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Reviews of Holiday Inn Express & Suites Warminster - Horsham, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Warminster - Horsham, an IHG Hotel
240 Veterans Way, Warminster, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 539 out of 799 reviews" "
Rating 8 - Good. 192 out of 799 reviews" "
Rating 6 - Okay. 26 out of 799 reviews" "
Rating 4 - Poor. 24 out of 799 reviews" "
Rating 2 - Terrible. 18 out of 799 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Forrest

Nice area
Stayed 2 nights in Mar 2024

8/10 Good

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never been to PA to stay so not sure about the area. This located near a restaurant, but not sure the hours, it was closed when I arrived and when I checked out. The property was nice in the inside the young man who was at the counter was funny, energetic and nice. The room was nice. I took a shower, however the bottom of the tub looked dirty, but I think it is west and tare. I would suggest they upgrade to showers only because it made the room feel dirty even though it wasn’t. The breakfast was okay, they did have options it was a hit breakfast even a little gluten free items ( not a lot), but at least they had them. The pool was big it is not warm. It’s cold but when you get the courage to get in it is not bad. The have a hot tub but the water was filthy so didn’t get it. Over all I would say a 4 out 5 for the price, service and breakfast. I would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Theresa

Travelled with group
Quick easy check in. Friendly people and clean comfortable spacious room.
Stayed 2 nights in May 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a nice hotel to stay at. My stay was in April, we chose it in part because it has an indoor pool and we were disappointed that the water was cold. The waste baskets were small and not much storage space in bathroom due to handicap equipment stored under the sink. The breakfast was ok, many choices.
Stayed 2 nights in Apr 2024

6/10 Okay

Julie, Hope Valley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel overall, was great! Great pool and great breakfast buffet. However, I would recommend that the hotel look into updating the tub/shower. I am 5.5 months pregnant. Due to the narrowness of the tub where you stand to shower, along with the incline of the sides of the tub, there is limited flat surface to stand on. I slipped and fell only the edge of the tub, causing a massive hematoma to my right side. Luckily, I was able to avoid hitting my stomach flat on. The showers are not safe for anyone, especially people with balance issues, young children, pregnant and elderly. Huge safety concern.
Stayed 2 nights in Apr 2024

6/10 Okay

Kristie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We really liked it overall,& I probably would have rated it excellent, but the ant infestation all over the breakfast area was a huge turnoff
Stayed 1 night in Apr 2024

10/10 Excellent

Marguerite Lenore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is nice and clean for the most part. Rooms are nice, sheets are comfortable. Tub was a sketchy—a bit black and worn out bottom and water did not drain properly. Hot tub gets warm, but so much chlorine it’ll burn your eyes after 30 minutes.
Stayed 1 night in Apr 2024
Response from Wayne C on 22 Apr 2024
Daniel,Thanks for your comments. We monitor our chlorine levels daily.Please come back again soon!

10/10 Excellent

Nyssa

Stayed 1 night in Apr 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The room smelled very damp/musty
Stayed 1 night in Apr 2024

10/10 Excellent

Adham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Great for a weekend or short trip. Staff was friendly as well
Stayed 1 night in Apr 2024
Response from Wayne C on 22 Apr 2024
Adham,Thanks for staying with . We hope you enjoyed your trip!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located to where I was headed. Also, very clean.
Stayed 1 night in Apr 2024

4/10 Poor

Lori

Travelled with family
Liked: Staff & service, property conditions & facilities
I reserved a handicapped room at this location. Expecting that we would be arriving late, I called to ask them to assure that they held our handicapped room, since I've had them given to other customers in the past at other hotels. I was given the email address of a woman, I thought was the owner or manager. I emailed her & explained our late arrival& my needs which included that I could use a room with a tub, as long as it had a shower seat & handheld shower. She confirmed my request. This was a couple of months before our stay. We ended up arriving earlier than expected on our reserved ate. We were told that I had not reserved a handicapped accessible room. I said that I had & explained the above. They were able to find a shower seat for use in the tub, which would have been okay, except that the tub didn't have a handheld shower. The people at the front desk were nice & tried to be helpful, but they gave away the room I'd reserved even though we'd arrived much earlier than expected. The stay here was not cheap & I was bothered that even though I'd gone to the extra trouble of calling & emailing, still my room was not held. The room itself was nice & quite roomy, but it didn't have all of the accommodations that I needed. I doubt we'll ever stay here again since my reservation wasn't honored, in spite of the extra efforts I'd made. There was no soundproofing. Screaming kids running the halls, doors slamming & cold, preformed omelets rounded out the unpleasant stay.
Stayed 2 nights in Apr 2024
Response from Wayne C on 7 Apr 2024
Lori,Thanks for taking the time to give your feedback. While it's unfortunate that you may not stay here again, I am happy that we were able to quickly accommodate your request for a shower seat once we knew your specific needs at check in.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were very clean and spacious, and the beds were comfortable. I especially appreciated the pump hand soap, lotion, shampoo, conditioner, and body wash. The breakfast in the morning had so many options and everything we had was delicious! If we’re every traveling to this area in the future, we will definitely stay again.
Stayed 1 night in Mar 2024
Response from Wayne C on 22 Apr 2024
Melissa,Thanks for staying with us. We're happy you enjoyed the breakfast and the Dove products in the bathrooms

10/10 Excellent

Nancy Ottem

Stayed 3 nights in Mar 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Did not like how we had Hot Water running for about 4 hours because the handle to turn on/off the water broke right off in my hand. There was no access door and had maintenance up and down in our room multiple times.
Stayed 1 night in Feb 2024

8/10 Good

Armina

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area. Staff was friendly and very helpful. We got our room keys hours before our check in time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jackeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Arriving from a long drive, the front desk service manage to accommodate me and my fam in a great room, even all the housekeeping ladies Mrs Sofia and Mrs Natasha the breakfast lady were very helpfully. I’ll return soon to the same hotel .
Stayed 3 nights in Feb 2024

10/10 Excellent

Matt

Stayed 1 night in Feb 2024

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel excellent breakfast
The hotel was good the room was clean, the bathroom clean and the hallways and elevators were kept nice and clean. The breakfast was excellent with lots of hot choices and the associate kept everything clean tidy and well stocked. The only criticism was the staff at reception. They were so curt and unfriendly and being the face of the hotel, you represent the property and a warm friendly reception makes the world of difference. They really need to work on that but otherwise a good stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. Thanks!
Stayed 1 night in Feb 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Clean rooms.
Stayed 3 nights in Jan 2024

8/10 Good

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They stay was amazing. This is the 2nd time I was here. We had a great time.
Stayed 1 night in Jan 2024

8/10 Good

KATHLEEN, eugene

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mylia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place plenty of space for me and my sons very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Franco

Liked: Amenities
Excellent stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Ainslie

Travelled with family
Liked: Cleanliness, staff & service
Our room seemed clean until I went to use the bathroom. The toilet seat had urine on it and hair. It was really gross! I wanted to drive back to New York.
Stayed 1 night in Dec 2023

6/10 Okay

Tatiana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location.
Stayed 8 nights in Dec 2023

8/10 Good

Stefanie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good but could used a little TLC.
This worked for what our family needed in a pinch. Free breakfast was good, lots of options, everyone was happy. The pool area was just OK. The first day we found dirty socks at the bottom of the pool and the next day the hot tub was filthy and “closed” and the pool had a gross film covering the top so we opted out of swimming there. Staff was friendly and accommodating!
Stayed 3 nights in Dec 2023

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Stayed 3 nights in Dec 2023

8/10 Good

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Overall nice place to stay. The pool was not heated but the jacuzzi gave us some warmth. I would stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a very loud group of people above us. We complained twice. At midnight I went down to the front desk to say something in person and even offered to switch rooms, the night counter person said he’d already called them about the noise and he couldn’t move us because he was booked solid, although I started the process of reserving a room on my phone and it gave me room options and did not say it was full. We didn’t get to sleep until after 1 am.
Stayed 2 nights in Dec 2023

4/10 Poor

Adam

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

terence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was plenty quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and courteous staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nino

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. I’m so happy I was there with my friends.
Stayed 1 night in Nov 2023

10/10 Excellent

Hamlet

Stayed 1 night in Nov 2023

10/10 Excellent

Lindsey, South Abington Township

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to local restaurants and shopping. Nice hotel with pool & breakfast!
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis, HUDSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Comfortable!!
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis, HUDSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Comfortable!
Stayed 1 night in Nov 2023

8/10 Good

Gaetano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety and quality of food for breakfast was very good. Nice place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very good at taking care of our needs.
Stayed 1 night in Oct 2023

10/10 Excellent

natacha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
The hotel was very welcoming, it was clean for the most part. My only complaint would be that the tub and the toiletries weren’t replaced like room or bathroom was not thoroughly refreshed before our stay. Everything else was clean as could be. Breakfast was hotel breakfast. Not bad expect make sure that cheese omelets get melted better my cheese was solid. The pool was nice area and I liked that it closed at 11.
Stayed 2 nights in Oct 2023