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Reviews of Comfort Suites Peoria I-74

2.5 out of 5
Comfort Suites Peoria I-74
1812 W War Memorial Dr, Peoria, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 380 out of 930 reviews" "
Rating 8 - Good. 311 out of 930 reviews" "
Rating 6 - Okay. 143 out of 930 reviews" "
Rating 4 - Poor. 57 out of 930 reviews" "
Rating 2 - Terrible. 39 out of 930 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Debra

Travelled with family, Travelled with group
Liked: Amenities
The room was nice and big. Disappointed that pool was closed on a weekend so they could paint.
Stayed 2 nights in Apr 2024

4/10 Poor

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
I will not stay here again. Called before booking to make sure the pool was open. Yes. Well after checking in the sign on the pool said closed. We asked a guy if it was open and he said yes wait just a minute. After waiting 30 min and him never coming back the lady at the desk said it’s closed. When checking in there was a baby behind the counter screaming the entire time of check in. When I asked for a refund because the only reason we booked here was for the pool we were told there was nothing they could do. If we had known the pool was closed we would have stayed next door for half the price.
Stayed 1 night in Apr 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Peoria to look at a local college. We have never been to Illinois before. We weren't looking for anything fancy. This hotel is clean and quiet. I thought or room was nice. It is a2 story faculty and the elevator is out awaiting replacement. This want a problem but I know it could be for some. The room was nice and quiet. The breakfast was good. There were scrambled eggs, sausage, cereal, juice and coffee. It wasn't anything spectacular but it was free with our stay. I thought our stay was good and exactly what we were looking for.
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Dear Karen,Thank you for choosing to stay with us during your visit to Peoria! We're thrilled to hear that you found our hotel clean, quiet, and suitable for your needs. We apologize for any inconvenience caused by the out-of-service elevator, and we appreciate your understanding. It's wonderful to know that you enjoyed our complimentary breakfast offerings and that your overall stay met your expectations. We hope to have the pleasure of welcoming you back in the future!Kind Regards,Brittney Stallworth

8/10 Good

Jeff, Dixon

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean .A little dust on the window sill. Breakfast pretty good.Coffee was terrible out of the machine.Clean or replace it please.All in all a good stay.PS: Parking lot could use some TLC.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Jeff,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room clean and enjoyed our breakfast offerings. Your comment about the coffee machine is duly noted, and we'll address it promptly to ensure a better experience for our guests in the future. Additionally, we'll certainly look into improving the condition of our parking lot. We appreciate your constructive criticism, and we hope to welcome you back for an even more enjoyable stay next time!Kind Regards,Brittney Stallworth

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenient location and easy parking. The breakfast was very good. The room condition could have been better because there were some tiles missing in the bathroom and you could see some repair patches on the walls. The bed was comfortable and we had a good night's rest.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Bruce,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and appreciated the ease of parking, as well as enjoyed our breakfast offerings.We apologize for any inconvenience caused by the condition of the room. Rest assured, we will address the issues you mentioned regarding the missing tiles in the bathroom and repair patches on the walls to ensure a more comfortable stay for our guests in the future.It's wonderful to know that you found the bed comfortable and had a good night's rest. We hope to have the opportunity to welcome you back for an even better experience on your next visit. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Kind Regards,Brittney StallworthGeneral Manager

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very run down overall. Curtains offered no privacy and there were families going out to their cars all night to get stuff walking by and slamming doors. Very hard to get some rest. Complimentary breakfast was pretty crummy too.
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Dear David,We sincerely apologize for the inconvenience you experienced during your stay. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations. Your comments regarding the condition of our facilities and the disturbances caused by other guests are concerning, and we will address these issues promptly to improve the overall experience for our guests. Additionally, we will review our complimentary breakfast offerings to ensure they meet our guests' expectations. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Kind Regards,Brittney StallworthGeneral Manager

2/10 Terrible

JENNIFER

Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Jennifer,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

6/10 Okay

Patrina

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Patrina,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

2/10 Terrible

Horacio

Stayed 3 nights in Feb 2024
Response from GM on 11 Apr 2024
Dear Horacio,Thank you for taking the time to rate our property. We apologize for not meeting your expectations, and hope you will give us the ability to exceed them with a proper stay on your next visit to Peoria. Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Served it’s purpose
Area around the hotel was very sketchy. Room was comfortable but can see it’s getting run down. Elevator was broken.Love Comfort Suites but this was not the usual quality I expect from them. It served it’s purpose as a place to crash for the night.
Stayed 1 night in Feb 2024
Response from GM on 7 Mar 2024
Thank you for taking the time to review our hotel. We appreciate your feedback regarding your stay. We are sorry the elevator was down during your visit, we are having it replaced. Thank you again for your review, we hope you travel safely. Kind Regards,Brittney Stallworth

10/10 Excellent

JVesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and takes care of business when it comes to the very rude customers with children running around, being loud and obnoxious.
Stayed 2 nights in Feb 2024
Response from GM on 7 Mar 2024
Dear JVesha,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be super friendly and attentive to addressing any disruptive behavior from other guests. Maintaining a peaceful and enjoyable environment for all our guests is a top priority for us, and we appreciate your recognition of our efforts in handling such situations. We hope to welcome you back for another pleasant stay in the future!Kind Regards,Brittney Stallworth

10/10 Excellent

Carol M., Waunakee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 7 Mar 2024
Dear Carol,Thank you for taking the time to review our hotel. We appreciate your time. Please travel safely.Kind Regards,Brittney Stallworth

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice,clean. Staff very professional.
Stayed 2 nights in Feb 2024
Response from GM on 7 Mar 2024
Dear Laura,Thank you for taking the time to review our hotel. We appreciate your feedback. I will share you remarks with the staff, as they will serve for encouragement. We hope you will allow us the ability to serve your lodging needs on your net trip to Peoria. We would love to welcome you back.Kind Regards,Brittney Stallworth

2/10 Terrible

Kenyele

Stayed 3 nights in Feb 2024
Response from GM on 27 Mar 2024
Dear Kenyele,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The elevator is not working. Strong smell in hallway, like a skunk. Ice on sidewalk made it treacherous to enter back of building and under canopy. Room was very nice! Staff was very friendly and accommodating!
Stayed 1 night in Feb 2024
Response from GM on 7 Mar 2024
Dear Robert.Thank you for taking the time to review our hotel. We appreciate your feedback. We apologize for the elevator. We are having it replaced. Thank you again, and please travel safely.Kind Regards,Brittney Stallworth

8/10 Good

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel for a good price. Sheets and rooms were clean. Pool was nice and warm although definitely in need of some repair (tiles were missing on bottom) and seemed a little in need of a clean. Nice hot breakfast. It should be noted this hotel does NOT have an EV Charger... it has an EV Charger capable PLUG (outlet). We went to this location specifically because it mentioned EV Charging and I even called to confirm and they said they "had EV Charging". This obviously means different things to different people. Make sure to bring your own or be ready to drive to Bloomingdale for a fast charger because Peoria doesn't have any Level 3s.
Stayed 1 night in Feb 2024
Response from GM on 7 Mar 2024
Dear Katelyn,Thank you for reviewing our hotel. We appreciate all of the feedback you have given. We apologize for the error in communication. We do have a plug for EV charging. We do not have cables for the EVs. Unfortunately, no one on the staff drives an EV so they may not have understood exactly what you were asking. We hope you will consider letting us house you and redeem our error on your next trip to Peoria. We would love to welcome you back.Kind Regards,Brittney Stallworth

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Unfortunately the elevator was out of commission.
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Michael.Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay and found our room accommodations to be beautiful.We sincerely apologize for any inconvenience caused by the out-of-commission elevator during your visit. Please know that guest satisfaction is our top priority, and we strive to ensure that all facilities are in optimal working condition at all times. Rest assured, we have promptly addressed the issue with our maintenance team to ensure it is rectified as soon as possible.We appreciate your understanding and patience in this matter. Should your travels bring you back to our area, we would love the opportunity to welcome you again and provide you with the exceptional experience you deserve.Warm regards,Brittney Stallworth

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 6 Feb 2024
Dear John,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom door would not close all the way. The USB charging ports near bed did not work. It was clean but some work is needed.
Stayed 1 night in Jan 2024
Response from GM on 6 Feb 2024
Dear Guest,Thank you for taking the time to review our hotel. We appreciate your feedback regarding the bathroom door, and have had our maintenance crew fix that for future guests. We had them trouble shoot the USB ports and outlets near the bed and found them to be functioning as normal. Thank you again for your review. Please, travel safely.Kind Regards,Brittney Stallworth

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from GM on 27 Mar 2024
Dear Jennifer,Thank you for taking the time to rate our hotel. We appreciate your feedback.Kind Regards,Brittney Stallworth

10/10 Excellent

Debbra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. The room is very comfortable, clean and pleasant. My only issue is the parking lot, which is a complete skating rink. The weather isn’t good, but most streets are clear and safe. There does not appear to have been any effort to salt the parking lot, making it extremely unsafe. But otherwise, I would definitely stay here again!
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Dear Debbra,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our hotel to be very nice, with comfortable and clean rooms. Your positive comments mean a lot to us, and we appreciate your kind words.We sincerely apologize for any inconvenience caused by the condition of the parking lot. We understand that safety is of the utmost importance, and we want to assure you that we take your feedback seriously. Since your stay, our plowers have been dispatched to salt the parking lot to ensure a safer environment for our guests.We appreciate your understanding and hope that this experience does not deter you from choosing to stay with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back.Best regards,Brittney Stallworth

8/10 Good

Callie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Dear Callie,Thank you for rating our hotel. We appreciate your feedback. Please travel safely. We would love to welcome you back on your next trip to Peoria.Kind Regards,Brittney Stallworth

4/10 Poor

Josh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 12 Jan 2024
Dear Josh,Thank you for taking the time to rate our property. We appreciate your feedback.Kind Regards,Brittney StallworthGeneral Manager

4/10 Poor

Erica

Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Dear Erica,Thank you for rating our hotel. Please travel safely in the future. Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Dear Carol,Thank you for rating our hotel. Please travel safely in the future. Kind Regards,Brittney StallworthGeneral Manager

4/10 Poor

Jacob

Stayed 2 nights in Dec 2023
Response from GM on 24 Jan 2024
Dear Jacob,Thank you for rating our hotel. We appreciate your feedback. Please travel safely.Kind Regards,Brittney Stallworth

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 8 Jan 2024
Dear Debbie,Thank you for rating our hotel. Please travel safely in the future. Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
My go to in Peoria
This is my go to when I stay in Peoria. Its a little dated and wear and tear is apparent but its clean has a pool and good wifi.
Stayed 2 nights in Dec 2023
Response from GM on 26 Dec 2023
Dear Jennie,Thank you for your loyalty and for choosing our hotel as your go-to when staying in Peoria. We appreciate your feedback and are pleased to hear that you find our establishment clean and that our amenities, such as the pool and Wi-Fi, meet your expectations.We understand your observation about the property showing signs of wear and tear, and we want to assure you that we take this feedback seriously. We are committed to continuously improving our facilities and ensuring that they meet the highest standards of comfort for our valued guests.Your input is valuable to us, and we will use your comments to address any areas that may need attention. We hope to have the opportunity to welcome you back again and provide you with an even more enjoyable stay in the future.Thank you for your continued trust in our hotel.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Dear Tiffany,Thank you for taking the time to leave a perfect 10/10 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay.If you have any specific feedback or suggestions on what made your stay outstanding, we would love to hear more. Your insights can help us continue to improve and provide the best possible experience for our guests.We look forward to welcoming you back in the future and appreciate your choice to stay with us.Warm regards,Brittney StallworthGeneral Manager

8/10 Good

Lynn

Business traveller
Rooms very spacious
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Dear Lynn,Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We truly appreciate your decision to stay at our hotel and are delighted to hear that you had a positive experience overall.It's wonderful to see that you rated us 4 out of 5, and we would love to know more about your stay. If there are specific aspects or areas where we exceeded your expectations, or if there are areas where you think we could improve, your insights would be invaluable for us.Our team is committed to providing the best possible service, and your feedback plays a crucial role in helping us enhance the guest experience. We value your input, and we'll use it to make any necessary adjustments to ensure that future guests have an even better stay.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
Dear Nicole,Thank you for taking the time to rate your experience with us a perfect 10/10! We are thrilled to hear that you had such a positive stay. Your satisfaction is our utmost priority, and we appreciate your acknowledgment of our efforts.If there are specific aspects of your stay that stood out and you would like to share, or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We look forward to welcoming you back for another fantastic stay in the future. Your feedback means the world to us!Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 13 Dec 2023
Dear Timothy,I'm glad to hear that you rated the hotel a perfect 10/10! It seems like you had a positive experience during your stay. If you'd like to share more details about what specifically made your stay enjoyable or any standout features of the hotel, that would be helpful for other potential guests considering a stay there. Whether it's the service, amenities, cleanliness, or any other aspects that stood out to you, your insights can provide valuable information for future travelers. If you have any specific questions or if there's anything else you'd like to know or discuss about the hotel, feel free to let me know!Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed a night to be safe for returning Home after a late flight. Very helpful night clerk. Stayed on the phone guiding us to Hotel from Airport. Very Helpful and Caring. Thanks Much Cheri
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Cheri,Thank you so much for taking the time to share your experience at our hotel. We are delighted to hear that our night clerk could assist you and make your stay enjoyable. It's our priority to provide a safe and welcoming environment, especially for guests returning home after late flights.We're thrilled that the guidance provided over the phone was helpful, and we appreciate your kind words about the level of care you received. Our team is dedicated to ensuring that every guest has a positive and memorable experience.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and thanks again for choosing our hotel.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Courteous and friendly staff. Clean and a really good breakfast
Stayed 3 nights in Nov 2023
Response from GM on 6 Dec 2023
Dear Mark,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our staff courteous and friendly. Providing excellent service is one of our top priorities, and we're thrilled to know that it contributed positively to your stay.Maintaining a clean and welcoming environment is essential for us, and we appreciate you acknowledging the cleanliness of our facilities. It's heartening to know that you felt comfortable during your time with us.We also take pride in offering a delicious breakfast to our guests, and we're pleased to hear that it added to the overall enjoyment of your stay. Your feedback motivates us to continue providing exceptional service and experiences for our guests.Should your travels bring you back to Peoria, we would be honored to host you again. Thank you for choosing Comfort Suites I-74 for your stay, and we look forward to welcoming you back in the future.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from GM on 6 Dec 2023
Dear Lisa,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

David

Stayed 1 night in Nov 2023
Response from GM on 18 Dec 2023
Dear David,Dear [Guest's Name],Thank you for taking the time to share your feedback with us. We truly appreciate your decision to stay at our hotel and are delighted to hear that you had a positive experience overall.It's wonderful to see that you rated us 4 out of 5, and we would love to know more about your stay. If there are specific aspects or areas where we exceeded your expectations, or if there are areas where you think we could improve, your insights would be invaluable for us.Our team is committed to providing the best possible service, and your feedback plays a crucial role in helping us enhance the guest experience. We value your input, and we'll use it to make any necessary adjustments to ensure that future guests have an even better stay.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly.Warm regards,Brittney StallworthGeneral Manager

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine.
Stayed 1 night in Nov 2023
Response from GM on 6 Dec 2023
Dear Ann,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe, quiet, & accessible to stores! Thank you!!!
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Dawn,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you felt safe and enjoyed the quiet atmosphere during your stay. Knowing that you found our location accessible to stores adds to our joy.Our team is dedicated to providing a comfortable and secure environment for our guests, and it's wonderful to see that reflected in your feedback. If there's anything specific that contributed to your positive experience or any additional comments you'd like to share, we'd love to hear more.We appreciate your kind words and the time you took to let us know about your stay. We look forward to the opportunity to welcome you back in the future!Best regards,Brittney Stallworth

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear John,Thank you so much for taking the time to leave us a perfect 10/10 rating! We are thrilled to hear that you had such a positive experience during your stay. Our team works hard to ensure that our guests have a comfortable and enjoyable time, and it's truly rewarding to see that reflected in your feedback.If there are specific aspects of your stay that stood out or any suggestions you have for us to make your next visit even better, please feel free to share. Your insights are valuable to us as we continuously strive to provide the best possible service.We hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next stay even more exceptional, please don't hesitate to let us know.Warm regards,Brittney Stallworth

6/10 Okay

Laurita

Stayed 1 night in Nov 2023
Response from GM on 6 Dec 2023
Dear Laurita,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

Nicole

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Checked in late night staff very friendly.
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Dear Nicole,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a positive check-in experience and found our late-night staff to be friendly. Providing excellent service, especially during late-night arrivals, is a priority for us, and we're pleased to know that our team made a positive impression.If there's anything specific that stood out to you or any additional feedback you'd like to share about your stay, please feel free to let us know. We appreciate your feedback as it helps us continually improve and enhance the guest experience.We hope you had a comfortable and enjoyable stay with us, and we look forward to welcoming you back in the future.Best regards,Brittney Stallworth

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from GM on 10 Nov 2023
Thank you for taking the time to rate our hotel. We appreciate your feedback regarding your stay. We hope you will allow us the chance to provide you with another superior experience, on your next trip to Peoria! We would love to welcome you back.,Kind Regards,Brittney Stallworth

8/10 Good

Sarah

Stayed 1 night in Oct 2023
Response from GM on 6 Dec 2023
Dear Sarah,Thank you for taking the time to review our hotel. We appreciate all feedback regarding our hotel. We hope you will travel safely in the future.Kind Regards,Brittney StallworthGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 3 nights in Oct 2023
Response from GM on 10 Nov 2023
Thank you for taking the time to rate our hotel. We appreciate your feedback regarding your stay. We love that you thought our hotel was quiet. It is a great place to rest. We hope you will allow us the chance to provide you with another superior experience, on your next trip to Peoria! We would love to welcome you back.,Kind Regards,Brittney Stallworth

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Dear Patrick,Thank you for taking the time to rate our hotel. We appreciate your feedback. Please travel safely.Kind Regards,Brittney StallworthGeneral Manager

6/10 Okay

Meaghan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building, room, and furnishings were not new but very clean. Beds were comfortable. The bad part is there was a strong marijuana smell in several parts of the hotel. The first was right at the front desk and nearby bathroom. Others were in parts of the long hallway to our room. The smell is bad and gives a very seedy feel to the hotel, just like cigarette smoke would.
Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Dear Meaghan,Thank you for sharing your feedback about your recent hotel stay. We appreciate your comments and take them seriously. It's great to hear that you found the building, room, and furnishings to be clean and that the beds were comfortable. Cleanliness and comfort are essential aspects of a good hotel experience.However, we apologize for the issue you encountered with the strong marijuana smell in various parts of the hotel. We understand how this can negatively impact your overall impression of the establishment. We will certainly address this concern with our staff to ensure that our guests have a more pleasant and odor-free experience.We take guest feedback seriously and continually strive to improve our services. Your comments will help us in our efforts to provide a better and more enjoyable stay for all our guests in the future. If you decide to stay with us again, please feel free to reach out to our staff if you encounter any issues during your stay, so we can address them promptly. We appreciate your business and hope to have the opportunity to serve you better in the future.Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Dear Joseph,Thank you for taking the time to rate our hotel. We appreciate your feedback. Please travel safely.Kind Regards,Brittney StallworthGeneral Manager

8/10 Good

Sangeeta

Liked: Cleanliness, staff & service
Room was excellent.
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear Sangeeta,Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with your room during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another outstanding visit in the future. Thank you for choosing to stay with us.Kind Regards,Brittney Stallworth

8/10 Good

Augusta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr's appt trip
Bed was very comfortable, room was clean, but could have been a better breakfast. Good for my dr appt but when I need a driver for dr appt need a 2 bed handicap room and they don't have these.
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear Augusta,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the bed comfortable and the room clean. However, we apologize that the breakfast did not fully meet your expectations.We appreciate your comments about the availability of a 2-bed handicap room for medical appointments. It's important for us to understand the needs of our guests, and we'll certainly take your feedback into consideration for future improvements.We're glad to have been of service for your doctor's appointment and hope that your overall stay was convenient. If you have any specific requests or requirements for future visits, please feel free to contact us in advance, and we will do our best to accommodate your needs. Thank you for choosing to stay with us.Kind Regards,Brittney Stallworth