Phú Lương Trip

My top priorities when picking a hotel are: cleanliness/well maintained, quiet area but centrally located, and boutique or small-to-medium hotels a Splendid delivered this and more! The staff, Cindy and Happy, went above and beyond in the check in and check out process. The breakfast food was excellent - so much variety and all deliciously made. The rooftop views were absolutely incredible. I also really liked that it was walking distance from the central area but now IN IT; the location was perfect. The hotel is really well maintained and the room was very clean. I wish I would’ve spent all my time at this hotel (my poor planning is to blame). But if your priorities are like mine, I would HIGHLY recommend staying at Splendid. It was my favorite hotel stay!

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

Staff was nice and friendly, cleaned your room everyday and gave you fresh bottle of water everyday

The room was clean and comfortable. The staff is SUPER friendly and helpful. This hotel felt like our oasis. The food, especially the breakfast buffet, was delicious. The spa is also excellent. I will stay here every time I am in Hanoi.

The Meritel Hanoi is one of the best hotels we have had the pleasure of staying in. The common areas and rooms are beautiful and comfortable, the bed and pillows were wonderful. The food is very good and the rooftop pool and bar are hard to leave. The best and most memorable part of our stay at the Meritel Hanoi was how well we were treated by the entire staff. I have traveled globally and stayed in many nice hotels over the years and have to say the staff at the Meritel Hanoi is the friendliest, most helpful and professional hotel staff I have experienced. Our host who checked us in and assisted us throughout our stay was so personable, genuine, helpful and kind. Ami made us feel veryspecial. Our next trip to Hanoi will definitely be at the Meritel Hanoi. Thanks to the entire staff.