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"I stayed at this hotel as I had an early flight from Gatwick Airport. I was only there for a few hours, however the room was clean and had all it was needed. The bed was very comfortable. Just take into account that there isn't much to do around the hotel as it's on a high speed street, however they had a restaurant on site. The airport shuttle (HB1) stops at the hotel every 30 minutes and was punctual, it made my life so much easier! It took 25-30 minutes to get from the hotel to the North Terminal. Great options if you need a place to stay around Gatwick airport."

"Had standard room and facilities as described, clean, couple of minor issues with condition of bathroom, but everything working. Staff welcoming and helpful, food at breakfast and dinner good. Outside of hotel needs refresh, but has nice postion by waterside."

"Was only there for about 12 hours but nice staff, clean room "

"Rooms were very clean and staff very helpful! "

"I stayed at this hotel many times over the course of a month while working in the area, and it quickly became a comfortable “home away from home”. Each visit was consistently positive and stress-free. The hotel itself is clean, comfortable, and well maintained. My room was always tidy on arrival, with everything I needed for a straightforward stay. After long working days, it was a calm and reliable place to return to. The food was also very good—consistently tasty and well prepared. I can’t comment on breakfast as I never had it, so I can’t fairly review that part. What really stood out, though, was the staff. Every interaction over the month was friendly, welcoming, and genuinely relaxed. They always made time to help and made the experience feel personal rather than routine. One moment that stuck with me was when I reported a faulty hair dryer. Instead of simply replacing it, the staff member joked and asked if I actually needed one, given that I’ve got very little hair. It was light-hearted and good-natured, and it really reflected the team’s easy-going personality. Overall, the consistency of service made a big difference during a busy work period. I always felt looked after without being over-fussed, and that balance was perfect for me. I’d happily stay here again when working in the area. A comfortable, reliable hotel with genuinely friendly staff who make the stay memorable."

"Shops very close, clean room although very dated"

"baty tub is awesome. Just make sure you get a room with transparent windows"

"Bit better communication between reception and bar staff, wanted a bucket of ice reception told me to go to the bar and the bar staff said I could only have it if I brought a bottle of Prosecco. "

"Welcoming staff, room of a high standard and spa facilities very good. Excellent value stay, this was my second visit and I will come again. "