Single Bed in 4-Bed Male Dormitory Room 2 | Room amenity
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Reviews of Aura Thematic Hostel

2 out of 5
Aura Thematic Hostel
205A, Street 19, Phnom Penh

Reviews

5.4
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 3 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

6.6/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst experience i ever had. i have been travelling for so many countries, checked in to so many hotels, guesthouse & hostel, i never expected that i would have to face this kind of bad traveling experience. checked in at this hostel for 3 nights with VIP room, but the room was not well maintained. no water. no lift and we have carry heavy bag to 4th floor by stairs. our 2nd night, after long day exploring the city, we back at our room, water was everywhere in the room due to heavy rain in the evening. our clothes, bags, all our belongings were damage. but the owner did not even take responsibility for what happened. they only changed the room the cheaper one, and that's it! they promised to take our wet cloth to laundry but nothing happen. they even refused to pay compensation to us for the damaged items as the condition happened is not caused by them. the staff was rude. the owner did not even come and apologies at all. very bad experiences and service provided. no even recommended.
Stayed 3 nights in Oct 2019

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Better value for money options available
We booked specifically because the restaurant served breakfast, but this is no longer the case. The night we planned to have dinner at the restaurant the chef decided not to open. We stayed on the 3rd floor up a really steep set of stairs. There was no water pressure, the shower a drizzle and the sink tap nothing. Really noisy with loud music until 4am each night.
Stayed 3 nights in Aug 2019

8/10 Good

Mela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole area is well maintained and clean. Home linens are new and every bed is comfortable.
Stayed 1 night in Feb 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and relaxing
This hostel was nice and pleasant to stay. Staff was friendly and accommodating our needs. They also had happy hour for drinks and good ambience.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Suck They asked for passport when I wanted to rent a bycicle. Come on.... Who gonna steal your bycicle for godsake !
Stayed 1 night in Jan 2018

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities, room comfort
Don't recommend this place
Photos look way better than it is. Toilet bowl is inside the shower which is separated by a slat door into the doorm full of other people. Very uncomfortable. Locker didn't work. Staff at the information desk kept trying to get me on tuk tuks twice the normal price, they probably get comission.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as Expedia described
We arrived to stay in our private room with shared bathroom to find we would also be sharing the bedroom with another couple. This is not how the room was described and I believe that we were not the only guests who booked the room believing it to be private as we heard several of them arguing with staff about the situation. Expedias' description online is EXTREMELY mis-leading but as they seem to have no way of complaining beyond filling out forms this is all I can do. There are no private rooms in this hostel.
Stayed 3 nights in Nov 2017

6/10 Okay

Jing

Liked: Cleanliness, staff & service
位置好，WiFi很慢
位置好，房间没有窗户，WiFi很慢，热水不够热，床太软。
Stayed 2 nights in Jul 2018

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção em Phnom Penh
É um hostel normal, com beliches estranhos de casal, mas no geral é bom.
Stayed 1 night in Dec 2017

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Auberge très bien située
L'auberge Aura Thematic est vraiment très bien située, juste derrière le palais royal, il est donc facile de visiter la ville à pied. Le personnel est accueillant et serviable. Les dortoirs sont assez exigus et celui dans lequel j'ai séjourné ne disposait d'aucune fenêtre (ce qui devient vite étouffant lorsque la clim ne marche pas). La litterie était confortable, tout était très propre (dortoir, salle de bains, lieux communs). L'auberge propose des petits déjeuners peu chers.
Stayed 2 nights in Nov 2017