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Reviews of Quality Inn Petaluma - Sonoma

2.5 out of 5
Quality Inn Petaluma - Sonoma
5100 Montero Way, Petaluma, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1002 reviews" "
Rating 8 - Good. 301 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Randi

Business traveller
Liked: Cleanliness, property conditions & facilities
Overpriced for what it was, but ok.
Stayed 1 night in Apr 2024
Response from Joseph on 29 May 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Bernave

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by and easy to get around places.
Stayed 2 nights in May 2024
Response from Joseph on 28 May 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is polite and professional, the rooms are very clean, and nice breakfast.
Stayed 1 night in May 2024
Response from Joseph on 28 May 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joseph on 21 May 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

JOHN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No parking spaces to park at 10:00pm! You spend $250 on a room and you have to park on the street????
Stayed 1 night in May 2024
Response from jim on 19 May 2024
Thank you for staying with us!I am so sorry about the lack of parking.This was a very busy weekend.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete breakfast is always a welcome amenity. Kitchenette was helpful. A bit of traffic noise in building 7 closest to freeway. Would stay here again.
Stayed 2 nights in May 2024
Response from Joseph on 7 May 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Toby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient at checking in and the product matches the price.
Stayed 1 night in May 2024
Response from Joseph on 7 May 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Grant

Stayed 1 night in May 2024
Response from Joseph on 28 May 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here definitely a great and affordable place. Comfortable and safe with bice staff and amenities.
Stayed 2 nights in Apr 2024
Response from Quality Inn Petaluma - Sonoma on 3 May 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

4/10 Poor

Bhaskar

The motel worth only $80 per day considering the area's other motels rate. It's right on highway and noisy
Stayed 1 night in Apr 2024
Response from Jim on 2 May 2024
Thank you for staying with us. We are sorry you did not enjoy your stay. We hope you would try us again.

2/10 Terrible

Christopher

Business traveller, Travelled with partner
Parking lot parties, people knocking on doors in the middle of the night
Stayed 1 night in Apr 2024
Response from Jim on 30 Apr 2024
Dear Christopher,On behalf of our hotel I apologize for the Parties and knocking on the doors. We encourage our guest to call the front desk with ANY problems as we do not tolerate this behavior. We did in fact get other guest call us about the parties and our Night Auditor did go down and tell them to disburse. Please give us another chance as this was an isolated incident.Thank you

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe, good parking, great breakfast. Clean and staff was customer service driven.
Stayed 1 night in Apr 2024
Response from jim on 29 Apr 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Sue

Clean. Doesn’t smell like chemicals…makes me happy!
Stayed 1 night in Apr 2024
Response from jim on 29 Apr 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for work out ofntown and will stay again. Nice staff. Comfortable bed. Nice amenities and affordable for a travel nurse like me. Lots of things nearby.
Stayed 3 nights in Apr 2024
Response from Jim on 25 Apr 2024
Thank you for staying with us!We love our Travel Nurses.We hope to see you again

6/10 Okay

Michael Kent, Sendai

Business traveller
Liked: Staff & service
Ok if you just need a place to sleep for the night. Seems to be very popular with work crews so pool side looks like an outdoor bar a night. The area seems a bit unsafe, I wouldn't want to walk around too late at night.
Stayed 2 nights in Apr 2024
Response from Joseph on 24 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jim on 29 Apr 2024
Thank you for staying with us! We hope to see you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff, easy check in. Well thought out and comfortable room with everything I need.
Stayed 1 night in Apr 2024
Response from Joseph on 23 Apr 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds and room. Excellent breakfast!
Stayed 1 night in Apr 2024
Response from Joseph on 23 Apr 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Beatriz

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk desk check-in was easy and the clerk at the front desk. I believe his name is Donnie was very friendly, courteous, respectful made it an easy check-in very fast and speedy. Thank you, Donnie.
Stayed 1 night in Mar 2024
Response from Jim on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been here several times and have always had an enjoyable stay. The breakfast in the morning is always hot and ready to go on time! The staff is very super nice and polite. The grounds look great. I really like this property. Thank you for my enjoyable stay!
Stayed 5 nights in Mar 2024
Response from Jim on 1 Apr 2024
Thank you for staying with us!

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was super helpful and professional Close to several breweries we visited. Quiet and good breakfast
Stayed 2 nights in Mar 2024
Response from jim on 24 Mar 2024
Thank you for staying with us

8/10 Good

Paige

Liked: Staff & service, amenities
The location is convenient, we have stayed here many years before. The property could use some maintenance, but the outside was clean and well-kept.
Stayed 2 nights in Mar 2024
Response from jim on 24 Mar 2024
Thank you for staying with us!

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from jim on 11 Apr 2024
Thank you for staying with us!

8/10 Good

Corina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in & out by friendly staff. Quiet & very clean. Complimentary breakfast is average. Overall an excellent stay.
Stayed 1 night in Mar 2024
Response from Jim on 17 Mar 2024
Thank you for staying with us!We hope to see you again!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet.
Stayed 2 nights in Mar 2024
Response from Joseph on 12 Mar 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Sheryl

Stayed 1 night in Feb 2024
Response from Joseph on 22 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

GADI

Stayed 1 night in Feb 2024
Response from Joseph on 5 Mar 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and check in was super fast
Stayed 1 night in Feb 2024
Response from Joseph on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service
Staff is always friendly and goes above and beyond to assist our request. We will definitely be back.
Stayed 1 night in Feb 2024
Response from Joseph on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Jim on 18 Feb 2024
Thank you for staying with us!We hope you will stay with us again

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept property
Stayed 1 night in Feb 2024
Response from Joseph on 13 Feb 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room very quiet and breakfast was good
Stayed 1 night in Feb 2024
Response from Joseph on 13 Feb 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Alondra

Travelled with partner
Amazing i definitely recommend
Stayed 1 night in Jan 2024
Response from Joseph on 30 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Bbbbbbb
Stayed 1 night in Jan 2024
Response from Joseph on 30 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Jose v

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Joseph on 25 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 Terrible

Andrew

Stayed 1 night in Dec 2023
Response from Joseph on 16 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Britton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There is mold in the shower
Stayed 2 nights in Dec 2023
Response from Joseph on 9 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Raymundo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable!
This is my favorite place along the highway in Sonoma county. It's clean, comfortable, and priced right. Plus their staff are excellent. I always look forward to my stay.
Stayed 1 night in Dec 2023
Response from Joseph on 31 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on 9 Jan 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Janette

Liked: Cleanliness, amenities
The front desk person was unfriendly.
Stayed 1 night in Dec 2023
Response from Joseph on 26 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2023
Response from Joseph on 16 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful and attentive when emailed. The comp breakfast was a nice finish.
Stayed 1 night in Dec 2023
Response from Joseph on 26 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 Terrible

Luis

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I got charged double on my stay. I only stayed one night and it shows an extra night. I will be disputing with my bank and Quality Inn.
Stayed 1 night in Dec 2023
Response from Julie Front Desk on 24 Dec 2023
A deposit is authorized on your stay for 100.00 but when you check out it gets released back to your financial institution. You should see this as a pending charge until your bank releases it back in 3-5 business days. Thank you for staying with us. Quality Inn Petaluma

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joseph on 26 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 Okay

Irvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joseph on 21 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joseph on 19 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy park, clean room. This place is fabulous!
Stayed 1 night in Dec 2023
Response from Joseph on 12 Dec 2023
Thank you for staying with us! We appreciate your feedback. We hope to see you again!