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Reviews of Residence Inn by Marriott Philadelphia Valley Forge

3 out of 5
Residence Inn by Marriott Philadelphia Valley Forge
500 Campus Dr, Collegeville, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 423 reviews" "
Rating 8 - Good. 71 out of 423 reviews" "
Rating 6 - Okay. 30 out of 423 reviews" "
Rating 4 - Poor. 12 out of 423 reviews" "
Rating 2 - Terrible. 24 out of 423 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen, Murrells Inlet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here for a few days while visiting family and friends. Having a kitchen and living area is very convenient.
Stayed 2 nights in May 2024
Response from Amy on 21 May 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Breakfast buffet was nice.
Stayed 1 night in Mar 2024
Response from Amy on 5 Apr 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

4/10 Poor

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Gina, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
My family liked the property and the food.
Stayed 3 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Milca

Liked: Cleanliness, staff & service, property conditions & facilities
The entire stay was excellent and service was great. I was sad to see hot tub down but pool and amenities were perfect! the suite was well stocked and put together. I would stay again if needed.
Stayed 1 night in Mar 2024
Response from Amy on 5 Apr 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

6/10 Okay

Walter, amelia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
surprised there was no sign as to where the entrance was, staff unfriendly in greeting, door key card had to be remade twice
Stayed 2 nights in Mar 2024
Response from Amy on 13 Mar 2024
Hello,We apologize for the less than perfect experience that you may have had with us here at Residence Inn. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon

10/10 Excellent

Ashley

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Amy on 1 Mar 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 starssss
Nice and clean
Stayed 1 night in Feb 2024
Response from Amy on 1 Mar 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 Excellent

Aaron, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Feb 2024
Response from Amy on 19 Feb 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy on 19 Feb 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean, friendly staff and great breakfast!!! I will stay again.
Stayed 1 night in Feb 2024
Response from Amy on 12 Feb 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amy on 12 Feb 2024
Thank you for taking the time to rate our hotel.

10/10 Excellent

Laura, Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel clean except they did not clean up the breakfast area after it closed
Stayed 1 night in Feb 2024
Response from Amy on 12 Feb 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed here because it was close to the Philadelphia Expo Center. It was only about 8 mins away. The parking was easy find, easy to park, and well lit. The girl at the front desk was very nice, polite and helpful when checking in. She explained all the amenities. Our room; was clean when we arrived, easy to find. There was a full size fridge, microwave and a stovetop to cook along with utensils/plates if you wanted to make your own food. Bathroom was spacious and the shower had hot water. The bed was comfortable and I got good sleep. Controls for heat /Ac worked. We enjoyed the hottub that was next to the pool, it was very hot! The pool is also heated and nice to cool off in. Everything was clean which was a relief. There’s a lobby bar which was nice to have a drink on the property. Two drinks were about $18. The bartender was nice. The breakfast had a decent selection to choose from. They had waffles (toppings bar), potatoes, egg,(cheese for add-in) sausages, cereal selection, hot oatmeal, muffins (a gluten-free option), fresh fruit, yogurt and some more. There was a basketball court outside and a firepit to sit around but it was too chilly for us to be outside.
Stayed 1 night in Feb 2024
Response from Amy on 5 Feb 2024
Hello Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

FRANK

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beds were very comfortable, very clean . Loved the breakfast
Stayed 2 nights in Jan 2024
Response from Amy on 29 Jan 2024
Thank you for taking the time to rate our hotel. We appreciate your business and your feedback.

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Our room was plenty big. The staff were all so friendly. Large shopping area down the street.
Stayed 1 night in Jan 2024
Response from Amy on 29 Jan 2024
Thank you for taking the time to rate our hotel. We appreciate your business and your feedback.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean
Stayed 1 night in Jan 2024
Response from Amy on 29 Jan 2024
Thank you for taking the time to rate our hotel. We appreciate your business and your feedback.

10/10 Excellent

Tanya, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy on 29 Jan 2024
Thank you for taking the time to rate our hotel. We appreciate your business and your feedback.

10/10 Excellent

Joanquina

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Amy on 22 Jan 2024
Hello Joanquina,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Stayed 1 night in Jan 2024
Response from Amy on 22 Jan 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Cara

Stayed 1 night in Jan 2024
Response from Amy on 5 Feb 2024
Thank you for taking the time to rate our hotel

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely one of the nicest and cleanest overnight stays. Accommodations were extremely comfortable and overall excellent.
Stayed 2 nights in Jan 2024
Response from Amy on 12 Jan 2024
Hello Janet,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Willl come back
Stayed 4 nights in Dec 2023
Response from Amy on 12 Jan 2024
Hello David,On behalf of the entire hotel team, I want to thank you for your review. It is always nice to hear when guests will return. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Karen, Murrells Inlet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very confused why Marriott's serve breakfast only through 9:00 am. It creates the obvious cluster of guests from 8:20-9:00 am. Really??!!
Stayed 2 nights in Dec 2023
Response from Amy on 12 Jan 2024
Hello Karen,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Amy on 12 Jan 2024
Hello Robert,Thank you for taking the time to rate our hotel. We are happy to hear that we were able to provide you with a great stay. We look forward to seeing you again of you are in the area.

2/10 Terrible

Monica

Stayed 4 nights in Dec 2023
Response from Amy on 12 Jan 2024
Hello Monica,We apologize for the less than perfect experience that you may have had with us here at Residence Inn. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon

2/10 Terrible

Laura

Stayed 1 night in Dec 2023
Response from Amy on 15 Jan 2024
Hello Laura,We apologize for the less than perfect experience that you may have had with us here at Residence Inn. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amy on 12 Jan 2024
Hello Steve,Thank you for taking the time to rate our hotel. We are glad to hear you enjoyed the property. We hope to see you again.

10/10 Excellent

Alexey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amy on 29 Jan 2024
Thank you for taking the time to rate our hotel. We appreciate your business and your feedback.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large desk area was nice for my work trip. Comfy bed, good shopping and dining options nearby, quiet hotel. Would stay again
Stayed 1 night in Dec 2023
Response from Amy on 12 Jan 2024
Hello thomas,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Genevieve

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay for my son’s hockey weekend but that did not deter the staff from being friendly and helpful. The room was as advertised…modern decor, beautiful bathroom, clean kitchenette and an extremely comfortable bed. The breakfast buffet was great and had plenty of options. I would highly recommend to anyone.
Stayed 1 night in Dec 2023
Response from Amy on 12 Jan 2024
Hello Genevieve,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Tamika, Silver Spring

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having breakfast included and a swimming pool for activities were a plus to the stay at this location.
Stayed 1 night in Dec 2023
Response from Amy on 12 Jan 2024
Hello Tamika,We are happy to hear that you enjoyed our facilities. Our heated pool and hot tub are a hit with the guests. Thank you for letting us know how your stay was. We hope to see you again

10/10 Excellent

Brooke

Stayed 3 nights in Dec 2023
Response from Amy on 12 Jan 2024
Hello Brooke,Thank you for taking the time to rate our property. We are happy to hear you enjoyed your stay and hope to see you again.

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend a weekend getaway
Stayed 2 nights in Nov 2023
Response from Amy on 28 Nov 2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Olivia

Travelled with family, Travelled with partner
Disliked: Staff & service
Was disappointed with breakfast and the service our heat wasn’t working at all and was freezing and wanted a better room
Stayed 2 nights in Nov 2023
Response from Amy on 28 Nov 2023
Hello,We apologize for the less than perfect experience that you may have had with us here at Residence Inn. We have passed this information along to the appropriate departments so that we may share with our staff the areas that we may have fallen short on. Our main priority is customer satisfaction, and we apologize for not meeting that expectation for you. We hope that you do decide to visit us again soon

6/10 Okay

Peter

Stayed 2 nights in Nov 2023
Response from Amy on 15 Dec 2023
Thank you for taking the time to rate our hotel. We appreciate all feedback so we can make all stays enjoyable.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amy on 20 Nov 2023
Thank you for taking the time to review our hotel. We are glad to see you enjoyed our property

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Amy on 20 Nov 2023
Thank you for the review of our hotel.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amy on 20 Nov 2023
Thank you for your review of the hotel.

10/10 Excellent

Amanda N

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed here with my boyfriend and our 18 month old son. We has SUCH a comfortable and relaxing stay. We kept talking about how homey and great everything here was. We loved having a full kitchen and a living room. It gave us more space for our son to move around and for us to be able to have dinner with ease. We loved the pool as well, The property is beautiful and the staff is very friendly, especially, Carmen! Will definitely stay here again if we're in the area. Thank you!
Stayed 3 nights in Nov 2023
Response from Amy on 20 Nov 2023
Thank you for your review and comments on your recent stay with us. We are glad to hear that you enjoyed the property so much and that you will stay with us for any future stays. Our staff is one of the best and we are glad you felt at home here.

6/10 Okay

Jami

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Amy on 20 Nov 2023
Thank you for taking the time to review our hotel.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amy on 20 Nov 2023
Thank you for your review of our hotel

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Does not understand Disability Rooms
The room is beautiful and the front desk employee was lovely. Breakfast was delicious and well-stocked. The handicap room does not have a shower chair, which made it that I could not shower, and the hot tub was extremely hot, Almost to the point where it felt dangerous. Despite telling the front desk and multiple people telling the front desk, nothing was done about it.
Stayed 1 night in Nov 2023
Response from Amy on 20 Nov 2023
Thank you for taking the time to let us know how your stay with us went. We will have our maintenance check out the issues that you have brought to our attention. We are glad to hear that you liked your room and staff. We do strive to make sure all of our guests have a comfortable stay and enjoy the property.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amy on 6 Nov 2023
Thank you for taking the time to rate our hotel

10/10 Excellent

Greg, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from Amy on 31 Oct 2023
Thank you for taking the time to review our hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amy on 30 Oct 2023
Thank you for taking the time to rate our hotel

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Amy on 16 Oct 2023
Thank you for the review of our hotel

8/10 Good

Eugene

Stayed 6 nights in Oct 2023
Response from Amy on 16 Oct 2023
Thank you for your review of our hotel

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The rooms were great, bed was very comfortable, and the area totally quiet. The area and little towns nearby were quaint and very peaceful.
Stayed 4 nights in Sep 2023
Response from Amy on 13 Oct 2023
Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed the hotel and Collegeville area itself. It is a very nice area to visit.

10/10 Excellent

Rosamond

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, and very comfortable.
Stayed 1 night in Oct 2023
Response from Amy on 13 Oct 2023
We are glad that you enjoyed the hotel. Thank you for letting us know.