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"I’ll start by saying it may just be our North American standard of a 5 star to be impeccable in all areas but this hotel was not that. The staff were 5 star amazing and accommodating and helpful but otherwise this hotel would fall in a 3 star rating. Our first apartment was disappointing in that the shower had a spraying leak, the tub wouldn’t plug to bath our son, the toilet had a crack/leak, the safe didn’t work, the espresso machine didn’t work, the laundry did not work, you could not shower at night if the apartment above had just showered (we waited 2 hours and still no hot water for our baby), and lastly the ants were everywhere.. we found them in our sons crib. The staff were very helpful and fixed what they could but ultimately they couldn’t fix it all and told us they would move us in 24 hours which then did &we really appreciated it. Our next apartment was significantly better but the tub water came out brown so we had to shower our son, and the drain had to be fixed, we did not have a safe in the room but they did bring one, our kitchen had different items/no pans to make stove top but by this point we felt we had asked for too much and the staff was trying their best! The furniture was extremely worn and had stains which is fine but just not something you would expect for 5 stars. The amenities were good but again worn out. The deck around the spa pool was falling apart &the steam room was out of order. More of a maintenanceissue than anything. Great location"

"Fantastic hotel, amazing pools… sauna/ steam room. Gym closed but due to be reopened this week. Spotless throughout, and just a fantastic break. Breakfast was fresh and plentiful, something for everyone. Sangria at the bar hit the spot ;) Downloaded Bolt to get to and from the old and new town."

"Room was clean, choice at breakfast was good and view from room & location in portimao was all great. The hotel itself was just a little dated and some things maybe not 5* more of a 4. You couldn’t get an iron until 4pm +. You had to put a sign outside your door for rooms to be cleaned but this wasn’t on our info pack when checking in so took us 2 days to figure out. Maybe a little more information on the info pack would be useful! "

"Our accommodations were amazing....beautiful and spotless. Lovely area and we look forward to booking again, for a longer stay!"

"Great hotel, staff are amazing. Everything is super clean and the service is great. Ideal location between albufeira and villamoura. Would deffo come back! Restaurant in the hotel is amazing as well."

"Fabulous, wonderful location, staff were amazing!"

"We loved this place! Very professional and helpful staff; clean room and great view; wonderful buffet breakfast with many tasty options; pool was lovely (but cold). Many beautiful walking paths nearby and nice walk into old town. Felt safe in the area. Spectacular experience!!"

"Honestly, the only thing I would change is I wish the gym was open for longer than 7am-7pm. Other than that, I don’t have anything but wonderful things to say. This is a proper 5 star hotel"

"Great - location, breakfast, room, patio, pool, bar. Loved it all!"