Exterior

Reviews of Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel

2.5 out of 5
Holiday Inn Express Philadelphia - Penns Landing, an IHG Hotel
100 N Christopher Columbus Blvd, Philadelphia, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1002 reviews" "
Rating 8 - Good. 289 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maryanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got an upgrade. Our view from the room was beautiful.
Stayed 1 night in May 2024
Response from Shabbaz R. on 27 May 2024
Good day Maryanne, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great hotel. The only complaint would be the noise from the train and traffic. Difficult to change given the proximity to the train and bridge with the exception of noise dampening windows.
Stayed 3 nights in May 2024
Response from Shabbaz R. on 24 May 2024
Good day Barbara, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

10/10 Excellent

Salanoa, Pearl City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location! Room was super good for us!
Stayed 3 nights in May 2024
Response from Shabbaz R. on 19 May 2024
Good day Salanoa, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

6/10 Okay

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shabbaz R. on 17 May 2024
Good day Roger, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

8/10 Good

Christina

Travelled with group
Liked: Amenities, property conditions & facilities
I did not like the lack of explanation and instructions. This was my first time at this hotel, or any express hotel. I was unfamiliar with the check in process and using the room key at access to things. I feel like it could be more welcoming and informative at the check in process.
Stayed 1 night in May 2024
Response from Shabbaz R. on 13 May 2024
Good day Christina, Thank you for your feedback! We hope to welcome you back again soon!

8/10 Good

Julia, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room: clean and quiet, beautiful view. I did not like there was no microwave.
Stayed 2 nights in Feb 2024
Response from Amber on 5 May 2024
Julia, Thank you for your feedback!

8/10 Good

Barbara DeStafeno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very walkable to dining and historic sites. I booked a room with a river view and had beautiful sunrises streaming through my window. Did not hear train running behind the building which I was concerned about based on proximity to tracks. Front desk staff and buffet staff were very kind and accommodating.
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 6 May 2024
Good day Barbara, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. Your safety and comfort are important to us. We appreciate your input and hope to welcome you back for an even better stay next time.

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a view of rhe Benjamin Frankin Bridge and the Delaware River from our room which was really fun! It is close to Old City Philadelphia and lots of dining options and shops. Also close to the water front. The room was pretty basic, a bit on the smaller size. The decor and carpet were a bit dated, but it was clean and the beds were comfy. The staff were all very nice. A great stay for the price!
Stayed 1 night in Apr 2024
Response from Amber on 30 Apr 2024
Corinna, We're thrilled to hear that you enjoyed the stunning views of the Benjamin Franklin Bridge and the Delaware River from your room. It's great to know that our location near Old City Philadelphia, dining options, shops, and the waterfront added to your overall experience. We hope to welcome you back for another great stay in the future!

10/10 Excellent

Belen

Stayed 1 night in Mar 2024
Response from Shabbaz R. on 17 May 2024
Good day Belen, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.

2/10 Terrible

Jacklyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We recently stayed for a volleyball tournament. Staff was very rude and unprofessional. Hotel rooms were dirty, hotel was out of toilet paper and advised that we go downstairs to the lobby to use restroom until it was restocked.
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 27 Apr 2024
Good day Jacklyn, Thank you for your feedback! We hope you decide to stay with us again in the future.

10/10 Excellent

Shakeena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed two nights at this hotel for my birthday lodging. The room was very clean. The Riverview option of the room was exquisite. And location was great. Growing up in Philly I never Experienced the culture right by the riverside. It was vibrant and life giving. And not too far from the local attractions in center city which was just a six dollar Uber ride away in the morning. I gave a four for property conditions because the beds weren’t as comfortable as I expected. But everything else was exceptional. I will definitely recommend this location
Stayed 2 nights in Apr 2024
Response from Weenann on 24 Apr 2024
Thanks for such a glowing review!!! We are certainly happy that you had such a great birthday. We hope to see you again one day but definitely tell all of your friends.

10/10 Excellent

John Patrick David

Stayed 1 night in Apr 2024
Response from Lisa Monique Carter on 7 May 2024
Thank you so much for staying with us. The happiness of our guests is very important to us. We are so happy you enjoyed your stay. We look forward to welcoming you again soon. Have a wonderful day.

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service
Parking lot is a nightmare.
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 12 Apr 2024
Good day Rick, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shabbaz R. on 13 Apr 2024
Good day Eric, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Kiara, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and perfect location!
Stayed 2 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
Kiara, We are so glad you enjoyed your stay! We hope we decide to stay with us again!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds with fluff pillows. The river view we had from the 4th floor was nothing short of spectacular, especially the sunrise. The free breakfast was excellent. Cooked, not microwaved scrambled eggs. The sausage and potatoes were great and I finished it off with a freshly baked cinnamon roll. Biscuits and gravy too if that’s your thing. The entire staff was exceptionally friendly. The only thing I would request is luggage carts. If there were any I didn’t see them. Overall was very good. The only reason I wouldn’t rate it excellent is no onsite bar and dinner restaurant. They just don’t have room for it. Plenty of places nearby so not a big deal. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
John, Thank you for much for the detailed review! Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our beds comfortable. We also appreciate your kind words about our friendly staff. While we don't have an onsite bar or dinner restaurant due to space limitations, we're glad you found plenty of nearby options to explore. We look forward to welcoming you back on your next visit to Pennsylvania!

8/10 Good

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the city bridge.
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
William, Thank you for the 4/5 rating. We hope you decide to stay with us again soon!

10/10 Excellent

Ronald, Newport News

Liked: Cleanliness, staff & service, property conditions & facilities
Access limited.
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 4 Apr 2024
Good day Ronald, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great View of Ben Franklin Bridge
Stayed 3 nights in Mar 2024
Response from Amber on 2 Apr 2024
Adam, We are so glad you enjoyed the view! We hope to welcome you back again soon!

6/10 Okay

Wileida

Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Wiledia, We are sorry you were not completely satisfied with your stay. We hope you decide to stay with us again soon!

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inez at the front desk was a consummate professional, very polite & extremely helpful.
Stayed 1 night in Mar 2024
Response from Amber on 29 Mar 2024
Tonia, Thank you so much for your feedback! We will be sure to pass on your kind words to Inez. We hope you decide to stay with us again!

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for the 5/5 rating!

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shabbaz R. on 27 Mar 2024
Good day Beth, Thank you for your feedback! We are happy to hear you were pleased with our hotel. We hope to welcome you back again soon!

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the time of check in and all in between where exceptional.
Stayed 2 nights in Mar 2024
Response from Amber on 25 Mar 2024
Susie, Thank you for your feedback! We are happy to hear you were pleased with your stay. We hope to welcome you back again soon!

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was very pleasant. We had a great view of the bridge!
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 25 Mar 2024
Good day Kristin, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay & our staff! We hope you decide to stay with us again soon!

10/10 Excellent

YUKO

Stayed 1 night in Mar 2024
Response from Amber on 26 Mar 2024
Yuko, Thank you for the 5/5 Feedback! We hope you decide to stay with us again in the future!

8/10 Good

Pradeep

Stayed 3 nights in Mar 2024
Response from Shabbaz R. on 13 Apr 2024
Good day Pradeep, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It was short but I would stay here again if I were to come back to Philly.
Stayed 1 night in Mar 2024
Response from Amber on 16 Mar 2024
Kirsty, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful! Good location too!
Stayed 1 night in Mar 2024
Response from Amber on 15 Mar 2024
Angela, Thank you for your feedback! We are glad to hear you were pleased with our staff and location. We hope you decide to stay with us again soon!

10/10 Excellent

Stephanie

Travelled with family
Great Hotel
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 6 Mar 2024
Good day Stephanie, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

DaCosta

Stayed 2 nights in Mar 2024
Response from Shabbaz R. on 23 Mar 2024
Good day DaCosta, Thank you for choosing to stay with us. We appreciate the feedback!

10/10 Excellent

Curt, HARRISBURG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower hot water took forever to get hot! 3rd day of my 4day stay I tried letting it warm up via the tub faucet instead and it was much faster. Staff was welcoming. Breakfast was great. It accommodated my gf diet. - I just skipped items I thought might be wheat based. Still plenty to eat.
Stayed 4 nights in Feb 2024
Response from Front Desk on 1 Mar 2024
Curt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff welcoming and enjoyed our breakfast offerings. We apologize for any inconvenience you experienced with the hot water in your shower during your stay.Our goal is to always provide a comfortable and enjoyable stay for all our guests, and we appreciate your understanding and flexibility in this matter.

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff was very helpful, breakfast with a lot of options, parking lot and few blocks away from Elfreth's Alley, we were excited about this. You cannot visit Philly and not take pictures there. The view of the hotel is also beautiful, right across the pier. We are planning our return already.
Stayed 2 nights in Feb 2024
Response from Shabbaz R. on 28 Feb 2024
Good day Emanuela, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shabbaz R. on 27 Feb 2024
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. The staff was very friendly.
Stayed 2 nights in Jan 2024
Response from Amber on 23 Feb 2024
William, We are so glad you were pleased with our staff! We hope to welcome you back in the near future.

8/10 Good

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ok place to stay
Decent location. It is very load from the traffic as it’s right below a couple bridges. It advertises as having laundry rooms but none are on site
Stayed 1 night in Feb 2024
Response from Amber on 20 Feb 2024
Thank you for sharing your feedback with us.We apologize for any inconvenience caused by noise from the nearby traffic. We are due for renovations in the near future that will come with extra sound proofing of our windows. While we do advertise off-site dry cleaning services, we do not have an on-site laundry room. We understand the importance of clear communication and will take steps to ensure our guests are informed accurately about our amenities.

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Had great views of the waterfront.
Stayed 2 nights in Feb 2024
Response from Amber on 20 Feb 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great views of the waterfront during your stay. We strive to provide our guests with memorable experiences, and we're delighted that the scenic views added to your overall enjoyment.We look forward to welcoming you back in the future for another fantastic stay with us.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amber on 23 Feb 2024
Michele, Thank you for your feedback!

10/10 Excellent

Justino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2024
Response from Amber on 19 Feb 2024
Justino, We are so happy to hear you enjoyed your stay! We hope to welcome you back again soon!

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amber on 19 Feb 2024
Tyler, We are sorry to hear you did not enjoy your stay. If you would like to provide more information regarding the reasoning behind 1/5 rating, We'd love to hear from you.

6/10 Okay

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber on 20 Feb 2024
Danielle, Thank you for the 3/5 review. We hope to welcome you back again soon!

10/10 Excellent

Martamarie, Little Ferry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay was perfect
Stayed 1 night in Feb 2024
Response from Amber on 16 Feb 2024
Thank you for sharing your feedback! We're delighted to hear that your overnight stay was perfect. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay In Philadelphia!
The hotel is located in a fantastic location, a short walk to so many must see sights and restaurants. The river walk in the evening was beautiful. Staff were very accommodating and attentive. Wonderful breakfast in the morning with lots of options. We will definitely be recommending this property and recommend to our family and friends.
Stayed 1 night in Feb 2024
Response from Front Desk on 16 Feb 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's fantastic location, close proximity to must-see sights, and delightful dining options. It's wonderful to know that you had a peaceful evening stroll along the river walk and that our staff provided attentive and accommodating service throughout your stay.We're delighted that you found our breakfast offerings to your liking and appreciate your kind words about our variety of options. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay.

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 16 Feb 2024
William, Thank you for the 8/10 rating. We hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amber on 8 Feb 2024
Thank you for the 10/10 rating! We are glad to hear your enjoyed your stay!

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top notch. Very helpful and accommodating.
Stayed 1 night in Feb 2024
Response from Amber on 8 Feb 2024
Todd, We are happy to hear you were pleased with our staff. We hope to welcome you back again soon!

8/10 Good

Warren

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 8 Feb 2024
Warren, Thank you for your feedback!

8/10 Good

Amir

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good except the shower water which was not warm enough
Stayed 1 night in Feb 2024
Response from Shabbaz R. on 5 Feb 2024
Good day Amir, Thank you for your feedback! We are happy to hear you were pleased with our location. We hope to welcome you back again soon!

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shabbaz R. on 5 Feb 2024
Good day derek, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!