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Reviews of Hilton Philadelphia City Avenue

4 out of 5
Hilton Philadelphia City Avenue
4200 City Avenue, Philadelphia, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1006 reviews" "
Rating 8 - Good. 289 out of 1006 reviews" "
Rating 6 - Okay. 125 out of 1006 reviews" "
Rating 4 - Poor. 68 out of 1006 reviews" "
Rating 2 - Terrible. 77 out of 1006 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was rude. They also stopped my 18 years old daughter although she had a key and dis not allow them to go on the elevator. I then had to come down. How ridiculous is that when she has one if the room keys. The room was amazing!
Stayed 1 night in May 2024

10/10 Excellent

ROSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service. Our room had a broken ac but Calvin responded immediately. Sent engineering then changed the room. I was surprised that for Hilton honors members there was no water upon arrival or upgrade for the inconvenience.
Stayed 2 nights in May 2024

8/10 Good

Leslie

Travelled with family
Liked: Staff & service
As soon as we got there we had an issue with the shower and the toilet
Stayed 2 nights in May 2024

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No Phone in the room
Stayed 2 nights in May 2024

2/10 Terrible

Tammie Coccetti

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was unkempt, dirty, and uncomfortable.
Stayed 2 nights in May 2024

2/10 Terrible

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

James, Clifton Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Serviceable.
Stayed 1 night in May 2024

4/10 Poor

jacob, Harish

Disliked: Staff & service
Stayed 1 night in May 2024

6/10 Okay

Bernadette, Denver

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I didn't like it that the first one we went in there smell of marijuana and I had a asthma problem we requested another room we got another room but both rooms were for disabled people with no door on the shower so if you wanted to go to the restroom and person wanted to go take a shower you had to wait one person at a time. No cups for coffee no cups of drink water and in a charged you for water when we didn't even get it when we came in
Stayed 3 nights in May 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Thomas, Bushnell

Business traveller
Liked: Amenities
Great customer service
Stayed 1 night in May 2024

10/10 Excellent

Ria or layne

Liked: Staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024

6/10 Okay

Narisse, Freeport

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great.
Stayed 2 nights in Apr 2024

2/10 Terrible

Samantha

Got here an hour and a half after check in and room was NOT ready
Stayed 1 night in Apr 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
An older hotel that is not close to downtown. The staff were wonderful. The restaurant was amazing. I was happy to eat there rather than get my car and try to find someplace.
Stayed 1 night in Apr 2024

10/10 Excellent

DANIEL

Stayed 2 nights in Apr 2024

2/10 Terrible

Eitan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room was NOT clean and the chair in the room was in terrible shape and missing wheels. The carpet was not vacuumed had small debris visible in it and there are little white stains on the walls. Really offputting. I told the front desk three times about it over the first night and day and so far they haven't fixed anything.
Stayed 2 nights in Apr 2024

6/10 Okay

Quinci Bone't

Business traveller
The furniture is dated, with headboards that are worn and chairs with holes. On a positive note, the staff were welcoming and responsive to most concerns.
Stayed 3 nights in Apr 2024

6/10 Okay

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall building can be a bit cleaner, check in at 4pm wasn’t ready till 6pm. Finally got to the room, fridge has ash in it, shower gel is out stains on the floor but overall not bad for a quick stay but you can tell they rushed through the cleaning of the room and short of cleaning staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Jason, Chapel Hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with free on street parking.
Stayed 1 night in Apr 2024

6/10 Okay

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is free along the street and is a nightmare to find a spot unless you use valet parking for $15 a night. I had breakfast in their restaurant. It's overpriced and the young lady working there was standoffish. One of the lamps next to the bed had a flickering light and the USB ports didn't work.
Stayed 2 nights in Apr 2024

6/10 Okay

Valerie

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Ramon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Brooke

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
We arrived at 530p.m. and our room wasnt ready until 7pm. The first room we were given had an air purifier in it because the previous occupants were smokeing weed. This was not ok as we were traveling with 2 five year olds. So we waited an additional 30 min for a different room. We were offered zero compensation for the wait and still had to pay for offsite parking. The hotel itself was nice and conveniently located to shops and dining. but the initial check in was a nightmare
Stayed 2 nights in Apr 2024

6/10 Okay

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel room bathroom was not clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

8/10 Good

Kechia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet, only a few momenys of.... that could be better. The sprayer in the shower was leaky and there were no cups in my room. Other than that, it was great.
Stayed 1 night in Mar 2024
Response from Hilton Philadelphia City Avenue on 24 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

6/10 Okay

Humaira

Travelled with partner
Disliked: Cleanliness, amenities
The hotel room carpet was very old and almost mouldy. The body wash bottle was empty. Overall, it wasn’t bad but it was not worth the price. Will not book at this location again.
Stayed 2 nights in Mar 2024
Response from Hilton Philadelphia City Avenue on 24 Mar 2024
We do apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel. Thank you again for your feedback and we hope you will consider staying with us again. Catherine Stafford Director of Guest Services

6/10 Okay

Gregory

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The grounds and the streets had trash everywhere. There was trash and garbage in the shrubs and on the grass from the afternoon we hit till the following afternoon. We arrived on a Thursday. The trash in the streets is what it is but at least clean the your area of the streets in front and around your property once you do chose to clean your property
Stayed 2 nights in Mar 2024
Response from Hilton Philadelphia City Avenue on 24 Mar 2024
We do apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel. Thank you again for your feedback and we hope you will consider staying with us again. Catherine Stafford Director of Guest Services

10/10 Excellent

Helen

Stayed 1 night in Mar 2024
Response from Hilton Philadelphia City Avenue on 8 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest Services

4/10 Poor

Dolores

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

8/10 Good

Asia

Nice hotel
Stayed 1 night in Mar 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, in between all the popular areas
Stayed 2 nights in Mar 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

6/10 Okay

Carmella

Stayed 1 night in Mar 2024
Response from Hilton Philadelphia City Avenue on 24 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

6/10 Okay

Vernon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hilton Front Office Team on 30 Mar 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

8/10 Good

Brooklyn

Business traveller
Liked: Staff & service, amenities
Check-in was quick and easy, staff are all friendly and very accommodating. Rooms need TLC. Wallpaper is peeling, cieling cracking, headboard ripped, armrest ripped, bathroom vanity front peeling off. Room is clean, though.
Stayed 1 night in Feb 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was very nice. The room was very clean. I enjoyed the peace and quiet.
Stayed 1 night in Feb 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 Excellent

Quina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here will be coming again
Stayed 1 night in Feb 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Feb 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 Excellent

Kimberly

Stayed 2 nights in Feb 2024
Response from Hilton Philadelphia City Avenue on 24 Mar 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

4/10 Poor

Martin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water, took 3x complaining to get it fixed. Heard from others that they had water issues too. Room is not up to Hilton standards, even below comfort inn etc. Phone was damaged so only speaker worked, stains on furniture. Lobby looks new but rooms are old. I won’t be staying here again.
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
We apologize we were not able to provide you with the quality of services you deserve and have come to expect from Hilton. This is uncharacteristic of our hotel; Thank you again for your feedback and we hope you will consider staying with us again.Catherine StaffordDirector of Guest Services

10/10 Excellent

Jodi, YONKERS

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The lobby and dining facilities are nice. Most of the staff is helpful and nice.
Stayed 1 night in Feb 2024
Response from Hilton Front Office Team on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 Excellent

Thelonius

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and comfortable
Stayed 3 nights in Feb 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very nice time with the family it was nice to come together with all my grandchildren and great grand and great nice and great Great Niece in the pool nice and warm oh my so good thank you for making it happen and treating us so good
Stayed 1 night in Feb 2024
Response from Hilton Philadelphia City Avenue on 30 Mar 2024
Thank you for your feedback! We look forward to welcoming you back to our hotel soon. Catherine Stafford Director of Guest Services Hilton Philadelphia City Avenue

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and peaceful.
Stayed 1 night in Jan 2024
Response from Hilton Philadelphia City Avenue on 7 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue

10/10 Excellent

andrea

Travelled with partner
The property was very clean and odorless. I really enjoyed my stay
Stayed 1 night in Jan 2024
Response from Hilton Philadelphia City Avenue on 7 Feb 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found your stay enjoyable and that our team was able to make things more comfortable for you! We look forward to welcoming you back to our hotel in the not-too-distant future.Catherine Stafford Director of Guest ServicesHilton Philadelphia City Avenue