use that either. I will say the food was good and the outdoor space was nice, but ultimately we were VERY disappointed and I would not recommend this hotel.

The staff and the look of the resort is top notch! The staff deserves 10 stars. We came for the springs and if you have not been to a pool fed from a sulfur spring, then you will be in shock like we were. We have been to many resorts with hot springs but not like this one. The pools and whole resort had a strong sulphur smell. It was even in our room which was far from the pool. There were flies everywhere, even while getting a massage, flies were buzzing and sometimes landing on me which cancelled out the relaxation of the massage. However, the resort is near the public and free falls/pools which enticed us to the area. For some reason, perhaps the flowing falls and cascading pools, there were not slime clumps floating around, no super strong sulphur smell there like at the resort. The pools should be cleaned of the floating debris more, overall, the top notch staff are amazing and the resort cannot help the way a natural sulphur spring smells or how it attracts flies.