Property entrance

Reviews of The Study at University City

4 out of 5
The Study at University City
20 S 33rd Street, University City, Philadelphia, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1002 reviews" "
Rating 8 - Good. 175 out of 1002 reviews" "
Rating 6 - Okay. 50 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Raj

Travelled with family, Business traveller
Liked: Cleanliness
near Drexel
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Hi Raj, we're sorry to see your stay was not as pleasant as we hoped. Please reach out to us with further feedback as it's helpful to improve our guest experience.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 19 May 2024
Thank you for leaving a rating! See you next time!

10/10 Excellent

felice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Staff was excellent.
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Hi Felice, we're glad to see you enjoyed your stay with us!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 15 May 2024
Hi Brandon, thank you for leaving a review! We're glad to hear that you enjoyed your stay with us.

8/10 Good

M

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. The gym is much better than most hotel gyms. We just had one slight glitch when housekeeping didn’t replace the soiled towel I left on the floor. I called down and got extra towels promptly so not really a complaint. It would be nice if coffee and tea were left out all day.
Stayed 3 nights in May 2024
Response from Guest Services on 15 May 2024
Hi M, thank you for your feedback. We're glad to hear we were able to resolve your issue with quickness -- I apologize for the inconvenience. We have a limited quantity of coffee makers and kettles available to be placed in guest rooms at no additional cost. Let our front desk know if you would like this accommodation next time!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the property, wished there was a fridge in the room and more convenient transportation in the area (especially to the airport)
Stayed 4 nights in May 2024
Response from Guest Services on 12 May 2024
Hi Joseph, we have a limited number of fridges, microwaves, and kettles available if requested from our front desk. If you feel anything is missing from your stay with us, don't hesitate to reach out!

10/10 Excellent

Jill Renay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love this property , very minimal mid century vibe but the young girl working the front desk on Saturday morning has no business working with the public . Extremely rude and very sassy abrasive personality and statements made . The restaurant also served us very rare burgers and my son was ill within two hours of dinner . Order medium well if you want medium and the pasta was also not edible .
Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Jill, we appreciate your stay and are sorry to hear your experience was less-than-stellar. A manager did attempt to reach out to you to discuss these issues, however, we have not heard back from you. Again, we apologize for any inconveniences you faced during your stay and hope to see you return for a better one next time.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay - very comfortable bed. Friendly and helpful staff.
Stayed 1 night in May 2024
Response from Guest Services on 8 May 2024
Hi Lesley, we're happy to see you enjoyed your stay with us! Thank you for your feedback about the bed and our staff -- we're glad to hear!

10/10 Excellent

Jason

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Hi Jason, we're glad to see you enjoyed your stay with us!

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in May 2024
Response from Guest Services on 9 May 2024
Thank you for your feedback! We appreciate your stay and hope to see you again soon!

10/10 Excellent

Ailey, Gallery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay, No complaints. Extremely friendly and welcoming. Check-in was very easy. We ended up on the street instead of using the hotel parking.
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for your stay & feedback, Ailey! We hope to welcome you again for your next visit to the UC area!

10/10 Excellent

Ed, NORRISTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Hi Ed, we're glad to see you enjoyed your stay with us!

10/10 Excellent

Porshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Very clean and a perfect place for a night.
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
We appreciate your review & are happy to hear you enjoyed your stay with us!

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and location
Stayed 1 night in May 2024

10/10 Excellent

Sharii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 5 May 2024
Hi Sharii, we're glad to see you enjoyed your stay with us!

10/10 Excellent

Hoontaek

Stayed 1 night in May 2024

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for attending the Penn Relays and food options
Stayed 2 nights in Apr 2024
Response from Guest Services on 5 May 2024
Hi Derrick, we're glad to see you enjoyed your stay with us!

8/10 Good

JoAnne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean Nd staff were very helpful.
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for your rating and review, JoAnne! We appreciate your stay and hope you return for many more!

10/10 Excellent

Joann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for the great rating! We are glad you enjoyed your stay and hope you return for your next visit to the UC area!

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Jennifer, we are sorry to see your stay was less than stellar. Please reach out to the front desk during your next visit so we can understand how to help make your stay more enjoyable.

10/10 Excellent

Reina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and conveniently located
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for leaving a great rating for us!

10/10 Excellent

Fausto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lost my flight conecction but The Study staff great in acomodating. Very happy with the service
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Fausto, we appreciate the feedback and are happy to hear our team was able to help accommodate you. We hope to see you again sometime in the future!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful first impressions that continued into my room and the hotel restaurant - great hotel in central philly
Stayed 1 night in Apr 2024
Response from Jailyn on 28 Apr 2024
Thank you for providing feedback from your previous stay. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jailyn on 28 Apr 2024
Thank you for providing feedback from your previous stay. We hope to see you again soon!

10/10 Excellent

Anthony, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 16 May 2024
Hi Anthony, thank you for leaving a review! We're glad to see you enjoyed your stay with us.

4/10 Poor

Basil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room next door full of teenagers without supervision. Noisy until past 2 am. Otherwise great hotel nice location
Stayed 1 night in Apr 2024
Response from Jailyn on 28 Apr 2024
Hello,I would like to first apologize for that disturbance during your stay. It was reported that multiple calls were made regarding this room and our Security department made sure to take care of it.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place near Penn and Drexel.
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Hi Jame, we're glad to see you enjoyed your stay with us!

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for the great rating! We hope to see you return soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Spacious room
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you for the great rating & feedback! We look forward to your next stay with us!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of this property with the Children’s Hospital Philadelphia. And the University of Pennsylvania. The co-op restaurant was amazing. The food was wonderful. Great coffee in the morning in the lobby and lots of areas to work on my laptop. Staff was wonderful rooms were super clean.
Stayed 2 nights in Apr 2024
Response from Oreste Mercado on 18 Apr 2024
Hello Karen, We thank you for choosing to stay with us! The amazing review means a lot to us and we are appreciative of it!

10/10 Excellent

Lisa

Great location for UPenn visiting, nice bar downstairs, very comfortable rooms
Stayed 3 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Hi Lisa, we're so glad to see you enjoyed your stay with us. Thank you for taking the time to leave a review, and we hope to see you next time you're in Philadelphia!

10/10 Excellent

jacqueline

Stayed 2 nights in Apr 2024
Response from Guest Services on 5 May 2024
Hi Jaqueline, thanks for the review! We're glad to see you enjoyed your stay with us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very friendly. I was in the area to attend a WWE event and the staff recommended that I take the train. Knowing it was my first time (alone with many others attending the same event) they took the time to print instructions to and from the event. The room was very cozy and quiet. Would definitely go again if I’m in the area.
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Hi James, we're so glad to see you enjoyed your stay with us! It was quite a busy weekend, and we're happy to be of assistance to you in any way we can. Thank you for taking the time to provide us with feedback!

6/10 Okay

Caroline

Stayed 2 nights in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for your rating, Caroline. Please feel free to reach out to the front desk during your next stay, so we can help make your stay more comfortable.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
One of the coolest designed rooms I have seen in a hotel. I loved the bookshelves full of real books! Room was quiet enough (can’t help the constant honking outside). The staff were friendly and put coffee out earlier than normal since so many of us were departing before 6am. Two things I didn’t love: 1) no in room tea/coffee and lobby was just in the morning. 2) While eating in the fancy restaurant a mouse ran around and under my chair. I told the staff and they did not seem surprised or bothered! I was clearly a bit shaken so the server comp’d my beverage. I guess rodents come with the city.
Stayed 2 nights in Apr 2024
Response from Guest Services on 11 Apr 2024
Sarah, we appreciate your open and honest feedback about your recent stay. We love being able to host you at The Study and at CO/OP & hope you come back for many future visits. During your next stay, please do not hesitate to reach out about any extra items you may need in your room. This can include a fridge, coffee maker, tea kettle & mugs, you name it! While I cannot speak for what the critters have planned, we unfortunately experience a ton of construction in the area and recently 2 earthquakes that have disrupted their home. Please understand that this is NOT the norm for CO/OP or The Study, and we are doing everything we can to mitigate the issue. Hoping to have you return for a better stay next time!

6/10 Okay

Ying

Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for leaving a rating! We hope your next visit is a 5/5 and we can help make it more comfortable for you. Please do not hesitate to reach out to the front desk during your next visit to The Study so we are able to do what we can to make your stay more enjoyable.

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for the great rating, Michael!

8/10 Good

Nashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Not that many food options around there. It’s basically on a campus so you would have to travel to the heart of the city for different food options.
Stayed 3 nights in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you for your rating and feedback. We are sorry to hear you could not find many eateries in the area, but good thing we have a restaurant on property! Next time, check out CO/OP at The Study, with mid-lantic cuisine & great cocktails!

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you for the rating!

8/10 Good

Rafla

Stayed 2 nights in Apr 2024
Response from Jailyn on 26 Apr 2024
Good Day,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We welcome any feedback that could've made your stay a 5 out of 5.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Jailyn on 26 Apr 2024
Good Day,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Taeran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jailyn on 26 Apr 2024
Good Day,Thank you for your feedback and we are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Jaspret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby and feels new. Near major train station and walkable to city center and historic areas.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Hi Jaspret, we're glad to see our location was a convenient part of your stay with us! Please reach out if we can be of future assistance!

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Guest Services on 4 Apr 2024
Thank you for the great rating!

6/10 Okay

Dave

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Restaurant needs some work. Entree was very salty...waiter took off bill....at one point i had my appetizer. Soup and entree all at same time despite asking not to be and telling server..about it
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your review & feedback. We have shared this with the General Manager of the CO/OP and they will reach out to you separately.

10/10 Excellent

Sajedul

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice room. Walking distance from Penn.
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for your kind feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Guest Services on 27 Mar 2024
Thank you for the great rating! We appreciate the feedback and look forward to your next stay!

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Really friendly staff!
Stayed 1 night in Mar 2024
Response from Oreste Mercado on 17 Mar 2024
Hello Melissa,We thank you for your kind review and hope to see you again in the future!

10/10 Excellent

Meegan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so thoughtful and caring…traveling with baby pending surgery at CHOP and they went above and beyond to be helpful and caring
Stayed 2 nights in Jan 2024
Response from Oreste Mercado on 15 Mar 2024
Hello Meegan,We are glad you enjoyed your stay and we appreciate your kind feedback!

6/10 Okay

Stefania

Stayed 1 night in Mar 2024
Response from Guest Services on 4 Apr 2024
Thank you for leaving a rating. We appreciate your stay and hope we can help make that a 5/5 next time!