Poulo Wai Hotel and Apartment Reviews

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Reviews of Poulo Wai Hotel and Apartment

Poulo Wai Hotel and Apartment

#71-73, Street 174, Sangkat, Phsar Thmey III Khan Doun Penh, Phnom Penh

9.2

Wonderful

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Michelle

Travelled with partner

25 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An excellent hotel with very friendly, helpful staff. Everything about the hotel was good, including the cleanliness of the rooms, the lobby, the pool, the corridors etc. The street and nearby streets could have been cleaner; we chose to walk to the various sites and to find restaurants, but there were plenty of tuk tuks available if we had chosen to use them. Breakfast was a generous buffet, with Western and Eastern options, but the croissants didn't taste fresh.

Stayed 3 nights in Apr 2024

Response from Khea on 25 Apr 2024

Dear Michelle,Thank you for your detailed feedback! We're thrilled to hear that you enjoyed your stay overall and found our staff to be friendly and helpful. We appreciate your compliments on the cleanliness of our facilities and the variety of options available at breakfast. Your comment about the freshness of the croissants has been duly noted, and we'll certainly address this to ensure a better experience for our guests in the future. We hope to welcome you back again soon for another wonderful stay!Best regards,Operation Team

10/10 Excellent

Emerson

Travelled with partner

9 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very welcoming and friendly staff, hotel very well presented and very calming, the sky bar itself the food and staff were amazing, very happy with our stay, and will always come back if we touch down in Cambodia. The not so good part was the pool maintainance, the deck chairs needs fixing, some chairs are missing parts of its legs, the mirrors around the bottom of pool area must be cleaned more often, other than that everything else is very good. Front office Manager, Excellant and also Room service Manager . Thanks again to everyone. Cheers Emersonand Michelle.

Stayed 9 nights in Mar 2024

Response from Khea on 10 Apr 2024

Dear Emerson,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Jan

Travelled with partner

27 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Evaluation Hotel Poulo Wai, Phnom Penh Cambodia Mar 2 – Mar 26/2024 Pros Beautiful new modern hotel with all amenities Amazing staff, trying to satisfy all your needs Good location an old part of City Cleanliness of this property priority for staff. We like prices, happy hours and very fresh products on Roof restaurant, including nice view. Two very good restaurants right across of street Cons Medium size rooms with one cloth closet only. We could not unpack two luggage’s of clothing, needed for our 24 days stay. Breakfast for this type of hotel is totally unacceptable. Quite a simple menu, i.e. cold buffet table only with one type of the cheese and one cold cut of meat balls during all 24 days of our stay. From our travel experience, comparable hotels have much better and wider selection. Positive side is again very fresh products used. This hotel is a building(s) only, no other property, i.e. garden. Neutral Medium size pool with crystal clear water, and about 20 seats, compressed with three walls adjacent buildings, frequently “visited” by pigeons.

Stayed 24 nights in Mar 2024

Response from Khea on 29 Mar 2024

Dear Mr. Jan,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you for sharing your detailed evaluation of your stay at Hotel Poulo Wai in Phnom Penh, Cambodia. We appreciate your feedback as it helps us continually improve our services.We are thrilled to hear that you found our hotel to be beautiful, modern, and equipped with all the necessary amenities. Our dedicated staff always strive to meet the needs of our guests, and we're delighted that you had a positive interaction with them. We're also pleased that you enjoyed the convenient location in the old part of the city and the cleanliness of our property.Regarding your concerns, we understand your disappointment with the size of the rooms and the limited storage space. We apologize for any inconvenience this may have caused during your extended stay. Your feedback regarding the breakfast options is duly noted, and we will work towards enhancing our offerings to provide a wider selection for our guests.We appreciate your understanding regarding the absence of additional property such as a garden, and we're glad to hear that you found the pool to be of a satisfactory standard despite its size and location. We will certainly take your comments into consideration for future improvements.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,OPERATION TEAM

8/10 Good

John

21 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very helpful staff; great rooftop bar; central location.

Stayed 2 nights in Mar 2024

Response from Khea on 21 Mar 2024

Dear Mr. John,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Scott

11 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

A very nice stay. Excellent staff!

Stayed 3 nights in Mar 2024

Response from Khea on 11 Mar 2024

Dear Scott,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Evgeniy

Business traveller

11 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a nice stay

Stayed 27 nights in Jan 2024

Response from Khea on 11 Feb 2024

Dear Evgeniy,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Marlon

Travelled with partner

6 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel! Very clean. Staff is very friendly and helpful. RECOMMENDED!

Stayed 2 nights in Feb 2024

Response from Khea on 6 Feb 2024

Dear Marlon,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Brian

Travelled with family

29 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff at this location are very motivated to provide great service to/for guests. We liked this property a great deal.

Stayed 3 nights in Jan 2024

Response from Khea on 6 Feb 2024

Dear Brian,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Verified traveller

Travelled with family

17 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent.

It's a excelent hotel! Beatiful breakfast, pool and sauna. Has a wondefull restaurant at the top!

Stayed 2 nights in Jan 2024

Response from Khea on 18 Jan 2024

Dear Anonymous,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Verified traveller

Travelled with family

17 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent.

It's a excelent hotel! We have an upgrade and everything was wondefull. Has a beatifull pool and sauna. But our surprise was a wonderfull restaurant at the top with normal prices! The breakfast is 100%. The employees are so cool, as in all country.

Stayed 2 nights in Jan 2024

Response from Khea on 18 Jan 2024

10/10 Excellent

david

28 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely great hotel

Overall, a very nice stay for two nights. Exceptionally pleased with cleanliness and service. I see a couple of people complained about the location but it is in a city, not a beach resort. We walked around in the evenings to get street food which, IMO, is the way to experience a city. Best bet, is walk out front door, make a left, go to the end of the block and turn left. Walk about 50 meters and look across the street and there will be tables set up in the sidewalk and will be packed after 7PM or so. Good food. Entrees about 4-5 USD each. We ate there twice. Packed with locals. There are also several tuk tuks and rickshaws waiting outside the hotel to take you anywhere you wish to go for a few dollars. Whatever they ask for, offer half and bargain from there. We would definitely go back again.

Stayed 2 nights in Dec 2023

Response from Khea on 29 Dec 2023

Dear David,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Anne

23 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Response from Khea on 29 Dec 2023

Dear Anne,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Verified traveller

Travelled with group

19 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, ver good service, great food and drinks. I can recommend this hotel.

Stayed 2 nights in Dec 2023

Response from Khea on 20 Dec 2023

Dear Anonymous,Greetings from Poulo Wai Hotel!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our heart that you had such a positive experience and you valued our services and facilities.Your feedback is invaluable and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in futureBest regards,Khea PHYOPERATION TEAM

10/10 Excellent

Donald Kerr, Lochgilphead

13 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 21 nights in Nov 2023

Response from Khea on 14 Dec 2023

Dear Donald,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Nigel

8 Dec 2023

Stayed 3 nights in Dec 2023

Response from Khea on 9 Dec 2023

Dear Nigel,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Nigel

8 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good quality hotel for good value.

Everything was great from the attentive, doormen, front desk and restaurant staff. Hotel was clean, modern, secure and very comfortable. Breakfast buffet was above average, considering it was included. Particularly enjoyed the coffee made fresh for every cup. decent massage facility on site, as well as a rooftop restaurant and lounge with excellent views. Room was made up every day and kept quite tidy for me so extra points for the housekeepers. Con: lots of pigeons around the pool and hot tub area. More concern should be taken for the bird poop as everyone knows it creates an E. coli problem in the water.

Stayed 7 nights in Nov 2023

Response from Khea on 8 Dec 2023

10/10 Excellent

Anne

Travelled with family

2 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at this property pre Siem Reap and found the staff very professional and accommodating. We did have an issue with hot water on the eight floor as it would get Luke warm..however the breakfast made up for it as it was a buffet breakfast with fresh fruit and soups and egg station. The lobby in this hotel was inviting and there were tuk tuks available outside. We returned post Siem Reap and was put on the twentieth floor and the hot water was very good.. I highly recommend this hotel and would return when staying in PP.

Stayed 3 nights in Nov 2023

Response from Khea on 8 Dec 2023

10/10 Excellent

Paul

Travelled with partner

21 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Nov 2023

Response from Khea on 8 Dec 2023

Dear Paul,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Scott

19 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Kind, accommodating staff. Great location near the Central Market, and reasonably close to other attractions and sites. The infinity pool would be better with a view other than the vacant lot beside the hotel.

Stayed 3 nights in Nov 2023

Response from Khea on 8 Dec 2023

10/10 Excellent

Chhunakar

Travelled with group

3 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great value!

Stayed 3 nights in Oct 2023

Response from Khea on 4 Nov 2023

Dear Chhunakar,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Paul

31 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great breakfast options including Khmer food, fresh fruit and good coffee

Stayed 3 nights in Oct 2023

Response from Khea on 1 Nov 2023

8/10 Good

isabelle

Travelled with group

10 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Welcomed and easy check in Room was spacious and clean with good AC Didn’t use bar/ restaurant We walked to most sites from the hotel- there s very good restaurant with Cambodian food across the road (name begins with an “K”). Included breakfast which was ok. Staff very hospitable. I think a really good price. I d definitely stay again

Stayed 1 night in Oct 2023

Response from Khea on 11 Oct 2023

Dear Isabelle,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Evgeniy

Business traveller

1 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Enjoyed my stay, everything was excellent, totally worth it's price.

Stayed 24 nights in Sep 2023

Response from Khea on 2 Oct 2023

Dear Evgeniy,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Luis

9 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2023

Response from Khea on 11 Sept 2023

Dear Luis,Thank you for taking the time to review your experience with us. We're glad to see that you've given us a 4 out of 5 rating. Your feedback is valuable to us as we strive to improve with each and every stay.We're sorry if we fell short of meeting your expectations in any way and would love to know how we can enhance your experience to make it a 5-star one in the future. Please feel free to share any specific areas where you think we can improve.We look forward to welcoming you back soon.Best Regards,Khea PHYOperation Team

10/10 Excellent

Verified traveller

Business traveller

22 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Por

All Good, except water heater not work.

Stayed 5 nights in Aug 2023

Response from Khea on 23 Aug 2023

Dear Anonymous,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you for taking the time to share your feedback with us. We are glad to hear that you found most aspects of your stay to be satisfactory.We sincerely apologize for the inconvenience you experienced with the water heater. Your comfort is our top priority and we understand the importance of having these amenities functioning properly. Please rest assured that we have addressed this issue with our maintenance team to ensure it does not recur in the future.We hope that this experience will not deter you from choosing us again in the future. We look forward to the opportunity to serve you better on your next visit.Once again, thanks for your great review, it is a pleasure to have you as our guest and we look forward to welcoming you back soon.Best regards,OPERATION TEAM

10/10 Excellent

John

16 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is a diamond in the rough. It's very nice. I enjoyed the gym and the pool. The staff spoke English and were very happy to help me. I give the staff 5 stars. I say the hotel is a diamond in the rough because the surrounding areas are dirty and not easy to find a decent restaurant.

Stayed 2 nights in Jul 2023

Response from Khea on 17 Jul 2023

Dear John, Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome! Thank you for your kind words and positive feedback about our hotel. We're glad to hear that you enjoyed the facilities, such as the gym and pool, and found our staff helpful. We appreciate your feedback about the surrounding areas and understand that it can be a challenge to find decent restaurants nearby. We will continue to work on improving this aspect of our service. If there's anything else we can do for you in the future, please let us know.Your positive feedback is a great motivator for us to continue providing outstanding service to all our guests. We hope to have the pleasure of welcoming you back to our hotel soon.Best regards,Khea PHY OPERATION TEAM

8/10 Good

Brigitte

10 Jul 2023

Stayed 9 nights in Jun 2023

Response from Khea PHY on 11 Jul 2023

Dear Brigitte,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you for taking the time to rate us. If there is anything we can do to further improve your experience, please let us know.We look forward to serving you at our hotel again soon.Best regards,Khea PHYOPERATION Team

10/10 Excellent

Jeff

Business traveller

30 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

happy return customer

Very Clean, employee's very kind, breakfast was very good, also.

Stayed 6 nights in May 2023

Response from Khea PHY (Mr.) on 31 May 2023

Thank you for your kind feedback about your recent stay at the Poulo Wai Hotel. We are delighted to hear that you found our staff to be friendly and helpful as well as that our breakfast was of a high standard. We strive to provide all our guests with a warm and welcoming experience, so thank you for letting us know that we achieved this.Best regards,Khea PHY (Mr.)E-Commerce & Reservation ManagerPOULO WAI HOTEL AND APARTMENT

10/10 Excellent

Michael

21 Feb 2023

Stayed 1 night in Feb 2023

10/10 Excellent

Jeffery

18 Feb 2023

Stayed 1 night in Feb 2023

8/10 Good

Ian

6 Feb 2023

Stayed 6 nights in Jan 2023

10/10 Excellent

Michael

19 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were friendly n smiling . The gym is first class n the pool is huge . Comfortable bed n best pillows ever. Great breakfast n definitely will stay again . Highly recommend it in Phnom Penh.

10/10 Excellent

Lee

7 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Response from Khea on 8 Dec 2023

Dear Lee,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Brian, Tamarac

Travelled with family

24 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Centrally located in downtown Phnom Penh. Attentive staff worked hard to take care of our needs. Definitely recommend the hotel.

Stayed 3 nights in Nov 2022

Response from Braseth (Mr.) on 19 Jan 2023

Dear Brian Warming greeting from Poulo Wai Hotel!Many thanks your time to give us the review and we hope you will back to stay with us again.Thanks you,

4/10 Poor

Linda

22 Oct 2022

Liked: Staff & service, property conditions & facilities

Disliked: Room comfort

Not a good stay

Very nice looking hotel with pleasant front of house staff. Unfortunately the accommodation was not as described- no washing machine in the apartment, the window in the kitchen area did not have covering so there was no privacy from the apartments across. Hot water took a minimum of 10min to be hot/warm. The bed was one of the hardest I’ve ever encountered. We had a problem with knocking in the pipes in our bathroom- the maintenance couldn’t fix this so eventually we were moved to a lower floor. Same room with hard bed and no curtains. Our room card failed every day. Just a miserable stay.

Stayed 2 nights in Oct 2022

4/10 Poor

Nicholas Yun Cheng

Travelled with partner

26 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s near a mosque and you can hear the prayers early in the morning on weekends.

Stayed 3 nights in Sep 2022

10/10 Excellent

Matthew

Business traveller

8 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Extremely reasonable price for the quality of the hotel

Stayed 1 night in Jul 2022

Response from Braseth (Mr.) on 11 Aug 2022

Dear Matthew, Warm greeting from Poulo Wai Hotel and Apartment! Many thanks for your choosing to stay with us and provide us with good comment. Best regard,

10/10 Excellent

MEvans, UK

Business traveller

23 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff friendly and very helpful. Excellent roof top restaurant and out side bar and probably the best view of the city. Food was excellent too and the whole experience was a total surprise. Stayed there eventually for 2 weeks when only planned one night. Rooms very good and comfortable. Fantastic place to stay and reasonable in cost compared to the branded hotels.

Stayed 1 night in Feb 2020

Response from Linda - Director of Sales & Marketing on 9 Apr 2020

Dear MEvans, Happy Khmer New Year! Thank you very much for your feedback. It is very great to know that you were satisfied with our services. Wish you healthy and prosperous. Look forward to welcoming you back. Best regards,

10/10 Excellent

Marie

13 Mar 2020

Stayed 1 night in Mar 2020

10/10 Excellent

Michael

Travelled with family

22 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr gutes Stadthotel in zentraler Lage.

Stayed 2 nights in Apr 2024

Response from Khea on 23 Apr 2024

Dear Michael,Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,OPERATION TEAM

10/10 Excellent

KATSUYOSHI

24 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2024

Response from Khes on 26 Feb 2024

Dear Katsuyoshi,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!We sincerely appreciate your wonderful review of your recent stay with us. It brings us great joy to know that you had a positive experience and appreciated the services and facilities we provided.Your feedback is incredibly valuable to us, serving as motivation to uphold the high standard of hospitality we aim for.Thank you for choosing Poulo Wai Hotel & Apartment, and we eagerly anticipate the opportunity to welcome you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

chan bok

Travelled with group

22 Jan 2024

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Excellent but....

Please clean up the balcony. Leave lots of footprint when I enter to room from balcony and I must clean the room by bath towel. Don't just say thank you about my comments but please go over it carefully. Great location and amazing facility for the price and perfect staffs, But must clean up the balcony carefully, I already booked lots of room for my friends on end of next months. Hope to see improved cleaning condition.

Stayed 1 night in Jan 2024

Response from Khea on 6 Feb 2024

Dear Chan Bok,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you for taking the time to share your valuable feedback with us. We deeply apologize for the inconvenience you faced regarding the cleanliness of the balcony during your stay. Please rest assured that we take your comments seriously and not just with a simple 'thank you.' Your comfort and satisfaction are of utmost importance to us.We have addressed this issue with our housekeeping team to ensure that our balconies, as well as all other areas of our rooms, meet the high standards of cleanliness our guests expect and deserve. We are implementing additional checks to prevent this from happening in the future.We're delighted to hear that you enjoyed our location, facilities, and the service provided by our staff. It's wonderful to know that these aspects of your stay were up to the mark.Regarding your upcoming bookings for your friends, we assure you that we are committed to making the necessary improvements to ensure a more pleasant and spotless experience for all our guests. We look forward to welcoming you and your friends at the end of next month and are eager to demonstrate the enhancements made following your feedback.Thank you once again for bringing this to our attention. Your insights are invaluable to us in our continuous effort to improve our guest experience. Should you have any further concerns or require assistance in any way, please do not hesitate to contact us directly.Warm regards,Khea PHYOPERATION TEAM

8/10 Good

Verified traveller

16 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel hôtel mais des éléments "bizarres "

Personnel très aimable mais un peu inexpérimenté. Ayant demandé une chambre twin, on m’attribue une king size. Depuis cette chambre j’appelle la réception qui me soutient qu’il y a bien 2 lits !!!! J’insiste pour changer et on me donne une twin avec un "frigo" qui ne fait pas de froid. Je demande un vrai frigo et la réponse est "toutes les chambres twin ont ce même type de frigo- qui ne fait pas de froid- seules les chambres king size ont un vrai grand frigo!!!" J’insiste ( nous avons du matériel médical à garder au froid) et on me propose d’ajouter un lit pliant dans la chambre kg size. J’ai accepté mais plutôt étonnant pour un hôtel de cette catégorie. Il y a 2 tours avec 2 ascenseurs qui ne communiquent pas, pour nous on devait descendre au rdc, traverser la réception pour prendre un autre ascenseur pour aller à la piscine, au restaurant, à la terrasse et à la salle de gym Les points positifs: beau buffet du 31 décembre sur la terrasse au dernier étage avec vue sur le feu d’artifice, bouteilles d’eau en verre ds la chambre, grande chambre, balcon, proche du marché central, très agréable chauffeur de tuk tuk devant l’hôtel qui nous a été très utile.

Stayed 12 nights in Dec 2023

Response from Khea on 18 Jan 2024

10/10 Excellent

chan bok

Travelled with group

8 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice facilities and great location. But look Chinese style. They have excellent resturant for breakfast but don't enough western foods like bacon, cheese.... And the tablecloth color of resturant are red, Why don't you change the color of tablecloth to white ? I hope it will be global hotel, not just chinese people. whatever it seems best hotel for the price,

Stayed 1 night in Jan 2024

Response from Khea on 18 Jan 2024

Dear Chan Bok,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Minna

4 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2024

Response from Khea on 18 Jan 2024

Dear David,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much for taking time to rate us. Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Anna Maria Rita

Travelled with partner

4 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Posizione perfetta camera comoda pulita silenziosa.personale disponibile a qualsiasi richiesta Utilizzato per due volte in andata e rientro da altra destinazione

Stayed 2 nights in Dec 2023

Response from Khea on 18 Jan 2024

Dear Anna,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

carlos

30 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy limpio, espacioso, muy bien ubicado, persona muy amable, llegamos algo temprano y nos permitieron ingresar y nos dieron un ascenso de habitación (sin comentarles era socio gold) una experiencia muy placentera, si regresara a phnom penh si duda me alojaria de nuevo, continuen así :)

Stayed 3 nights in Nov 2023

Response from Khea on 8 Dec 2023

Dear Carlos,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

8/10 Good

Miah

4 Nov 2023

Liked: Cleanliness, staff & service

Stayed 3 nights in Nov 2023

Response from Khea on 8 Dec 2023

Dear Miah,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

Sandy

10 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolut empfehlenswert, sehr sauber, sehr modern, sehr freundliches Personal, sehr gutes Preis-Leistungs-Verhältnis, sehr gutes Essen.

Stayed 1 night in Oct 2023

Response from Khea on 1 Nov 2023

Dear Sandy,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

10/10 Excellent

PARK

7 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

it was great hotel and very near down town .. if i want some towels and cleaning .. always someone visit my room and reslove quickly overall great hotel for me!!!

Stayed 2 nights in Jun 2023

Response from Khea PHY on 7 Jun 2023

We are pleased to receive your feedback regarding your recent stay at our hotel. Your positive comments about the proximity of our establishment to the downtown area and the prompt resolution of your requests for housekeeping services are truly appreciated. At our hotel, we take pride in delivering exceptional services to our guests, and we are delighted that we were able to meet your expectations. We look forward to welcoming you back soon for another memorable experience. Thank you for choosing our hotel as your preferred accommodation.Khea PHYE-commerce Manager