Indoor pool, 5 outdoor pools, pool cabanas (surcharge), pool umbrellas
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Reviews of Mövenpick Villas & Residences Phu Quoc

5 out of 5
Mövenpick Villas & Residences Phu Quoc
Ong Lang Beach, Phu Quoc

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 92 reviews" "
Rating 8 - Good. 19 out of 92 reviews" "
Rating 6 - Okay. 8 out of 92 reviews" "
Rating 4 - Poor. 2 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Phu Quoc Movenpick Villas and Residences was nothing short of extraordinary. From the moment we arrived, we were greeted with warmth and professionalism by the staff. The villas were luxurious and impeccably maintained, providing us with the perfect sanctuary during our holiday. A highlight of our experience was the exceptional service provided by Mr. Kai and the entire staff. Mr. Kai went above and beyond to ensure that every aspect of our stay was memorable. His attention to detail, genuine hospitality, and willingness to assist with any request truly made our time at the resort unforgettable. The entire team at Phu Quoc Movenpick Villas and Residences exemplified hospitality at its finest. From the friendly greetings by the pool to the impeccable housekeeping service, every interaction with the staff was met with kindness and professionalism. We are immensely grateful to Mr. Kai and the entire staff for their dedication and commitment to providing exceptional service. Our stay exceeded all expectations, and we cannot wait to return to this beautiful resort in the future. Leni, Mary, Charlotte & Isabelle
Stayed 10 nights in Apr 2024
Response from Linh on 28 May 2024
Dear Mary,Thank you immensely for sharing your extraordinary experience at Movenpick Villas and Residences Phu Quoc. We are thrilled to hear that you have an amazing experience at our villa. It brings us immense joy to know that Mr. Kai and our entire team could contribute to making your holiday unforgettable, we will make sure to pass along your kind words to him and the rest of our team.Providing exceptional service and creating memorable experiences for our guests is at the heart of what we do. Your appreciation for our service professionalism means the world to us.We are immensely grateful for your kind words and for choosing to stay with us. We cannot wait to welcome you back to our beautiful resort in the future for another unforgettable experience.Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff. Facilities were generally good. It was not clear that the residence and the hotel were different, and we were away from the main facilities. This was disappointing and we would have booked the hotel if we had known. Beach/sea was not as clean as other resorts
Stayed 2 nights in Apr 2024
Response from Linh on 8 Apr 2024
Dear Stuart, Thank you for sharing your feedback with us. We're thrilled to hear that you found our staff helpful and friendly, and that you enjoyed our facilities overall.We apologize for any confusion regarding the distinction between our residence and the hotel. It's important to note that the residence is located a short 5-minute walk from the beach and main facilities, and we also offer a buggy service upon request for added convenience.When it comes to the cleanliness of our beach and sea, we are fully committed to upholding high standards throughout our resort. It's worth mentioning that during certain times of the year, such as when currents shift, there may be instances where debris washes up onto our shore. Please rest assured that we take immediate action to address any such matters, ensuring that all our guests can continue to enjoy a pristine beach experience.Your feedback is valuable to us, and we hope that despite these challenges, you still had an enjoyable stay. We hope to have another opportunity to welcoming you back again in the future, and ensure that your experience exceeds your expectations. Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Liza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beauty property. The residences are set back from the ocean and overlook a lagoon and villas toward the ocean and the amenities (restaurant, beach, spa) are located over at the Waverly property which is an easy 2 minute walk or 1 min golf cart ride. The residences are more quiet whereas the Waverly is more of a resort feel. Like any resort, prices for food are inflated and You are a bit isolated from pretty much anything, necessitating a taxi or Grab to go anywhere. Not unusual or unexpected. The beach is beautiful and mostly clean but we noticed a lot of trash cohorted at the base of the trees hanging closest to the ocean. To be fair, the island has a major trash problem and it’s really sad. Surely us tourists are adding to the problem. Our room smelled a bit like mothballs at first but that went away.
Stayed 4 nights in Mar 2024
Response from Linh on 1 Apr 2024
Dear Liza,Thank you for sharing your experience with us. We're thrilled to hear that you had an amazing stay at our resort and enjoyed our facilities.We share your concern about the trash issue on the beach and are actively collaborating with the local community to find solutions and contribute to the cleanliness of the environment.Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

Denise

Stayed 2 nights in Jan 2024
Response from Linh on 24 Jan 2024
Dear Denise,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

Jennifer

Liked: Staff & service, room comfort
Stayed 12 nights in Dec 2023
Response from Linh on 24 Jan 2024
Dear Jennifer,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Thanh nghia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 3 bedroom villa is amazing. The layout is perfect. Bedrooms are huge
Stayed 3 nights in Jan 2024
Response from Linh on 12 Jan 2024
Dear Thanh nghia,We are delighted to hear that your experience in our 3-bedroom villa was amazing! It's wonderful to know that the layout was perfect for your needs. We appreciate your positive feedback and hope that the rest of your stay is equally enjoyable.We're here to ensure your stay with us is truly exceptional.Thank you for choosing our resort, and we look forward to continuing to exceed your expectations.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Alex

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and facilities
Stayed 4 nights in Dec 2023
Response from Linh on 12 Jan 2024
Dear Alex,Thank you for sharing your positive review of your recent stay with us. We are pleased to hear that you had a great experience, and your kind words motivate our team to continue delivering excellent service. Your recommendation is highly appreciated.It was a pleasure to have you as our guest, and we look forward to the opportunity of welcoming you back for another memorable stay.Thank you once again for choosing our resort, and we hope to see you again soon. Safe travels!Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible stay at Movenpick Hotel in Phu Quoc. From the moment I arrived, the staff was welcoming and attentive, making me feel right at home. The hotel itself is stunning, with beautiful architecture and well-maintained grounds. My room was spacious, clean, and had a breathtaking view of the ocean. The amenities at Movenpick were top-notch. The pool area was fantastic, with plenty of loungers and a swim-up bar. The spa was a true oasis of relaxation, offering a wide range of treatments. The fitness center was well-equipped, allowing me to keep up with my workout routine. The food at the hotel was exceptional. I enjoyed dining at their various restaurants, each offering a unique culinary experience. The breakfast buffet was a highlight, with a wide selection of delicious options to choose from. What truly set Movenpick apart was the exceptional service. The staff went above and beyond to ensure my stay was memorable. They were always available to assist with any request and provided excellent recommendations for activities and dining options in the area. Overall, my experience at Movenpick Hotel in Phu Quoc was nothing short of amazing. I highly recommend it to anyone looking for a luxurious and unforgettable stay on this beautiful island."
Stayed 3 nights in Dec 2023
Response from Linh on 12 Jan 2024
Dear Ryan,Thank you for sharing your incredible experience at Movenpick. We are thrilled to hear that your stay with us was nothing short of amazing, and we truly appreciate your detailed feedback.It's heartening to know that our staff's welcoming and attentive service made you feel at home. It's fantastic to hear that our amenities contributed to a memorable stay.Most importantly, we are honored that our exceptional service stood out, with our staff going above and beyond to ensure your stay was special.Thank you for highly recommending our resort. We look forward to the pleasure of welcoming you back for another luxurious and unforgettable experience on this beautiful island.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was excellent. The customer service was faultless and consistently of high quality. The available restaurants and bars were very good. The staff were excellent. I would highly recommend this resort hotel.
Stayed 5 nights in Dec 2023
Response from Linh on 12 Jan 2024
Dear Brendan,Thank you for taking the time to share your positive experience at our resort. We are thrilled to hear that you found our resort excellent, and we truly appreciate your kind words about our customer service. It's wonderful to know that you enjoyed the offerings at our restaurants and bars, and that our staff exceeded your expectations.Your high recommendation means a lot to us, and we are grateful for your endorsement. We look forward to the opportunity to welcome you back to our resort hotel in the future.Thank you for choosing us, and we appreciate your positive feedback.Kind regards,Linh DinhSr. Guest Experience Manager

6/10 Okay

michelle

Stayed 5 nights in Dec 2023
Response from Linh on 24 Jan 2024
Dear michelle,Thank you for taking the time to provide us with your rating. We trust that your stay met your expectations.Once again, we appreciate your choice to stay with us, and we eagerly anticipate the opportunity to welcome you back in the near future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, staff are friendly and it is easy to get around to other parts of Phu Quoc using a bus or Grab. Would highly recommend!
Stayed 1 night in Sep 2023
Response from Linh on 29 Sept 2023
Dear Nina,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Barry, London

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and facilities, great sunsets in front of the large pool, fun activities. Great Spa, and Gym too. Our villa was beautiful and so spacious.
Stayed 9 nights in Apr 2023
Response from Linh on 26 Jun 2023
Dear Barry,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again on your future stay.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and great buffet. 👍
Stayed 3 nights in Jun 2023
Response from Linh on 15 Jun 2023
Dear Tim,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again, thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Y, Champaign

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, property clean. Especially our host Linh was very helpful during our stay
Stayed 5 nights in Jun 2023
Response from Linh on 14 Jun 2023
Dear Y,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon Kind regardsLinh DinhGuest Experience Manager

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was great. The staff was friendly and service was excellent. We enjoyed our stay at this hotel.
Stayed 3 nights in Jun 2023
Response from Linh on 7 Jun 2023
Dear Jenny,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again, thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager

8/10 Good

Tammy

Liked: Staff & service
Stayed 1 night in May 2023
Response from Linh on 14 Jun 2023
Dear Tammy,Thank you for taking the to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Movenpick was a great surprise! Very well maintained, super friendly staff and very comfortable accommodation. We also tried the spa which was also a great experience. Can’t wait to try another one somewhere else in the world!
Stayed 2 nights in May 2023
Response from Linh on 22 May 2023
Dear Marina,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experienceOnce again thank you for choosing to stay at Movenpick, and we hope to welcoming you back again soonKind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Nicol

Travelled with family
Liked: Staff & service, property conditions & facilities
We had a wonderful time at Movenpick. We stayed in a 2 bedroom villa with a pool that was absolutely perfect. The property is absolutely gorgeous. The main pool was amazing and luxurious. There are 3 restaurants on the property, but Grab and taxis are available to take you anywhere.The breakfast buffet was wonderful. The property is on a private beach with sun loungers. Having said all that, the most important part is every staff member was so kind, helpful and professional. This is absolutely a 5 star resort. I would stay here again for sure. I would highly recommend Movenpick.
Stayed 5 nights in Apr 2023
Response from Linh on 5 May 2023
Dear Nicol,Thank you so much for your wonderful review of Movenpick! We are delighted to hear that you had such an amazing experience. Our staff are always willing to help and ensure that our guests have the best possible stay, so we are pleased that this was noticed. Once again thank you for choosing to stay at Movenpick, we look forward to welcoming you back again soon. Kind regards,Linh DinhGuest Experience Manager

8/10 Good

JENNY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I I bring 1 bottles water down at swimmer pool they not mention need to return to room when I check out it charge penalty 50,000 dong that not acceptable.
Stayed 3 nights in Mar 2023
Response from Linh on 12 Apr 2023
Dear JENNY,Thank you for bringing this to our attention. We apologize for any inconvenience caused to you and we regret that you may have missed the note setup in the room in relation to the charges for the missing/bottle water in the room. We understand your frustration and we are working with the relevant department to ensure that all our guests are well informed upon arrival in the future.We would like to thank you for choosing to stay with Movenpick and we hope you will choose to stay with us again soon.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the room.exelent views
Stayed 7 nights in Mar 2023
Response from Linh on 29 Mar 2023
Dear kevin,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed our accommodation. Once again, thank you for choosing to stay at Movenpick, and we look forward to welcoming you back in the near future.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Sakyrine

Stayed 3 nights in Jan 2023
Response from Linh on 15 Mar 2023
Dear Sakyrine,Thank you for taking the time to rate for us, we hope that your stay has been a great experience.Once again thank you for choosing to stay at Movenpick. We hope to welcoming you back on your future stay.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Di'en

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for the delay in the airport transfer shuttle. We were in the shuttle bus for 15 minutes before leaving the airport as the driver keep waiting for other guests which are late. (Lack of punctuality) Front desk staff are super friendly and helpful.
Response from Linh on 20 Feb 2023
Dear Di'en,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon on your future visit.Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

jenny

Liked: Staff & service, property conditions & facilities, room comfort
Amazing stay, staff where friendly and attentive to our needs. The resort was lovely along with the beach. Definitely need to hire mopeds if you want to explore island or venture out from the resort.
Stayed 14 nights in Dec 2022
Response from Linh on 12 Jan 2023
Dear jenny,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.It was our pleasure to welcoming you to our resort, we look forward to see you soon on your future visit to Movenpick Phu QuocKind regardsLinh DinhGuest Experience Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was An amazing stay
Stayed 2 nights in Nov 2022
Response from Linh on 5 Dec 2022
Dear Mark,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments and we look forward to seeing you again in the future!Kind regards,Linh DinhGuest Experience Manager

2/10 Terrible

Boone

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I WAS BOOKED FOR A SECOND ON A RESIDENTIAL SUITES AND I HAD TO CHANGE A ROOM BECAUSE THE ROOM HAD A LOT OF BUGS AND FIRE RED ANTS. I GOT A COUPLES OF RED ANTS BITES. IT WAS VERY DISAPPOINTED. NOT RECOMMEND TO THIS PROPERTY.
Stayed 3 nights in Aug 2022
Response from Linh on 4 Sept 2022
Dear Mr. Boone, Greetings from Movenpick Resort Waverly Phu Quoc. I hope this email finds you well. We would like to thank you for taking your time in sharing your feedback regarding your experience. We regret to hear that you had an unpleasant experience, we would like to take this opportunity to apologies for the shortfalls during your stay.Regarding the subject related to your accommodation, please allow me to further explain. At Movenpick Waverly Phu Quoc, we have 2 separated properties, the Hotel and the Residences.- On the 29th-31st August your booking was made via Expedia for 01 Studio Seaview at the Residence. However, as per your request for an updgrade, our team has offered a special rate for an Ocean View’s room but at the Hotel side. - On the 31st Aug, you made an additional booking via Expedia for a Studio Mountain View, at the Residences. We do understand your frustration with the cleanliness of the room during your stay which affected your experience, please accept our apologies.Rest assured that your well-being is important to us, we strive to continuously improve the quality of our service and hope you will give us a second chance to better serve you in a near future. Kind regards,Linh DinhGuest Experience Manager

2/10 Terrible

Boone

Disliked: Staff & service, amenities
I was booking a room at Movenpick for 2 nights from 8/29/22 to 8/30/2022. When I booked, I paid for front Ocean views but when I was checked in, they gave me a resident suites on the property and beside the the room had a lots of bugs inside the room. I got a lot of bugs bites. DONT RECOMMEND ANYONE BOOKING ON THIS PROPERTY IF YOU PLAN TO VISIT PHU QUOC. IT WILL RUINED UR VACATION. BOOKED FOR FRONT OCEAN VIEWS BUT END UP WITH RESIDENTIAL SUITES ROOM HAD TO PAID EXTRA MONEY TO UPGRADE ROOM.
Stayed 2 nights in Aug 2022
Response from Linh on 4 Sept 2022
Dear Mr. Boone, Greetings from Movenpick Resort Waverly Phu Quoc. I hope this email finds you well. We would like to thank you for taking your time in sharing your feedback regarding your experience. We regret to hear that you had an unpleasant experience, we would like to take this opportunity to apologies for the shortfalls during your stay.Regarding the subject related to your accommodation, please allow me to further explain. At Movenpick Waverly Phu Quoc, we have 2 separated properties, the Hotel and the Residences.- On the 29th-31st August your booking was made via Expedia for 01 Studio Seaview at the Residence. However, as per your request for an updgrade, our team has offered a special rate for an Ocean View’s room but at the Hotel side. - On the 31st Aug, you made an additional booking via Expedia for a Studio Mountain View, at the Residences. We do understand your frustration with the cleanliness of the room during your stay which affected your experience, please accept our apologies.Rest assured that your well-being is important to us, we strive to continuously improve the quality of our service and hope you will give us a second chance to better serve you in a near future. Kind regards,Linh DinhGuest Experience Manager

10/10 Excellent

Huyen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Aug 2022

8/10 Good

HUNG

Stayed 2 nights in Aug 2022

6/10 Okay

Thomas

Stayed 5 nights in Jul 2022
Response from Linh on 10 Aug 2022
Dear Thomas, Thank you for taking the time to submit a review. I am hoping that everything was okay with your stay. If not, please let us know so we can have the opportunity to address any concerns or issues that may have arisen during your time with us. This type of feedback is essential to help us refine our service standards and ultimately provide our guests with an exceptional experience Thank you once again for choosing to stay with us and we look forward to welcoming you back with us again soon. Kind regards, Linh Dinh Guest Experience Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Linh on 17 Jun 2022
Dear Valued guest, Thank you for choosing to stay with us and for taking your time to share with us your great feedback. We hope you enjoyed your stay and we look forward to welcoming you back to our beautiful resort soon in the future Kind regards Linh Dinh Guest Experience Manager

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First thank you to all employees of Movenpick - you do your jobs excellence- you all make my family first time in Phú Quốc super duper 🌈👍🌈👍 Thank you everyone
Stayed 3 nights in Apr 2022
Response from Linh on 8 May 2022
Dear Ryan, Thank you for taking the time to share with us this wonderful feedback about your stay. We are glad you have had a memorable stay and that you satisfied with our services. We look forward to welcoming you again on your next visit to Phu Quoc. Sincerely

10/10 Excellent

FENG HSU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool
Beautiful Sun set
Villa pool
Stayed 4 nights in Jan 2022
Response from Linh on 18 Feb 2022
Dear FENG HSU, Thank you for taking your time to rate for us and share such a great pictures of our resort. We are glad to know that you have had a wonderful time staying with us. Look forward to see you again. Kind regards Linh Dinh Guest Experience Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
First & last!
Over priced. Design of the villa is not user friendly. bed room and bathroom is small. Very bad odor from the bathroom. no privacy at all as the villas r built very close to each other. One can literally step over to the pool next door!
Stayed 1 night in Jun 2021

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Trung Nguyen on 8 Jun 2021
Thank you very much for taking time to rate Movenpick Resort Waverly Phu Quoc. We are glad to learn that you had a good stay. That motives us to strive continuously to enhance our resort facilities and customer service. We look forward to welcoming you again soon. Kind regards, Trung Nguyen Guest Experience Manager

10/10 Excellent

Radek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Titel: Angenehmer Aufenthalt im Hotel Mövenpick Villas and Residences Ich hatte kürzlich das Vergnügen, im Hotel Mövenpick Villas and Residences zu übernachten, und möchte meine Erfahrungen teilen. Die Anlage des Hotels ist gepflegt und einladend. Der Poolbereich lädt zum Verweilen ein und ist stets sauber. Leider war der Strand jedoch durch Plastikmüll verschmutzt, was meine Enttäuschung etwas trübte. Trotz täglicher Anwesenheit des Personals am Strand wurde die Zeit nicht genutzt, um ihn zu säubern. Eine Anregung an das Management, hier dringend nachzubessern! Das Personal zeigte sich äußerst freundlich und präsent, was unseren Aufenthalt angenehm gestaltete. Ihre überdurchschnittlichen Englischkenntnisse sind lobenswert und erleichterten die Kommunikation erheblich. Das Frühstücksbuffet bot eine vielfältige Auswahl und ließ keine Wünsche offen.Ein kleiner Wermutstropfen war die fehlende kostenlose Shuttle-Option in die Stadt, jedoch gibt es einen kostenlosen Airporttransfer. Zudem möchte ich darauf hinweisen, dass es derzeit einen kostenlosen Bus (Vinbus) auf der Insel gibt, der den Gästen ermöglicht, sich kostengünstig fortzubewegen. Insgesamt war mein Aufenthalt im Hotel Mövenpick Villas and Residences äußerst angenehm und ich vergebe daher eine Bewertung von 4,5 von 5 möglichen Sternen. Die gepflegten Anlagen, das freundliche Personal und die gute Lage machen es zu einer empfehlenswerten Unterkunft für Reisende.
Stayed 5 nights in Mar 2024
Response from Linh on 5 Apr 2024
Dear Radek,We deeply appreciate your dedication in sharing your feedback with us. Your constructive input is immensely valuable as it serves as a compass for improving our service standards and recognizing our strengths. Please know that your comments will be communicated to our team to concentrate on areas that require enhancement while upholding the aspects where we excel. Thank you once more for choosing to stay at our resort, and we eagerly anticipate welcoming you back again in the future. Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

wanky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
休閒很適合
Stayed 4 nights in Mar 2024
Response from Linh on 1 Apr 2024
Dear wanky,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing to stay at our resort, we hope to have the pleasure of welcoming you back soon for another enjoyable stay!Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Linh on 13 Mar 2024
Dear portugal,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

RIITTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Syrjässä
Päädyimme Mövenpick recidences rakennukseen, joka oli yli 100 m päässä illallisravintoloista, ilmaisesta suklaailtapäivätarjoilusta, pääuima-altaasta, rannasta ja kuntosalista. Olimme siis syrjässä.
Stayed 5 nights in Jan 2024
Response from Linh on 7 Feb 2024
Dear RIITTA,Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us.Once again thank you for choosing our Movenpick for your holiday, we look forward to welcoming you back again soon. Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

INMO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed at the 3 room villa, the best thing is big water tank. it is really helpful. but bad thing is that buggy driver needs custom service education. They use cell phone during driving buggy. it make me feel dangerous. someone tried to make a their private business with guest and ask me private questions. it might be rude.
Stayed 5 nights in Jan 2024
Response from Linh on 20 Mar 2024
Dear INMO, Thank you for taking the time to share your feedback regarding your recent stay at our villa. We truly value all input as it helps us improve and provide a better experience for our guests. However, we're sincerely sorry to hear about the concerns you raised regarding the behavior of our buggy driver and the interaction with another individual on the property. Your safety and comfort are of utmost importance to us, and we take such matters very seriously.Rest assured, we will address these issues immediately with our team members to ensure that proper protocols are followed and that our guests feel safe and respected at all times. Once again, thank you for bringing these matters to our attention. We hope that despite these challenges, you were able to enjoy your overall experience with us and that you will give us another opportunity to exceed your expectations in the future. Kind regards,Linh DinhSr. Guest Experience Manager

6/10 Okay

joungwoo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Linh on 7 Feb 2024
Dear joungwoo,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Linh on 7 Feb 2024
Dear Emma,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Hunjik

Stayed 2 nights in Jan 2024
Response from Linh on 24 Jan 2024
Dear Hunjik,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Asim

Stayed 5 nights in Jan 2024
Response from Linh on 24 Jan 2024
Dear Asim,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

8/10 Good

INHO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Linh on 12 Jan 2024
Dear INHO,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

2/10 Terrible

Tsutomu

Stayed 4 nights in Jan 2024
Response from Linh on 12 Jan 2024
Dear Tsutomu,We appreciate your feedback, and we regret to see your low rating. We would be grateful for the opportunity to enhance our services based on your experience. Please take a moment to share your feedback with us. Our team is ready to assist, and your insights will help us better understand any challenges you encountered during your recent visit. Feel free to reach out at any time; we are here to listen and improve.Thank you once again.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

SEONGJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Linh on 12 Jan 2024
Dear SEONGJU,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

6/10 Okay

Tohru

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Linh on 12 Jan 2024
Dear Tohru,We appreciate your feedback, and we regret to see your low rating. We would be grateful for the opportunity to enhance our services based on your experience. Please take a moment to share your feedback with us. Our team is ready to assist, and your insights will help us better understand any challenges you encountered during your recent visit. Feel free to reach out at any time; we are here to listen and improve.Thank you once again.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Dec 2023
Response from Linh on 12 Jan 2024
Dear Value Guest,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

BOKYUNG

Stayed 3 nights in Dec 2023
Response from Linh on 12 Jan 2024
Dear BOKYUNG,Thank you for taking the time to rate for us. We are delighted to see your positive rating and hope that you have had and enjoyable stay at Movenpick.Once again thank you for choosing to stay at with us and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager

10/10 Excellent

Dick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grymt bra och fint hotell samt rent och grym service och jättegod mat.
Stayed 5 nights in Oct 2023
Response from Linh on 1 Nov 2023
Dear Dick, Thank you for sharing such wonderful comments about our team and resort. This is exactly the kind of experience we work hard to provide for our guests and we are very happy to know you enjoyed your experience with us. I will be sure to share all of your comments with our team.Once again thank you for choosing to stay at Movenpick and we look forward to welcoming you back again soon in the future.Kind regards,Linh DinhSr. Guest Experience Manager