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Reviews of Four Points By Sheraton Philadelphia Airport

3 out of 5
Four Points By Sheraton Philadelphia Airport
4101a Island Ave, Philadelphia, PA

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1004 reviews" "
Rating 8 - Good. 287 out of 1004 reviews" "
Rating 6 - Okay. 140 out of 1004 reviews" "
Rating 4 - Poor. 87 out of 1004 reviews" "
Rating 2 - Terrible. 71 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay prior to Philly flights. Thank you!
Stayed 1 night in May 2024

8/10 Good

Eileen

Travelled with partner
Close to airport feee shuttle
Stayed 1 night in May 2024

10/10 Excellent

Eileen

Liked: Amenities
Desk clerk very attentive and helpful. The restaurant manager very nice
Stayed 1 night in May 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the airport. It was quiet at night.
Stayed 2 nights in May 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Property conditions & facilities
Excellent hotel very quite very clean. I wish breakfast was included in stay like Hampton Inn. Complementary breakfast or free fruits or something.
Stayed 1 night in May 2024

2/10 Terrible

Jennifer

Disliked: Amenities, property conditions & facilities
They did not have a room for us.
Stayed 1 night in May 2024

10/10 Excellent

MICHELE

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

hyuntae

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
noise at room from appliance and out side buiding ..bad smell at corridor and room from old furniture .. bed sheet including comfort and pillow was to old .. room furniture was old .. I won’t book this hotel in the future
Stayed 1 night in May 2024

8/10 Good

Barnak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is convenient to the airport and I-95 as I'm sure you can see on a map. The building has concrete flexicore floors so it's soundproof top to bottom. The inner walls are also soundproof. I didn't like the in-room air handler. When it comes on, it sounds like a bus starting up. It will wake you in the night unless you bring along ear plugs. I'd stay here again but would bring my earplugs.
Stayed 1 night in May 2024

6/10 Okay

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Patti

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
bathtub we reported was constantly running, would not shut off. we were told it would be taken care of while we were at the phillies/giants game. got back 5 hours later, nothing fixed. tub running all night at about gallon a minute. what a waste
Stayed 1 night in May 2024

10/10 Excellent

Valerie

Liked: Staff & service, property conditions & facilities
The room was very nice and comfortable. There was an odd smell in the hallway. The ticket gate did not work when I had to leave to get to the airport. Another guest actually drove over a median to activate the gate on the other side so I and another guest could leave! I was a little late to the airport but still made my flight.
Stayed 2 nights in May 2024

8/10 Good

Logan

Travelled with partner
Liked: Cleanliness
The rooms are clean and the pillows are comfy. We were charged an extra $250 for an incidental fee because we did not have a credit card. It was refunded approx. 5 days after check out. You also have to pay $25 everyday you leave and come back. Not bad for a two night stay. Couldn’t imagine longer.
Stayed 2 nights in Apr 2024

6/10 Okay

Sangeeta

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Danie, Willard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
24/7 airport shuttle is a great amenity this hotel provides. Friendly staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Alisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible as could be expected at the airport hotel!
Stayed 1 night in Apr 2024

4/10 Poor

Cynthia

Stayed 2 nights in Apr 2024

8/10 Good

Merisa

Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and they were very helpful in check in and directions to places. Not a lot of food options around but can easily have something delivered etc. The room was clean and ready early. We will stay again when in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Stayed 1 night in Apr 2024

8/10 Good

Nathan

Stayed 2 nights in Apr 2024

10/10 Excellent

Carlin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in- friendly staff
Stayed 1 night in Apr 2024

4/10 Poor

Ashlyn

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
AC in room blew HOT air out, even when set on lower temperatures. When the AC fan wasn’t turned on, very loud noises coming from unit. So only options were loud noises or 80 degree air coming out. Bathroom floor was covered in black dirt / footprints upon arrival. Overall very displeased
Stayed 2 nights in Apr 2024

4/10 Poor

Stacy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We had issues with the temp in our room (rm 254), we got in, mid-afternoon, and it was set at 70, & reading at 80°. We turned it down to 65, thinking it would need time to cool off, we left for a few hrs, came back to the same 80° room. I went to the front desk because the phone didn't work, she asked what room I was in & she said she would send someone up. I got to the room & about 2 mins later, something kicked off, it must have been the ac, and it started cooling down, few mins later, the guy showed up at our door to look at it, not sure he did anything as it was already cooling down, but he was very nice & let us know he was there till 11, if we had any more issues. We spent the night listening to this thing kick on & off, even till we ended up checking out the next day. It was a loud banging, and it looked like, in the room, that a portion of the wall was removed & a large metal panel was attached to the wall, and every time it kicked off, we heard it constantly bang. I could've gone and asked to be switched to a different room, but it would have been a hassle, and we just needed sleep!
Stayed 1 night in Apr 2024

10/10 Excellent

Raquel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked that I could get a free shuttle to the airport. This was also one, if not the best, airport hotels I’ve ever stayed in! It was very clean, modern, and safe! I highly recommend!
Stayed 1 night in Apr 2024

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was great but the area is not really great and there isnt many food options near the hotel other than fast food or maybe I would call it "slow food"
Stayed 1 night in Apr 2024

10/10 Excellent

Trudie

Liked: Property conditions & facilities
The staff was outstanding
Stayed 1 night in Apr 2024

8/10 Good

CYNTHIA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Even though the restaurant was closed, he came out and made us hamburgers and let us sit in the restaurant being seniors. That was very kind. Front desk just as helpful. What we did not like at all was the toilets being so very low to the ground it was difficult for us seniors to use in the room. However the toilets downstairs near check-in were normal.
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff
Stayed 1 night in Mar 2024

10/10 Excellent

Renzo

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Perfect location when going to a Phillies game!
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick ride to airport. Easy access to highway
Stayed 1 night in Mar 2024

10/10 Excellent

Konstantin, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This would be an excellent choice to stay overnight deserving five star if not for the fact that you need to pay $24 for parking. This should have been clearly advertised.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner was great—- bar tender wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Wendi

Liked: Cleanliness, amenities, property conditions & facilities
Check in was quick and very easy. Love that there’s a microwave on each floor. Heating system could be quieter. Rooms were clean, and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Primarily liked this hotel because it offers airport shuttle!
Stayed 1 night in Feb 2024

6/10 Okay

Kim

Disliked: Cleanliness
I would not stay here long term . Just a day or 2. Can’t speak on the property as a whole but the room needs to be updated / renovated!
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle, access to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry

Stayed 1 night in Mar 2024

6/10 Okay

Alma

Stayed 1 night in Mar 2024

10/10 Excellent

James

Stayed 3 nights in Feb 2024

10/10 Excellent

Wendy, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was flawless and desk help was helpful.
Stayed 1 night in Mar 2024

8/10 Good

Mahmud

Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Brian, Berwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Susanne

Travelled with family
Liked: Amenities
Easy check in. Excellent staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Dereck was excellent. Impeccable customer service!
Stayed 1 night in Feb 2024