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We got an upgrade. Our view from the room was beautiful.
Maryanne
Stayed 1 night in May 2024
Response from Shabbaz R. on 27 May 2024
Good day Maryanne, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.
Overall, great hotel. The only complaint would be the noise from the train and traffic. Difficult to change given the proximity to the train and bridge with the exception of noise dampening windows.
Barbara
Stayed 3 nights in May 2024
Response from Shabbaz R. on 24 May 2024
Good day Barbara, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.
We loved the location! Room was super good for us!
Salanoa
Stayed 3 nights in May 2024
Response from Shabbaz R. on 19 May 2024
Good day Salanoa, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.
Good day Roger, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.
I did not like the lack of explanation and instructions. This was my first time at this hotel, or any express hotel. I was unfamiliar with the check in process and using the room key at access to things. I feel like it could be more welcoming and informative at the check in process.
Christina
Stayed 1 night in May 2024
Response from Shabbaz R. on 13 May 2024
Good day Christina, Thank you for your feedback! We hope to welcome you back again soon!
This location was very walkable to dining and historic sites. I booked a room with a river view and had beautiful sunrises streaming through my window. Did not hear train running behind the building which I was concerned about based on proximity to tracks. Front desk staff and buffet staff were very kind and accommodating.
Barbara DeStafeno
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 6 May 2024
Good day Barbara, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. Your safety and comfort are important to us. We appreciate your input and hope to welcome you back for an even better stay next time.
We had a view of rhe Benjamin Frankin Bridge and the Delaware River from our room which was really fun! It is close to Old City Philadelphia and lots of dining options and shops. Also close to the water front. The room was pretty basic, a bit on the smaller size. The decor and carpet were a bit dated, but it was clean and the beds were comfy. The staff were all very nice. A great stay for the price!
Corinna
Stayed 1 night in Apr 2024
Response from Amber on 30 Apr 2024
Corinna, We're thrilled to hear that you enjoyed the stunning views of the Benjamin Franklin Bridge and the Delaware River from your room. It's great to know that our location near Old City Philadelphia, dining options, shops, and the waterfront added to your overall experience. We hope to welcome you back for another great stay in the future!
10/10 Excellent
Belen
26 Apr 2024
Belen
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 17 May 2024
Good day Belen, Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your input and hope to welcome you back for an even better stay next time.
We recently stayed for a volleyball tournament. Staff was very rude and unprofessional. Hotel rooms were dirty, hotel was out of toilet paper and advised that we go downstairs to the lobby to use restroom until it was restocked.
Jacklyn
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 27 Apr 2024
Good day Jacklyn, Thank you for your feedback! We hope you decide to stay with us again in the future.
I stayed two nights at this hotel for my birthday lodging. The room was very clean. The Riverview option of the room was exquisite. And location was great.
Growing up in Philly I never Experienced the culture right by the riverside. It was vibrant and life giving. And not too far from the local attractions in center city which was just a six dollar Uber ride away in the morning.
I gave a four for property conditions because the beds weren’t as comfortable as I expected. But everything else was exceptional.
I will definitely recommend this location
Shakeena
Stayed 2 nights in Apr 2024
Response from Weenann on 24 Apr 2024
Thanks for such a glowing review!!! We are certainly happy that you had such a great birthday. We hope to see you again one day but definitely tell all of your friends.
10/10 Excellent
John Patrick David
16 Apr 2024
John Patrick David
Stayed 1 night in Apr 2024
Response from Lisa Monique Carter on 7 May 2024
Thank you so much for staying with us. The happiness of our guests is very important to us. We are so happy you enjoyed your stay. We look forward to welcoming you again soon. Have a wonderful day.
8/10 Good
Rick
Travelled with partner
12 Apr 2024
Liked: Cleanliness, staff & service
Parking lot is a nightmare.
Rick
Stayed 2 nights in Apr 2024
Response from Shabbaz R. on 12 Apr 2024
Good day Rick, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!
Comfortable beds with fluff pillows.
The river view we had from the 4th floor was nothing short of spectacular, especially the sunrise.
The free breakfast was excellent. Cooked, not microwaved scrambled eggs. The sausage and potatoes were great and I finished it off with a freshly baked cinnamon roll. Biscuits and gravy too if that’s your thing.
The entire staff was exceptionally friendly.
The only thing I would request is luggage carts. If there were any I didn’t see them.
Overall was very good. The only reason I wouldn’t rate it excellent is no onsite bar and dinner restaurant. They just don’t have room for it. Plenty of places nearby so not a big deal. Would definitely stay there again.
John
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
John, Thank you for much for the detailed review! Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our beds comfortable. We also appreciate your kind words about our friendly staff. While we don't have an onsite bar or dinner restaurant due to space limitations, we're glad you found plenty of nearby options to explore. We look forward to welcoming you back on your next visit to Pennsylvania!
Very clean. Staff was very pleasant. We had a great view of the bridge!
Kristin
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 25 Mar 2024
Good day Kristin, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay & our staff! We hope you decide to stay with us again soon!
10/10 Excellent
YUKO
25 Mar 2024
YUKO
Stayed 1 night in Mar 2024
Response from Amber on 26 Mar 2024
Yuko, Thank you for the 5/5 Feedback! We hope you decide to stay with us again in the future!
8/10 Good
Pradeep
23 Mar 2024
Pradeep
Stayed 3 nights in Mar 2024
Response from Shabbaz R. on 13 Apr 2024
Good day Pradeep, Thank you for taking the time to share your experience with us. We hope you decide to stay with us again soon!
Staff is very friendly and helpful! Good location too!
Angela
Stayed 1 night in Mar 2024
Response from Amber on 15 Mar 2024
Angela, Thank you for your feedback! We are glad to hear you were pleased with our staff and location. We hope you decide to stay with us again soon!
10/10 Excellent
Stephanie
Travelled with family
6 Mar 2024
Great Hotel
Stephanie
Stayed 1 night in Mar 2024
Response from Shabbaz R. on 6 Mar 2024
Good day Stephanie, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!
10/10 Excellent
DaCosta
3 Mar 2024
DaCosta
Stayed 2 nights in Mar 2024
Response from Shabbaz R. on 23 Mar 2024
Good day DaCosta, Thank you for choosing to stay with us. We appreciate the feedback!
Shower hot water took forever to get hot! 3rd day of my 4day stay I tried letting it warm up via the tub faucet instead and it was much faster.
Staff was welcoming. Breakfast was great. It accommodated my gf diet. - I just skipped items I thought might be wheat based. Still plenty to eat.
Curt
Stayed 4 nights in Feb 2024
Response from Front Desk on 1 Mar 2024
Curt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff welcoming and enjoyed our breakfast offerings. We apologize for any inconvenience you experienced with the hot water in your shower during your stay.Our goal is to always provide a comfortable and enjoyable stay for all our guests, and we appreciate your understanding and flexibility in this matter.
We had a great stay. Staff was very helpful, breakfast with a lot of options, parking lot and few blocks away from Elfreth's Alley, we were excited about this. You cannot visit Philly and not take pictures there. The view of the hotel is also beautiful, right across the pier. We are planning our return already.
Emanuela
Stayed 2 nights in Feb 2024
Response from Shabbaz R. on 28 Feb 2024
Good day Emanuela, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!
Decent location. It is very load from the traffic as it’s right below a couple bridges. It advertises as having laundry rooms but none are on site
shaun
Stayed 1 night in Feb 2024
Response from Amber on 20 Feb 2024
Thank you for sharing your feedback with us.We apologize for any inconvenience caused by noise from the nearby traffic. We are due for renovations in the near future that will come with extra sound proofing of our windows. While we do advertise off-site dry cleaning services, we do not have an on-site laundry room. We understand the importance of clear communication and will take steps to ensure our guests are informed accurately about our amenities.
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the great views of the waterfront during your stay. We strive to provide our guests with memorable experiences, and we're delighted that the scenic views added to your overall enjoyment.We look forward to welcoming you back in the future for another fantastic stay with us.
Tyler, We are sorry to hear you did not enjoy your stay. If you would like to provide more information regarding the reasoning behind 1/5 rating, We'd love to hear from you.
Thank you for sharing your feedback! We're delighted to hear that your overnight stay was perfect. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
The hotel is located in a fantastic location, a short walk to so many must see sights and restaurants. The river walk in the evening was beautiful. Staff were very accommodating and attentive. Wonderful breakfast in the morning with lots of options. We will definitely be recommending this property and recommend to our family and friends.
Ian
Stayed 1 night in Feb 2024
Response from Front Desk on 16 Feb 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's fantastic location, close proximity to must-see sights, and delightful dining options. It's wonderful to know that you had a peaceful evening stroll along the river walk and that our staff provided attentive and accommodating service throughout your stay.We're delighted that you found our breakfast offerings to your liking and appreciate your kind words about our variety of options. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay.
Good day derek, Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and your room comfortable. Providing excellent value is important to us, and we're thrilled that you enjoyed your stay. We look forward to welcoming you back in the future!