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Reviews of City Comfort Airport Hotel Phnom Penh

4 out of 5
City Comfort Airport Hotel Phnom Penh
St.105k, Sangkat Kakab, Khan Posenchey, Phnom Penh

Reviews

6.6
Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 0 out of 14 reviews" "
Rating 6 - Okay. 5 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 3 out of 14 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple place
Stayed 1 night in Jan 2024
Response from frontdesk on 3 Feb 2024
Thanks for your review

6/10 Okay

Nek

Stayed 1 night in Nov 2023

2/10 Terrible

Bethany

Disliked: Staff & service, property conditions & facilities
Do not stay here. I ended up leaving this hotel at 1:30 am and going to another hotel so that I could sleep. So many things are wrong here. What finally drove me out in the middle of the night. There was something terribly wrong with the air quality in the room, I don’t know what it was. It smelled like smoke—not cigarette smoke, but some kind of weird chemical/factory smoke. Which was weird because the air outdoors was fine. The smoke burned my throat and made my heart race. I even put a wet washcloth over my face to see if that helped but it didn’t. So I booked another hotel and left so I could sleep. (I fell asleep promptly at the new hotel.). But the air quality problem was only one in a string of major problems here. Something feels deeply wrong about this place. Stay away.
Response from 客服 on 10 Apr 2023
We are very sorry for the inconvenience caused to you, and the hotel will value your opinion for improvement.

4/10 Poor

marc

Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking include pick up from airport,but have to get there by my self. Only on the way back we had free ride. All hotel need better housekeeping. All night was very noise outside.
Stayed 1 night in Mar 2020
Response from Receptionist on 15 Mar 2020
Thanks value guests for your staying in our hotel.Actually hotel has provids one way airport transfer, and we also arrange you on time the airport drop off. Our service as housekeeping or breakfast everyday we always improve be better for all guests. We would like to thank you for your comment will keep noted. We wish you and your family. Have a nice day!!!

6/10 Okay

BobW, Red Deer CANADA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff seemed helpful and friendly enough, the room spacious, the AC good and the breakfasts spectacular but for a newer hotel that was very “China oriented“ there were a few disappointments: - we were initially given a smoking room (we booked non-smoking) - there was no fridge (advertised) - the power went out at least twice - the pool was unavailable 2 days - the Wifi didn’t work - our eventual “non-smoking room” still smelled of smoke, had an ashtray and a 6 cm cigarette burn on the main dresser and there was at least one gentleman smoking in the front lobby on Friday night I think smoking is not environmentally friendly! Maybe the worst was when the driver taking us to the airport blew his nose, then rolled down his window and dropped the tissue paper onto the road. I so not think that is environmentally friendly.
Stayed 3 nights in Feb 2020
Response from Receptionist on 27 Feb 2020
Thanks so much BobW for your staying in our hotel. The hotel not allow to smoke in lobby and room as well. And rooms has wide balcony for smoking area. Even though our hotel try to manage this from day to day. And the pool we do deep-clean which we think about all the guests health. We're happy to take your comment to improve our service. We wish to see you all next time. Have a nice day!!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front helpful and friendly. The room is spacious with balcony, you can feel freshness when open the door, like it. The breakfast is good, with good options, also can ask chef to make waffle and egg at site. Good experience
Stayed 1 night in Jan 2020
Response from Receptionist on 7 Feb 2020
Thank you very much of your choose our hotel for your accommodation. And we're so glad for your share staying experience. We're all here each department always provide the best service to all guests. We wish you and your family.

10/10 Excellent

KenDy, United state

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Comfortable Staying and 5 minutes to airport The hotel provides free airports transfer and pick up on time, 5 minutes reach airport. The neat rooms with balcony and big swimming pool. The buffet more choices. The staff so help full and happy. Wish back next time.
Stayed 1 night in Jan 2020
Response from Receptionist on 4 Feb 2020
Thanks Ken Dy for your staying in our hotel. And thanks for your share any your experience staying with us. Hope to see you next time soon. Wish you!

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from City Comfort Hotel Phnom Penh Airport on 3 Dec 2019
Dear Mr.Orbitz. Thank you so much for sharing your comment with us. we are sorry to hear that you did not a perfect stay, we are striving to make every guest stay is memorable and pleasant. We are looking forward to see you soon. Kind regards City Comfort Hotel Phnom Penh Airport

6/10 Okay

Sylvain

Moyen
Proprete moyenne, hotel vieux petit dejeuner local, pas a mon gout.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Receptionist on 27 Feb 2020
Thanks so much for your choose our hotel for your accommodation. We always provide to guests best service. We hope to see you next time. We wish you and your family!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Lily on 5 Feb 2020
Thank you so much for your kind feedback, we are so happy you had a great stay with us. City Comfort Hotel welcome you back very soon

2/10 Terrible

zhenqiu

Business traveller
Disliked: Cleanliness
不乾淨
房內很多蟑螂蚊子，
Stayed 2 nights in Jan 2020
Response from 前台 on 26 Jan 2020
谢谢您来我们酒店入住。这个问题我们就是将更好地改善我们的服务。希望下次见.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from City Comfort hotel Phnom Penh Airport on 26 Sept 2019
Thank so you much for your kind comment. We are looking froward to see you next time