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Reviews of Chateau Suites

2.5 out of 5
Chateau Suites
2522 W Main St, Norristown, PA

Reviews

6.4
Rating 10 - Excellent. 110 out of 503 reviews" "
Rating 8 - Good. 134 out of 503 reviews" "
Rating 6 - Okay. 79 out of 503 reviews" "
Rating 4 - Poor. 74 out of 503 reviews" "
Rating 2 - Terrible. 106 out of 503 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Coreu

Business traveller
Disliked: Property conditions & facilities
Blood spatter on the wall very dirty. Not a comfortable place to stay
Stayed 1 night in May 2024

10/10 Excellent

Tamia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was very clean and spacious. Friendly and helpful staff
Stayed 2 nights in May 2024

8/10 Good

Christina

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The gentleman that checked me in and subsequently out was very kind.
Stayed 2 nights in May 2024
Response from Juan on 16 May 2024
Thank you for your feedback.

2/10 Terrible

Dione

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in May 2024
Response from Juan on 16 May 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are trashy, property needs lots of work. Rented presidential suite was more like a downgraded traphouse suite.
Stayed 1 night in Apr 2024
Response from Juan on 2 May 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

6/10 Okay

Stephon

Stayed 1 night in Apr 2024
Response from Juan on 16 May 2024
Thank you for your feedback.

10/10 Excellent

CHRIS

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FIRST,I HAD A PROB WITH BOOKING, THE FIRST TI THE LAST STAFF I DELT WITH WAS AWESOME IT JUST MADE ME WANNA STAY HERE AS LONG AS I CAN I THANK THEM I REALLY DO THX
Stayed 1 night in Apr 2024
Response from Juan on 25 Apr 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Chris

Disliked: Staff & service, property conditions & facilities
I won’t stay there again.
Stayed 1 night in Apr 2024
Response from Juan on 15 Apr 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

6/10 Okay

Wayne

Stayed 2 nights in Apr 2024
Response from Juan on 16 May 2024
Thank you for your feedback.

2/10 Terrible

Kari

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not very clean and it looked like a landlord's special paint job inside. Not professional. An event had music blasting well into the evening hours and there was no escape from the sound while in my room. I literally couldn't hear the desk attendant when he showed up due to the music
Stayed 1 night in Jan 2024
Response from Juan on 18 Mar 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

10/10 Excellent

Emmilyne

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a good area with lots of shops near by
Stayed 3 nights in Mar 2024
Response from Juan on 7 Mar 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Lia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Juan on 20 Feb 2024
Thanks for your feedback

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
The room was eh ok. Not alot of hot water. When checking out nobody at desk and no one answers the after hrs number. If going down just for somewhere to stay, then it is not too bad.
Stayed 1 night in Feb 2024
Response from Juan on 20 Feb 2024
Thanks for your feedback ,we apologize for your disappointing experience

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have the room that i reserved over two weeks before and told me that at 5pm the day of check in. That turned out to be a godsend because upon inspection of the property I would not have stayed there anyway. Do not book a room at the Chateau Suites in East Norristown Pennsylvania. You have been warned. Shame on Expedia for lending any credence that this property is any resemblance of a decent place to stay. I have never before given a review of anything in my 70 years. You have been warned.
Stayed 1 night in Feb 2024
Response from Juan on 20 Feb 2024
Thanks for your reviewwe don't understand the review. you never stayed at the property. in addition the room was not ready because you try to do a check in at 1:00pm every check in is at 3:00pm

8/10 Good

Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, everything was great! We loved the jacuzzi only thing was the water temperature would go cold really quick so we couldn’t fill it all the way up. The first few minutes of our stay began a little stressful tho due to an older white man staying a couple rooms next to us that was angry for some reason at someone and we could hear him screaming racial slurs for over 30 minutes, as well as aggressively slamming stuff. Not the properties fault, but it was very loud and disruptive and gross. Made the beginning of our stay a little uncomfortable since my partner isn’t white, it felt a little threatening. Again, not the properties fault whatsoever i just hope in the future if they hear something like this again to address it. Other than that though everything was great.
Response from Juan on 20 Feb 2024
Thanks for your feedback we apologize for the inconvenience with the other guest

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Juan on 15 Apr 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Alex

Stayed 2 nights in Feb 2024
Response from Juan on 15 Apr 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

6/10 Okay

Natalie

Business traveller
Stayed 4 nights in Dec 2023
Response from Juan on 22 Jan 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Montese

Business traveller, Travelled with partner
Bedbugs smh
Stayed 2 nights in Jan 2024
Response from Juan on 13 Jan 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

4/10 Poor

Amber

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was quiet and the staff were very friendly and negotiable but i stayed in two different rooms at this location and neither room had any kind of heat source (no base bored heat) (no multi functional window unit) had to buy a small plug in floor heater from a thrift store in order to endure the stay
Stayed 1 night in Jan 2024
Response from Juan on 10 Jan 2024
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and wonderful service and staff
Stayed 1 night in Dec 2023
Response from Juan on 4 Jan 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Dee

Stayed 1 night in Dec 2023
Response from Juan on 29 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Natalie

Stayed 3 nights in Dec 2023
Response from juan on 27 Dec 2023
. Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Jose

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Juan on 22 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Juan on 20 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

John

Stayed 1 night in Dec 2023
Response from Juan on 20 Dec 2023
Dear Traveler. Thank you for your review

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Juan on 20 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Christina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was difficult to locate and poorly labeled. I had gone to two different doors (one was locked and I was redirected from the second) prior to gaining access to the lobby. Parking was poorly identified which required my moving my car. Check out requires additional time/steps. Toilet didn’t flush properly. Hand towels were dirty. Air vent in bathroom full of dust and debris. Actual vent cover was laying on back of toilet seat. The bedding was near bare and I was freezing most of the night even with the heat vent on. Tap water smelled awful. Poor lighting in room.
Stayed 1 night in Dec 2023
Response from Juan on 20 Dec 2023
Dear Traveler. Thank you for your review. We have a lot of signs in the property. we have parking for 250 cars. we dont have any record of you complaining or asking for a different room

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean basic room
Stayed 1 night in Dec 2023
Response from Juan on 7 Dec 2023
Dear Traveler. Thank you for your review

8/10 Good

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Helpful, friendly staff.
Stayed 1 night in Dec 2023
Response from Juan on 6 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Juan on 6 Dec 2023
Thank you for your review

8/10 Good

Lynn

Stayed 2 nights in Dec 2023
Response from Juan on 6 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Susan

Stayed 1 night in Nov 2023
Response from Juan on 6 Dec 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities
It is obvious that the buildings are older, but they are clean! Oscar, the front end person, could not have been more helpful and nice. The back parking lot is dark which makes it a little scary to walk to your room at night.
Stayed 1 night in Nov 2023
Response from Juan on 18 Nov 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Pat

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was mold on the ceiling of the room. There was only 2 towels. Normally hotels provide 3. The bathroom is pretty new but why would you put wood trim in the shower. That is already starting to rot.
Stayed 2 nights in Nov 2023
Response from Juan on 14 Nov 2023
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Juan on 8 Nov 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Raymonde

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed wasn't comfortable only two pillow ac wasn't working properly
Stayed 1 night in Oct 2023
Response from Juan on 3 Nov 2023
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Juan on 29 Oct 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Yathrib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the property looks like a banquet hall but once you ride around to the lobby it’s very beautiful and quiet. I enjoyed my weekend stay,, the hot tub/ jacuzzi did take a while to fill up but I overall loved it.
Stayed 2 nights in Oct 2023
Response from Juan on 29 Oct 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Dale

Travelled with family
Disliked: Property conditions & facilities
BEDBUGS!! We stayed long enough to get our money refunded. Avoid at all costs.
Stayed 1 night in Oct 2023
Response from Juan on 29 Oct 2023
Dear Traveler. Thank you for your review.We dont have any BEDBUGS we exterminated our rooms every week. sorry for the confusion

2/10 Terrible

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Juan on 9 Oct 2023
Dear Traveler. Thank you for your review

10/10 Excellent

Doris

Stayed 1 night in Oct 2023
Response from Juan on 29 Oct 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Kenneth

Disliked: Staff & service
Cancelled without notice
Booked a room here a month or two in advance. I was near the end of my seven hour drive to the property when I got a phone call that they were cancelling my reservation on me! Room needed some sort of unspecified maintenance and was 'unusable'. No other rooms of any kind were available apparently, so I had to pull over and find another place to stay at the last minute - and about 45 minutes further away. No compensation, nothing. Completely unacceptable!
Stayed 2 nights in Sep 2023
Response from Juan on 27 Sept 2023
Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 1 night in Sep 2023
Response from Juan on 27 Sept 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Convenient location. Friendly staff. A lot of things to do in the area.
Stayed 2 nights in Sep 2023
Response from Juan on 13 Sept 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Mansueto

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Juan on 10 Sept 2023
Thank you for your review

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovations being done on property
Also ask front desk if there is a private party at the Monaco club attached in front. A very festive party went on with techno music until the wee hours of the morning. My wife and I sleep hard so it didn’t bother us. If you’re a light sleeper, better ask first. Also bathroom was rehabbed and it was BEAUTIFUL. Front part of the room was not. Bed was comfortable and clean, coffee maker and micro in room. I would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Juan on 6 Sept 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Aug 2023
Response from Juan on 31 Aug 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Original room smelled and tv didn’t work but they gave me an alternative after I complained
Stayed 1 night in Aug 2023
Response from Juan on 23 Aug 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms are very clean and roomy. Extra pull out sofa is nice. Very quiet.
Stayed 6 nights in Aug 2023
Response from Juan on 17 Aug 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.