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"The hotel is an old one that needs some maintenance and updating. Rooms are small and as others have mentioned one can hear complete conversations of your neighbors. On the plus side, the staff were friendly, and helpful, the food was great and it is located within walking distance to the Summit and Main Range trek. It is the only hotel open in the summer season in Charlotte Pass. All in all I would stay again. "

"Beautiful and relaxing bush setting. "

"Beautiful room, well equiped, faultlessly clean and lovely staff "

"Good easy location. Helpful staff on reception & great shuttle service. Rooms are very basic, small & the carpet needs updating. Bedding was good. We stayed for two nights towards the end of the season & food services on site were never open during the lunchtime hours listed - only option was to go to Perisher for food. Breakfast included is ok. Dinner is expensive and not very good. It was ok but would stay elsewhere. "

"Michael was very friendly and informative. Breakfast was delicious and the highlight of the day! We had great experiences stay in the snowy. Thank you Michael. "

"Tv,s in whole complex were all not working due to antenna out for some weeks. Broken toilet seat. Broken door on ensuite. Terrible pillows. Rattling external door outside room which had to be jammed shut until finally fixed late in week due to being a fire exit. Overwhelming musty smell in reception and main hall which permeated into rooms. Reception only manned when large groups checking in. Staff friendly but seem to be their for good time only. Poor breakfast choices that improved when school groups came in. Only on one occasion was juice available. Coffee machine broken. Continually had to ask for plates cups utensils. Overall very run down hotel in need of maintenance and people who care. Shame because stayed here 10 years ago and was so much better with great evening meals and a true breakfast offering, staff who cared and better maintenance. "

"breakfast was ok "