Indoor pool
Check availability

Reviews of Staybridge Suites Montgomeryville, an IHG Hotel

3 out of 5
Staybridge Suites Montgomeryville, an IHG Hotel
119 Garden Golf Blvd, North Wales, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 771 reviews" "
Rating 8 - Good. 156 out of 771 reviews" "
Rating 6 - Okay. 77 out of 771 reviews" "
Rating 4 - Poor. 45 out of 771 reviews" "
Rating 2 - Terrible. 51 out of 771 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Billie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hank on 20 Apr 2024
Dear BillieThanks for posting a review of your stay at Staybridge Suites Montgomeryville. We appreciate your business and hope to see you again.

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were pleased with the newness and cleanliness of the property and room. Our complaint with the room was the heating/cooling system. We could not keep the room comfortable. The other complaint was the breakfast. Both mornings we came down to the coffee being empty , wee noticed ants on the food counter and the 2nd morning there were no clean dishes and no coffee. My suggested would be that one staff member is always out looking to replace and refill items. Maybe just not enough staff to handle it.
Stayed 2 nights in Apr 2024
Response from Hank on 20 Apr 2024
Dear Nancy.Thanks for posting your review of the Staybridge Suites Montgomeryville. Thank you for providing feedback on the issue in your room. We had maintenance look at the HVAC system in your room.Weekends are really difficult with the large crowds of people attending breakfast.. Your suggestions are helpful and I will discuss them with the General Manager.

2/10 Terrible

sheri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hank on 15 Apr 2024
Dear Sheri:Thanks for posting your review of the Staybridge Suites Montgomeryville. I sincerely apologize that your stay was not acceptable.Thank you,

2/10 Terrible

Lucy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathtub was moldy and stained, carpet was covered in crumbs, generally unclean, laundry room had only one working washer and no working dryers, “gym” was just 4 cardio machines, drinking fountains not working, soda fountain and juice fountain at breakfast not working
Stayed 1 night in Apr 2024
Response from Hank on 13 Apr 2024
Dear Lucy:Please accept my sincere apology for the condition of your room. I will investigate why it was not properly cleaned.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect . The only thing that wasn’t the best was breakfast. We arrived 45 minutes before the end and there was not much left out. Otherwise everything was great! We arrived late after an event to check in. The front desk was courteous and helpful.
Stayed 1 night in Apr 2024
Response from Hank on 8 Apr 2024
Hello Melissa:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your kind words and hope to see you again.

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and excellent customer service keep up the good work
Stayed 2 nights in Mar 2024
Response from Hank on 2 Apr 2024
Hello Amar:Thanks for the great review. We appreciate your business and hope to see you again.

2/10 Terrible

Ernestine

Disliked: Cleanliness, amenities, property conditions & facilities
The whole hotel was unkept. Everything was old and ran down. Rugs throughout the hotel were dirty, there was blood stains on my rug, it looked fresh. Pool was broken for over a year or more.. I wouldn't recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Hank on 25 Mar 2024
Hello Ernestine:Thank you for posting a review of your stay at the hotel. We appreciate your comments and are working hard to improve the condition of the hotel.

10/10 Excellent

Meaghan

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the social hour, amazing choices for continental breakfast as well, very kind and attentive staff, very clean and comfortable rooms with great TV channels, my one and only gripe is that the pool was closed!! Otherwise our best stay in the area by far
Stayed 9 nights in Mar 2024
Response from Hank on 13 Mar 2024
Hi Meaghan:We are very happy you enjoyed your stay at Staybridge Suites Montgomeryville. Thank you for the kind words and we hope to see you again.

10/10 Excellent

Nikolay, Ocean Pines

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, friendly staff, did not like the absence of a bar on Saturday evening
Stayed 1 night in Mar 2024
Response from Hank on 6 Mar 2024
HI Nikolay:We appreciate that you posted a review of your recent stay with us. Thank you and we hope to see you again.

2/10 Terrible

Brian, South Bloomfield

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel I have every stayed in during my 45 years of travelling. EVERY SINGLE THING WAS BROKEN 1) TV in main dining room :: broken 2) Pool and Hot Tub :: broken 3) Front door :: broken 4) Laundry :: broken 5) Pantry :: empty
Stayed 2 nights in Feb 2024
Response from Hank on 13 Mar 2024
Hello Brian:Please accept my sincere apology for the issues you faced during your recent stay.

6/10 Okay

Angela

Travelled with family
Disliked: Staff & service, property conditions & facilities
We booked a room with 1 king and a pull out for 3 people for a sports tourney nearby. The pull out mattress was stained and did not have a cover on it. We asked for a sheet and extra blanket and were told the hotel was at capacity so they did not have any sheets or covers for the pull out. Also, the shower nozzle had to be held in order for any hot water to come out. The front desk staff was not helpful in anyway to help rectify the issues with the room.
Stayed 1 night in Feb 2024
Response from Hank on 24 Feb 2024
Hello Angela:I want to thank you for posting a review of your recent stay at the Staybridge Suites Montgomeryville. We appreciate your business.

6/10 Okay

John

Stayed 2 nights in Feb 2024
Response from Hank on 24 Feb 2024
Hello John:Thank you for posting a review of your recent stay. We appreciate you taking the time to do so, and hope we see you again.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I guess you get what you pay for.
We stayed for two nights. Me, my husband and our two kids under 4. Hotel Room - As soon as we walked into our hotel room my allergies went nuts - for the record, I rarely have allergy issues. The filter from the Air vent (easily slides in and out) was LOADED with dust. Like it was never cleaned. The shampoo, conditioner and lotion dispensers were empty or very close to empty. The hot water ran out after two showers so the bath for my kids was just barely warm. Staff - barely acknowledged our existence. We asked for a crib which they brought, but didn't give us a mattress cover? Not even a smile when checking in or out. Dining Area - all chair cushions (including in our hotel room) were peeling and shredded and looked terrible. Breakfast - was probably the only mildly noteworthy part. Waffles, cereal, juices, coffees, hashbrowns, bacon, hardboiled eggs, etc. quality is subpar but at least there's a good variety to choose from.
Stayed 2 nights in Feb 2024
Response from Hank on 24 Feb 2024
Dear Anonymous:Thank you for posting a review of the hotel. We appreciate your thoughtful comments as we try to improve the quality of the services.

4/10 Poor

Petra

Disliked: Cleanliness, amenities, property conditions & facilities
Pool was not open bathroom didn’t have water for a good part of the day bathroom floor and bathtub dirty housekeeping didn’t come til late afternoon
Stayed 2 nights in Feb 2024
Response from Hank on 14 Feb 2024
Hello Petra:Thanks for posting a review on your stay at Staybridge Suites Montgomeryville. Please accept my apologies for the pool not being open. We appreciate your taking the time to post your review.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, room comfort
Horrible
I was double charged twice for my stay once by hotels.com then by the property upon check in. I'm still waiting for the refund. Every thing is broken down or under maintenance. Couldn't use the pool or jacuzzi or get apple juice for breakfast. One day they said they weren't serving breakfast. I want my money they took from my account.
Stayed 2 nights in Feb 2024
Response from Hank on 14 Feb 2024
Joseph:Thanks for posting your review of Staybridge Suites Montgomeryville. I apologize for the error of our team member who processed your form of payment. The hotel processed the reversal of the approvals on your card when we became aware and contacted your bank to release the funds.

4/10 Poor

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally was not well kept with outside locked doors often propped. Breakfast was late and not fully presented (ie utensils and food were missing). We were charged for parking without being told. When we asked for a receipt, we were refused, saying that Expedia would provide it. We found out about the parking charge only after getting our credit card bill.
Stayed 2 nights in Jan 2024
Response from Hank on 14 Feb 2024
Dear Valerie:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the failure of our team members to be more informative and helpful.

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
awful, stained and dirty rooms with mold all over the bathroom
Stayed 2 nights in Dec 2023
Response from Hank on 30 Jan 2024
Hello NancyThank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apologies for the condition of your room. I will identify the room and place it on the list for deep cleaning.

10/10 Excellent

LESLIE H

Stayed 3 nights in Jan 2024
Response from Hank on 22 Jan 2024
Hi Leslie:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your kind words and hope to see you again.

4/10 Poor

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool or spa as advertised.
The advertised pool and hot tub are closed. The breakfast as presented bill be bypassed including the pre-cooked eggs.
Stayed 1 night in Jan 2024
Response from Hank on 22 Jan 2024
Hello Heidi:Please accept my apologies as the repairs of the pool are taking longer than we had hoped. We are working to get the pool up and running as soon as possible.

10/10 Excellent

Leah

Stayed 1 night in Dec 2023
Response from Hank on 22 Jan 2024
Leah:Thank you for a great review. We sincerely appreciate that you took the time to review the hotel. We hope to see you again.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Hank on 9 Jan 2024
Hi Robert:Thanks for taking the time to review your recent stay at Staybridge Suites Montgomeryville. We hope to see you again.

8/10 Good

Jessica

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hank on 18 Dec 2023
Hi JessicaThanks for the great review. we hope to see you again.

2/10 Terrible

Yootaek

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hank on 18 Dec 2023
Dear Theresa Ryhal,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites PHILADELPHIA- MONTGOMERYVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 215 393 8899 or hank.mcpartland@aimbridge.com.Sincerely,Hank McPartland Asst. General Manager

10/10 Excellent

Abel

Stayed 1 night in Nov 2023
Response from Hank on 9 Jan 2024
HI Abel:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your thoughts and hope to see you again.

2/10 Terrible

Salvatore

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Little bugs flying around room. Bad odor in the room. The TV was the worst.
Stayed 4 nights in Oct 2023
Response from Hank on 29 Oct 2023
Dear Salvatore,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites PHILADELPHIA- MONTGOMERYVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 215 393 8899 or hank.mcpartland@aimbridge.com.Sincerely,Hank McPartland Asst. General Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable stay.
Stayed 3 nights in Oct 2023
Response from Hank on 24 Oct 2023
Hi Philip:Thanks for posting your review of Staybridge Suites Montgomeryville. We appreciate your kind words, and hope to see you again.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
Disappointed
I wanted to stay closer to my son and family so I had a choice of Hampton Inn or Staybridge Suites. There are many Hampton Inns in the area so I thought I’d try Staybridge. We recently moved away from the area, so when we return for appointments or whatever, we normally stay at Normandy Farm Hotel a few miles away and we pick up our 6 yr old granddaughter to come swim then take her out to dinner. This hotel advertised an info-or pool but after we got there, we found out the pool wasn’t open. She was quite disappointed. When we checked in, the room had a pretty bad odor, it was like a cheap cleaning product or deodorizer. The room was worn, paint was chipped, refrigerator was rusty and stained on themselves. The desk chair was arm wax broken, the fake leather finish on the seat was totally worn off. (the same worn material was found on all of the chairs in the lounge/dining area.) The tub had a constant drip, the soap pumps in the shower didn’t pump properly. The hairdryer only worked in one setting and when I looked at it, the side of the unit was melted through from an electrical short. Obviously we won’t be staying there again. I’m not sure if we’ll try the Hampton Inn that shares the parking lot or just go back to where we know it’s clean, safe, and smells good.
Stained, rusted refrigerator
Desk chair with broken arm and worn-through “pleather”
Stayed 1 night in Oct 2023
Response from Hank on 21 Oct 2023
Hello Disappointed,Thank you for posting review of Staybridge Suites Montgomeryville. I will have maintenance in your room immediately to repair the necessary items. Please accept my sincere apology.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hank on 21 Oct 2023
Hi Sabrina:Thank you for posting a review of the Staybridge Suites Montgomeryville. We hope to see you again soon.

10/10 Excellent

Jongmi

Stayed 4 nights in Oct 2023
Response from Hank on 21 Oct 2023
Dear Jongmi,Thank you for posting a review of your recent stay. We appreciate the kind words and hope to see you again.

8/10 Good

Keith

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We only stayed to sleep since we were helping out brothers to be able to sell his house. Quite busy. After hard work, we really relaxed there! The room was very nice. Walking around the hotel and notice the rug was not vacuum. It was not so good. Short staffed. BUT in general we were very happy about with the room.
Stayed 2 nights in Sep 2023
Response from Hank on 21 Oct 2023
Hi Keith,Thanks for your review. We take your comments seriously and will take all necessary steps to insure that proper cleaning procedures are followed.

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, room comfort
Understaffed
Took over 25 minutes to check in. No one could even answer the phone while I was at front counter. I don't blame it on the girl that checked me in. I blame it on management for only having 1 employee on at 6:00pm. Making 1 employee take care of current guest and trying to check people in is terrible idea. Guest shouldn't be made to wait that long with talking to no one couldn't even answer phone she was too busy, and employees shouldn't be treated that way. You set her up for failure and having to deal with upset guest because of management. I won't be staying here again for business.
Stayed 4 nights in Sep 2023
Response from Hank on 3 Oct 2023
Dear Joshua:Thank you for posting a review of your recent stay. I apologize that your check-in took so long. There are times when many guests arrive at the same time and the FD team is challenged. I will discuss staffing levels with the General Manager and note your comments in our discussion. Thank you for bringing your concerns to our attention.

10/10 Excellent

Amaresh

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Sep 2023
Response from Hank on 5 Sept 2023
Hello Amaresh:Thanks for the great review, we are happy you enjoyed your stay and hope to see you again.

4/10 Poor

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast, pretty dirty. Moldy coffee packets in coffee machine.
Stayed 1 night in Aug 2023
Response from Dawn on 30 Aug 2023
Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the problems you faced during your stay. We are making every effort to improve our services.

4/10 Poor

Lina

Stayed 2 nights in Aug 2023
Response from Hank on 10 Sept 2023
Hello Lina:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your comments and want you to know we are working to make the hotel the best it can be.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice hotel
Happy with my stay. It was convenient to where I needed to be. I would stay here again when in the area.
Stayed 1 night in Aug 2023
Response from Hank on 27 Aug 2023
Hi Kimberly,Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your kind words which I will share with the staff. We hope to see you again.

2/10 Terrible

Hubert H.

Travelled with family
Disliked: Amenities
Why did you put us in a room that had a broken ac system? Why was there only one bath towel for two people? Have you ever heard of inspecting a room before before putting a person in it? Other family members were with us staying in your hotel and there was something that didn’t work or was missing in their rooms as well. We rented a board room in your hotel for an outrageous fee which was a bare bones room. The lobby area was always hot and stuffy. In conclusion I would NEVER recommend your hotel to anyone. Totally over priced for what you received. Also I forgot to mention the room was never serviced once for anything. Not even a clean towel!
Stayed 5 nights in Aug 2023
Response from Hank on 22 Aug 2023
Hubert HThank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the issues you faced. We are committed to improving the quality of this hotel, and work each day to make progress.

4/10 Poor

Patricia MI

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The stained carpeting and upholstery was a total turnoff to us. The condition of the chairs in the breakfast area was insulting. There is a lovely patio but unfortunately the garbage smelled so sitting at one end was not possible. There were other smells inside (dirty mop smell) that were not acceptable. The building is attractive and the rooms were comfortable but I would stay there again.
Stayed 3 nights in Aug 2023
Response from Hank on 22 Aug 2023
Patricia MIThank you for posting a review of your recent stay. I sincerely apologize for the problems you encountered which detracted from your stay. We are working diligently to improve the service provided to all guest.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yvonne is the best
Yvonne at the front desk was amazing in helping me check in., She is professional, extremely kind and an overall lovely lady
Stayed 1 night in Aug 2023
Response from Dawn on 13 Aug 2023
Thank you for your exceptional score. We here at the Staybridge Suites strive to do our best.Yvonne is wonderful, we agree!

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Hank on 22 Aug 2023
DavidThanks for posting a review of your recent stay. We hope to see you again soon.

10/10 Excellent

Jaehee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hank on 22 Aug 2023
Thanks for posting a review of Staybridge Suites Montgomeryville. We appreciate you taking the time to do so and hope to see you again.

4/10 Poor

Janathyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very run down - towels so thin and scratchy - stains on carpet -
Stayed 1 night in Jul 2023
Response from Hank on 22 Aug 2023
Janathyn:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. Please accept my sincere apology for the problems you faced during your stay. We are making every effort to improve our services

6/10 Okay

Stephanie

Disliked: Staff & service, property conditions & facilities
There was no AC in any of the common areas. The staff was less than helpful. When i arrived at the hotel (prior to 3pm check in) i asked if the room was ready. I was instantly told no without even looking into it. I understand check in is at 3 but to be told no without looking is frustrating. When asked for bedding for pullout sofa I was looked at like I was asking for something out of the norm. I asked for regular cream cheese at breakfast and was told no but when pressed they asked another employee and it was found.
Stayed 1 night in Jun 2023
Response from Hank on 13 Aug 2023
Hello Stephanie,Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. I apologize that the staff you encountered was not welcoming. We will re-train the team members who you interacted with.Sincerely,

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jun 2023
Response from Hank on 24 Jun 2023
HI Emma:Thank you for posting a review of your recent stay at Staybridge Suites Montgomeryville. We appreciate your review and I will share it with the staff.

6/10 Okay

Peter

Stayed 1 night in Jun 2023
Response from Hank on 24 Jun 2023
Hello Peter:Thanks for posting a review of your recent stay at Staybridge Suites Montgomeryville. We hope to do better when you come to visit again.

2/10 Terrible

Lynne

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from Hank on 19 Jun 2023
Hello Lynne:Thank you for posting a review of the Staybridge Suites.

4/10 Poor

Jessica

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Terrible breakfast, clean hotel
The breakfast was the most disappointing aspect of this stay. We were there all week and the coffee was full of grounds, breakfast was not ready at 6:30am, eggs were dry and crunchy, no milk for 3 of the days. The only thing reliably good to eat was the yogurt and granola and the waffles. This was a very disappointing breakfast. Otherwise, the hotel was clean, rooms were cleaned each day and the staff was friendly.
Stayed 7 nights in Jun 2023
Response from Hank on 14 Jun 2023
Hello Terrible breakfast,Thanks for posting a review of your stay at Staybridge Suites Montgomeryville. I sincerely apologize that you were unhappy with the performance of our breakfast team members. I will discuss your comments with senior management to improve the service provided at breakfast.

4/10 Poor

Gordon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very poorly run hotel. Not recommended
Room for four with large closet, but only 2 hangers; and front desk has no hangers. Sleeper sofa had no sheet or blanket; and front desk has no key to the linen closet. Pool is listed as an amenity, but has been closed for a long time. Dinner in lobby, but only 3 nights a week?!? Room was nice, but this is a terribly run hotel. Very disappointing. Not recommended.
Stayed 7 nights in May 2023
Response from Hank on 11 Jun 2023
Hello Gordon:Thank you for posting a review of the Staybridge Suites Montgomeryville. I sincerely apologize for all of the challenges you faced during your stay. Specifically that the front desk was not able to help you when you needed it. I will discuss this matter with senior management to make sure our team members better understand their responsibilities.

2/10 Terrible

Mary

Disliked: Staff & service
Horrible
Hotel bumped us from our room. They sent a generic email 3 hours before we were supposed to check in. No phone call even though my phone number was on. Got to the hotel and we're told there were no other rooms available. The girl at the front desk was no help. Horrible experience.
Stayed 1 night in Jun 2023
Response from Hank on 11 Jun 2023
Hello Mary:Thank you for posting your review of the Staybridge Suites Montgomeryville. I apologize that the hotel was overbooked on your date of arrival . We had to relocate you, so you would have a room. Please accept my sincere apology.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room layout was nice
Stayed 2 nights in May 2023
Response from Hank on 29 May 2023
Hi Paul:Thanks for posting a review of the Staybridge Suites Montgomeryville. We appreciate that you shared your experience.

6/10 Okay

Karl

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Hank on 29 May 2023
Hi Karl:Thanks for posting a review of the Staybridge Suites Montgomeryville. We appreciate you sharing your thoughts of how we can improve.