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Reviews of Casa Grande Inn

3 out of 5
Casa Grande Inn
1070 Lakeshore Drive W., Unit #201, Penticton, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 299 reviews" "
Rating 8 - Good. 120 out of 299 reviews" "
Rating 6 - Okay. 27 out of 299 reviews" "
Rating 4 - Poor. 12 out of 299 reviews" "
Rating 2 - Terrible. 5 out of 299 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is immaculate. Had a very nice stay. Will stay here again when in Penticton. Staff was great and super accommodating.
Stayed 3 nights in Jan 2024

10/10 Excellent

Riley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot !
Was a great spot, very thankfull.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 3 nights in Oct 2023

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay and awesome location
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Thanks for staying with us Gordon, we hope to see you back again soon.

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Thank you for the 5* review Pavel. We hope to see you back again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, mattress is too soft snd the small fridge did not have a freezer to hold ice. Other than that, the unit met our expectations and the location and parking were great
Stayed 2 nights in Jul 2023
Response from Manager on 20 Jul 2023
Hello Pamela and thank you for your response. We have ice in the central shared common area for our guests to use. Happy to hear that you enjoyed your stay and we hope to see you back again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on 8 Jul 2023
Thank you for the great review Jessica!

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 6 Jul 2023
Thanks for staying with us.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A beautiful property close to everything in town. Very comfortable room - loved the balcony looking outside to the city Rose Garden and the lake.
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Thank you for the great review Kathleen and we hope to see you again soon!

8/10 Good

John

Stayed 3 nights in Feb 2023

8/10 Good

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
It was good! There was no water bottles in the room like it was posted
Stayed 1 night in Jan 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ambiance.
Stayed 1 night in Oct 2022

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa grande
The place was nice, however the walls were pretty thin and you could hear other people arriving and leaving. The tv wouldnt work for us and the bathtub drained slowly. However the bed was comfy and it was very clean and neat.
Stayed 1 night in Oct 2022

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities, room comfort
The location is near the lake and literally over a main road, making it very noisy until midnight (in October).
Stayed 1 night in Oct 2022

8/10 Good

COLLEEN

Stayed 2 nights in Sep 2022

10/10 Excellent

Jenice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above in previous questions
Stayed 1 night in Sep 2022

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The location is very good. We didn't like the parking as it was impossible to squeeze 5 cars into the small space, there was no host in the dining area at breakfast which is not normal in a B&B, the shower in the Hideaway room should come with a warning as it was incredibly small ( a regular sized person couldn't turn around in the enclosure), some instruction for the coffee maker would be helpful and the TV didn't work.
Stayed 2 nights in Sep 2022
Response from Jas on 24 Sept 2022
thank you Robert for the feedback, yes switching over providers has been a hiccup and we have fixed that issue, The parking unfortunately is an ongoing situation and given the location, some of our guests are asked to park on the street or across by the lake. The coffee pot instruction are noted and we are making new signage for such amenities. The shower stall is standard “on the smaller side”. and yes, we will note that on our updated version of rooms and amenities. This BnB is being revamped and we are trying to find ways to make this a welcoming, warm experience for our guests. We appreciate the time and effort put into giving us this feedback and it is duly noted.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were very comfortable, and we really enjoyed all the care that was evident and will book again when we visit in Penticton.
Stayed 1 night in Sep 2022
Response from Jas on 19 Sept 2022
It is our pleasure to look after you. Thank You

8/10 Good

Jenice

Travelled with partner
Liked: Amenities, property conditions & facilities
Atmosphere, style. Location.
Stayed 2 nights in Sep 2022
Response from Jas on 19 Sept 2022
Thank you. We continually try to improve upon our guest experiences. Please let us know what we can do better.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful in every way!
I loved my stay at Casa Grande Inn. The room was lovely, and very comfortable. The location couldn't be better.
Stayed 1 night in Sep 2022
Response from jas on 18 Sept 2022
Thank Mary, We enjoyed hosting you.

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the building is beautiful. We were here a year ago, so could compare service. The service this year was not as clear as last year. The manager was very helpful, when we could find him. He was very helpful, but his English presents a bit of a barrier. We spoke to other guests who were at a loss what to do for breakfast. I told them basically what to do. If no food options were laid out on the tables, just start looking in the fridge for breakfast items, make your own coffee & tea. Once you take charge of the meal, you can have a decent breakfast. I do not lay the blame on the manager as he tried very hard to help. I'm wondering if her needs more training and more support. When we were there last year, we had a room on the third floor. At that time our double doors to the outside (which is accessible to anyone wanting to get in) had no locks on that door. We didn't feel comfortable about that, but lived with it. This year, the person in that room told me the double doors did not lock and the occupant was a single elderly person who didn't feel safe at all. Last year we reported this problem and it appears it is still not fixed. We still give this place a good rating, but there needs to be some changes made and possibly more staff.
Stayed 2 nights in Sep 2022
Response from Jas on 14 Sept 2022
Hello JeanThank you for the candid review, we are under new management and your feed back is appreciated, we are working on fixing and or upgrading this facility. I would like to assure you that once we get over these hiccups our guest experiences will be elevated. We continue to improve our services.Regards

4/10 Poor

Madaline

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious property. Good views from the sundecks. Breakfast was good, there was cereal, bread, hard boiled eggs and bakery items. Lots of Make your own coffee. Across the street is Ooolala food truck with a variety of Crepes. There are Only 5 spots to park so one night we were forced to park on Churchill Ave and Riverside. Oh ya, no elevator. Very nice accommodations and we would enjoy returning.
Stayed 3 nights in Sep 2022
Response from Jas on 17 Sept 2022
Thank You Terence... It is an onging issue, Beach goer tend to park on this street therefore taking up the spaces on our street.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place. Hideaway Room very small but functional
Stayed 1 night in Aug 2022
Response from Jas on 17 Sept 2022
Thank you, Brian, though we cannot do anything with the size of it, We are upgrading the quality of the spcae and the outdoor deck. Hope you come back to check it out.

4/10 Poor

Bruce, Vancouver

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very cramped quarters. No chairs. No light above mirror over the sink. Adequate breakfast. Whole facility tired. Over priced and will not recommend it.
Stayed 2 nights in Oct 2021
Response from et on 22 Oct 2021
Thank you for taking the time to review us. It was our pleasure hosting you. Sorry you did not like the room it is a very popular room and people really like it. Sorry it did not suit you we have pictures of all the rooms on line. You should have been able to view them.

2/10 Terrible

Claire

Stayed 4 nights in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Very u professional. Cranky hostess. Unwelcoming. Squeaky bed. Worn out linens. Far too expensive. Does not look like advertisement.
Stayed 1 night in Sep 2021
Response from et on 19 Sept 2021
Sorry you were unhappy with your stay.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This B&B is a gem! Beautiful house right on the beach (across from the boat). Parking is available right outside. The rooms are very clean, cozy and stylish. You can enjoy your morning coffee on the cute balcony overlooking the beach. Elise (host) has breakfast ready in the morning. Sometimes she makes the most delicious bran muffins for her guests! Thank you Elise for being so sweet and helpful during our stay.
Stayed 2 nights in Aug 2021
Response from Management on 12 Sept 2021
Thank you so much for your kind review. We hope to host you again at casa grande inn.

10/10 Excellent

adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Jacuzzi suit, beautiful room looking directly across from the paddle wheeler boat.
Stayed 1 night in Aug 2021
Response from et on 3 Sept 2021
Thank you for taking the time to review us. It was our pleasure hosting you. Have a great rest of the year.

10/10 Excellent

Faris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Downside was the price per night and the floor was dirty when we came in. No other issues
Stayed 1 night in Aug 2021
Response from et on 6 Sept 2021
Thank you for taking the time to review us. It was our pleasure hosting you.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! It wasn't what I expected from hotel point of view but I was pleasantly surprised with the homey feel and friendliness of staff. Great views! The only thing I would adjust is the breakfast as an bed & breakfast could have been better.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Great location. Dislike: Limited Parking Spaces for Guests.
Stayed 2 nights in Aug 2021
Response from et on 17 Aug 2021
Thank you for taking the time to review us. Sorry about the street parking that is the best we can do. Wishing you a great rest of the summer hope it will soon be smoke free.

8/10 Good

Stephanie

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from et on 19 Sept 2021
Thank you for taking the time to review us. It was our pleasure hosting you.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right beside the water and close to all the restaurants
Stayed 1 night in Jul 2021
Response from et on 3 Aug 2021
Thank you for taking the time to review us. It was our pleasure hosting you. Hope you have a great rest of summer.

10/10 Excellent

Greg

Stayed 3 nights in Jul 2021
Response from et on 19 Sept 2021
Thank you for taking the time to review us, it was our pleasure hosting you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Jul 2021
Response from ET on 29 Jul 2021
THANK YOU FOR TAKING THE TIME TO REVIEW US, IT WAS OUR PLEASURE HOSTING YOU. HOPE YOUR TRIP HOME WAS A PLEASANT AND SMOKE FREE TRIP. CHEERS.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from et on 3 Aug 2021
It was our pleasure hosting you, and thank you for taking the time to review us. Hope the rest of summer is a great and enjoyable one for you.

10/10 Excellent

Brenda

Liked: Staff & service
Stayed 3 nights in Jul 2021
Response from et on 16 Jul 2021
Thank you for taking the time to review us. It was our pleasure hosting you. Hope you had a safe and pleasant trip home and wishing you a smoke free rest of the summer.

10/10 Excellent

Lorne

Stayed 1 night in Jul 2021
Response from et on 16 Jul 2021
Thank you for taking the time to review us. It was my pleasure hosting you. hope your trip home was a safe and pleasant one. Take care.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, ao close to the beach. They off lots of activities you can do in water or on land. Our room was amazing, with a belcony. They host she was amazing. Definitely will be coming back!
Stayed 1 night in Jul 2021
Response from Et on 6 Jul 2021
Thank you for taking the time to review us, it was our pleasure hosting you. Enjoy the rest of your summer

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms.
Stayed 1 night in Jun 2021
Response from et on 7 Jun 2021
Thank you for taking the time to review us. It was our pleasure hosting you. Wishing a great summer and good health.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Mexican style was cool. Room was nice but needed a bigger TV. also there was a fridge but no microwave to reheat food etc. Big cob web up in sky light in bathroom
Stayed 1 night in May 2021
Response from et on 17 May 2021
Thank you for taking the time to review us. It was our pleasure hosting you. Wishing you a great safe summer.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from et on 17 May 2021
thank you for taking the time to review us. It was our pleasure hosting you. Stay safe

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and exactly as described online. Fantastic location and enjoyed meeting Alyse and Happy!
Stayed 2 nights in Apr 2021
Response from Et on 12 Apr 2021
Thank you for taking the time to review us.It was our pleasure hosting you.Hope your trip home was a safe and pleasant one.Stay safe and have a great summer.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Great Location! They said there wouldn't be breakfast due to Covid but there was always coffee, oatmeal, bran muffins, bananas and mini donuts at least when we were there. Had the Grande room which was the biggest with lots of light from all the windows.
Stayed 3 nights in Apr 2021
Response from et on 8 Apr 2021
Hi Stephen, thank you for taking the time to review us. It was our pleasure hosting you and hope your trip home was a safe and pleasant one. Take care Cheers

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous cycling stop
This was the perfect stop on our early-season 2-day cycling tour with a great location and caring hostess.
Stayed 1 night in Mar 2021
Response from et on 6 Apr 2021
Thank you for taking the time to review us. Was our pleasure hosting you. Hope your ride back was a pleasant one. Take care. Cheers.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cana Grande
Great stay - tremendous service. Will stay here again sometime. Elise was fabulous
Stayed 1 night in Mar 2021
Response from et on 6 Apr 2021
Hi We enjoyed hosting you, it was our pleasure. Thank you for taking the time to review us. Hope your trip home was a pleasant one. Stay safe.