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Room paint have been peeling. Shower heads had red blood like stains. Sink and bathtub clogged. Manager was unprofessional. Beyond loud environment till 12 AM when you are trying to sleep and have morning international flight.
Food was terrible. Bought breakfast and the eggs was rotten. I told the staff and they didn’t do anything but to charge me.
The property was nice but my room wasn’t as clean as it should be when I arrived! But they called someone up to clean it and spray it because it had a little smell.
Yalonda
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 26 May 2024
Yalonda...Thank you for being my guest. Please accept my sincere apology for the unpleasant smell you experienced in you room. Thank you for bringing this to my attention. I hope you will consider us again in the future when you travels bring you to Philadelphia.
4/10 Poor
Gwendolyn
24 May 2024
No water upon check in in rooms. 1 poor person at the desk. No access to even bottled water only access to snacks are vending machines. Restaurant was dark and 1 person overwhelmed. Fridge in room not cold even hot. Worst Marriott in a long time
Gwendolyn
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 24 May 2024
Gwendolyn...Thank you for your feedback. I am very sorry to hear of the various concerns regarding your stay and assure you that we will make the changes needed to deliver better during your next stay.
Great place to stay if you need easy and quick access to the airport. It was very quiet especially given proximity to the airport. Airport shuttle was great - took 5 min to get to the terminal
Roman
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 24 May 2024
Roman...Thank you for the wonderful review! I look forward to seeing you again soon.
Friendly staff, clean common areas as well as rooms and quick, free airport transportation.
Felicia
Stayed 1 night in Apr 2024
Response from TW on 22 May 2024
Good Afternoon,Thank you so much for staying with us at the Delta Hotel Philadelphia. We value and appreciate your feedback. We look forward to your returned visit. Have a wonderful day.
Good Afternoon,Thank you so much for staying with us at the Delta Hotel Philadelphia. We value and appreciate your feedback. We look forward to your returned visit. Have a wonderful day.
Response from Carl Brown, General Manager on 14 May 2024
Christel...Thank you for the wonderful review! We look forward to welcoming you back again soon.
8/10 Good
jaleel
13 May 2024
jaleel
Stayed 1 night in Mar 2024
Response from TW on 14 May 2024
Good Day,Thank you so much for staying with us at the Delta Airport Hotel. We appreciate your feedback and look forward to your return. Have a great day.
Good Morning,Thank you for staying with us at the Delta Philadelphia Airport. We appreciate you taking the time to provide your feedback and we value your opinion. We look forward to your next visit. Have a wonderful day.
Staff were patient and friendly. Lounge was clean and spacious. Well supplied.
Susana
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 8 May 2024
Susan...I am happy to hear you enjoyed your stay with us. See you again n soon,
6/10 Okay
Daniel
6 May 2024
Same as last recview
Daniel
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on 8 May 2024
Daniel, Thank you for being my guest. We look forward to seeing you again soon!
6/10 Okay
Daniel
6 May 2024
The hotel was decent. The restaurant was terrible (service wise) we went in around 8pm waited for a table. Once available we waited for first table to be cleaned off…nothing. We then went and sat down at another table the older waitress said she would be over soon they are short then proceeded ignore us never came back over. In the meantime sat other people and served them. We left and used DoorDash. Front desk service great for most part. The only negative was we got a room for three of us the “sofa bed” was extremely small but no other rooms available (busy weekend understandable) but when we asked for blankets sheets and pillow for it we were told that stuff gets locked up until the morning. The room we had was decent but there were shards of glass in the carpet. Everything else was clean though.
Daniel
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on 8 May 2024
Daniel, Thank you for for candid review. We consider your voice and concerns to be very critical to our ability to improve. Your voice has been heard and I will make sure to engage the F&B team and deliver a improved experience.
Response from Carl Brown, General Manager on 6 May 2024
Oksana...I am sorry to hear that things did not go as well as we expected. Please contact me offline s I would like to redeem ourselves in your eyes and make this right.
10/10 Excellent
kerrell
4 May 2024
This hotel was super clean and the staff was great. We had a slight billing hiccup that was taken care of in a super timely manner. I will definitely be back, the bed was so comfortable, bedding super clean and bathrooms clean as well
kerrell
Stayed 1 night in May 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.
6/10 Okay
Linda Wagner
3 May 2024
Linda Wagner
Stayed 1 night in May 2024
Response from Carl Brown, General Manager on 24 May 2024
Linda...Thank you for being my guest. We look forward to your return visit and earning your 5 out of 5 star review.
4/10 Poor
Kun
3 May 2024
long waiting time
Kun
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the extended waiting times you experienced. Please know that we're taking steps to address this issue to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.
10/10 Excellent
Denise, Chagrin Falls
3 May 2024
Denise
Stayed 2 nights in Apr 2024
Response from Carl Brown, General Manager on 24 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.
Response from Carl Brown, General Manager on 8 May 2024
Susan, Thank you for choosing us! We look forward to seeing you again soon.
6/10 Okay
scott
Travelled with family
1 May 2024
Disliked: Property conditions & facilities
Missing faucet cover in bath tub. no hair dryer reading light over bed did not work. windows dirty
scott
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.
6/10 Okay
Alix
30 Apr 2024
Liked: Cleanliness
Alix
Stayed 1 night in Apr 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!
10/10 Excellent
TYLISHA
Business traveller, Travelled with group
29 Apr 2024
Liked: Amenities
Front desk staff very pleasant, rooms are beautifully clean, no disappointments. I would definitely stay here again
TYLISHA
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!
10/10 Excellent
Leona
29 Apr 2024
It was excellent
Leona
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!
10/10 Excellent
Jennifer
29 Apr 2024
Jennifer
Stayed 1 night in Apr 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.
10/10 Excellent
Michael
28 Apr 2024
Michael
Stayed 1 night in Apr 2024
Response from TW on 20 May 2024
Good Morning,Thank you so much for being our guest. We value and appreciate your feedback. We look forward to your return.Have a wonderful day.
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!
The property was clean but the customer service could have been better. The parking situation is poor!
reginald
Stayed 3 nights in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you for sharing your experience with us. However, we sincerely apologize for the inconveniences you experienced during your stay. Please know that we're taking steps to address these issues to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay.
10/10 Excellent
Joshua
25 Apr 2024
Joshua
Stayed 1 night in Apr 2024
Response from Carl Brown, General Manager on 15 May 2024
Joshua../.Thank you for the 5 out of 5 review! I look forward to seeing you again soon.
8/10 Good
Jonathan
24 Apr 2024
Jonathan
Stayed 1 night in Apr 2024
Response from Heather Miller on 4 May 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us at Delta Hotels by Marriott Philadelphia Airport.We look forward to welcoming you back on your next visit to Philadelphia!
Nice property! I love that it’s kind of secluded. The staff was awesome and very helpful. The only complaint that I have is that the towels and wash clothes could use some bleach.
Kindria
Stayed 1 night in Apr 2024
Response from Jfrink on 22 Apr 2024
Thank you for providing feedback about your stay. We will use your comments as a training opportunity to help improve the guest experience.