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Reviews of Holiday Inn Express Pembroke, an IHG Hotel

2.5 out of 5
Holiday Inn Express Pembroke, an IHG Hotel
8 International Dr, Pembroke, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 615 out of 889 reviews" "
Rating 8 - Good. 207 out of 889 reviews" "
Rating 6 - Okay. 32 out of 889 reviews" "
Rating 4 - Poor. 22 out of 889 reviews" "
Rating 2 - Terrible. 13 out of 889 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on 10 May 2024
Thank you Trevor

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on 10 May 2024
Thank you!

8/10 Good

Najwa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and quiet, so warm and comfy that we sat in the down stairs lounge to drink tea and coffee. I didn’t use the pool area but we looked in and people looked like they enjoyed the area. Has nice fitness area and snacks available to purchase if need be. Different breakfast for the two mornings that we were there for. I would definitely suggest this location and I’d return anytime.
Stayed 2 nights in Apr 2024
Response from Lorriane on 10 May 2024
Thank you Najwa for your review. We look forward to welcoming you back in the future.

10/10 Excellent

Delores, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on 10 May 2024
Thank you Delores

6/10 Okay

chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on 10 May 2024
Thank you.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Lorraine on 10 May 2024
Thank you.

8/10 Good

Kayge

Stayed 1 night in Apr 2024
Response from Lorraine on 10 May 2024
Thank you!

8/10 Good

SAM

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the service both in the room and at the registration desk
Stayed 1 night in Mar 2024
Response from Lorraine on 9 Apr 2024
Thank you Sam, we are pleased you enjoyed your stay with us and we look forward to seeing you again.

8/10 Good

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
So far it has been quiet, clean and friendly staff.
Stayed 1 night in Mar 2024
Response from Lorraine on 9 Apr 2024
Thank you for your response. We hope you will have a chance to visit us again in the near future.

8/10 Good

Denis

Stayed 1 night in Mar 2024
Response from Lorraine on 10 May 2024
Thank you for your review.

10/10 Excellent

John

Nice friendly staff, clean hotel Comfortable beds and quiet
Stayed 1 night in Mar 2024
Response from Lorraine on 25 Mar 2024
Thank you for your comments. We are pleased you enjoyed your stay, and we look forward to welcoming you back in the near future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Lorraine on 21 Mar 2024
Thank you for choosing our hotel for your stay. We are pleased you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and was slightly different every day. The rooms were very clean and comfortable. I really liked that each queen size bed had 2 soft and 2 firm pillows. The staff was really friendly and helpful. We would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Lorraine on 15 Mar 2024
Thank you Christine, for choosing our hotel. We are pleased you enjoyed your stay, and look forward to welcoming you back in the near future.

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at other hotels but this is the first one that had actual size bottles of shampoo and conditioner. Also the fact that they had a full size of body wash too. I will definitely stay there again 👍👍
Stayed 1 night in Mar 2024
Response from Lorraine on 15 Mar 2024
Thank you, we are pleased you enjoyed the bulk amenities. We look forward to welcoming you back in the near future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great. Wonderful experience.
Stayed 1 night in Mar 2024
Response from Lorraine on 11 Mar 2024
Thank you for choosing our hotel, and we look forward to welcoming you back.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities
Stayed 2 nights in Feb 2024
Response from Lorraine on 27 Feb 2024
Thank you for choosing us, and we look forward to welcoming you back.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Lorraine on 21 Mar 2024
Thank you, we trust you had a safe trip home.

10/10 Excellent

Sumit

Stayed 1 night in Feb 2024
Response from Lorraine on 13 Feb 2024
Thank you for choosing our hotel. Thank you for taking the time to provide your feedback.

2/10 Terrible

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lorraine on 13 Feb 2024
I am sorry to hear that you did not enjoy your stay with us. Please feel free to reach out to us so we can learn more details. The feedback from our guests is invaluable to improve our services. Thank you.

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Lorraine on 21 Mar 2024
Thank you for staying with us. We trust you had a safe trip home.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main highway. Easy check in. Great breakfast. Pool and gym are good too.
Stayed 1 night in Feb 2024
Response from Lorraine on 9 Feb 2024
Thank you David. Glad you enjoyed our breakfast, and hope you had a safe trip home. Home to see you again.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lorraine on 8 Feb 2024
Thank you, we are pleased you enjoyed your stay.

10/10 Excellent

Johanne

Stayed 1 night in Dec 2023
Response from Lorraine on 8 Feb 2024
Thank you Johanne, we are pleased you enjoyed your stay.

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Lorraine on 26 Jan 2024
Thank you for choosing our hotel and thank you for taking the time to do a review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lorraine on 16 Jan 2024
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lorraine on 16 Jan 2024
Thank you

10/10 Excellent

Debby

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Lorraine on 4 Jan 2024
Thank you and Happy New Years to you and yours!

10/10 Excellent

Corey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lorraine on 4 Jan 2024
Thank you, and Happy New Years!

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lorraine on 4 Jan 2024
Thank you!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay during a major snowstorm. lol.
Stayed 1 night in Dec 2023
Response from Lorraine on 27 Dec 2023
Thank you for staying, and hope you had an uneventful drive home.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lorraine on 27 Dec 2023
Thank you for choosing our hotel.

10/10 Excellent

Cole

Stayed 4 nights in Nov 2023
Response from Lorraine on 4 Jan 2024
Thank you.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Off the highway. We liked the exercise room, swimming pool and breakfast. The staff was courteous and knowledgeable.
Stayed 2 nights in Dec 2023
Response from Lorraine on 4 Jan 2024
Thank you.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property elevator dirty, strong odor in elevator
Stayed 3 nights in Nov 2023
Response from Lorraine on 22 Nov 2023
Micheal, the odor is not coming from the elevator. It is coming from the air intake value, and we are having a third party come in and investigate to try and solve this issue. Sorry for the inconvenience.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were excellent. Clean and spotless. The rooms were large and comfortable. Good morning breakfast had an excellent selection of food for our keto type diet. Only wish they would’ve mentioned that EV charging was available.
Stayed 2 nights in Nov 2023
Response from Lorraine on 22 Nov 2023
Thank you Michael. We have put that we have a Tesla charger on premises on the website. Will look to ensure it is still there. Thank you for staying with us.

10/10 Excellent

Nigel

Stayed 1 night in Nov 2023
Response from Lorraine on 28 Nov 2023
Thank you!

10/10 Excellent

Shareen

Stayed 1 night in Oct 2023
Response from Lorraine on 2 Nov 2023
Thank you. We are pleased you enjoyed your stay with us.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was a 3 minute drive from my concert venue at the Germania Club. I loved that it was easy to access/leave without having to go deep into the city. It was in a quiet location, elevators, breakfast, a pool, all the good luxuries of a great hotel. Best of all, it was very clean.
Stayed 1 night in Oct 2023
Response from Lorraine on 2 Nov 2023
Thank you, we are pleased you enjoyed your stay. We hope you enjoyed the concert.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy and friendly. Room was wonderful and kids lived the pool area! Location to our next destination perfect!
Stayed 1 night in Oct 2023
Response from Lorraine on 27 Oct 2023
Thank you for your review and for choosing our hotel for your accommodations.

8/10 Good

Jennifer

Good clean, staff friendly and helpful
Stayed 1 night in Oct 2023
Response from Lorraine on 27 Oct 2023
Thank you for your review and for being our guest.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and comfortable rooms.
Stayed 1 night in Oct 2023
Response from Lorraine on 20 Oct 2023
Thank you, so happy you enjoyed your stay.

10/10 Excellent

Jules

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lorraine on 20 Oct 2023
Thank you!

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Tv didn’t work, nor the phone when I tried calling the front desk. I went down and maintenance was gone for the day. The guy at the desk said he’d come up and look at it but never did.
Stayed 1 night in Oct 2023
Response from Lorraine on 20 Oct 2023
We are sorry that the agent was not able to get to your room. The TV has to have the cable box turned on in order to work. We are sorry you weren't able to use it.

10/10 Excellent

Oleksandr

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Oct 2023
Response from Lorraine on 20 Oct 2023
Thank you!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed at the Hotel several times previously and enjoyed our stays .Unfortunately there is a bad smell through out the halls and some areas of the Hotel ..Could be just a temporary problem . The room was fine .
Stayed 1 night in Sep 2023
Response from Lorraine on 20 Oct 2023
HI Robert, We are sorry for the bad smell. WE are working with a HVAC company to try to resolve the issue. Trusting they will find a solution for us.Again, thank you for choosing our hotel.

10/10 Excellent

Gordon

Travelled with family
Liked: Amenities
Needed to check in early and was accommodated with a smile!
Stayed 1 night in Sep 2023
Response from Lorraine on 20 Oct 2023
Thank you for your comments, we are pleased we were able to accommodate your request.

8/10 Good

Rodney

Travelled with group
Liked: Cleanliness, staff & service
I would have rated this a five star except there was a terrible smell in and around the elevators.
Stayed 1 night in Sep 2023
Response from Lorraine on 20 Oct 2023
Thank you Rodney, we are working with a HVAC company to try and solve this issue. Sorry about that.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lorraine on 20 Oct 2023
Thank you, we are pleased you enjoyed your stay.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff ! clean hotel
Stayed 1 night in Sep 2023
Response from Lorraine on 20 Oct 2023
Thank you, we are glad you enjoyed your stay.

10/10 Excellent

Anish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean and welcoming staff. Breakfast options were more than I expected.
Stayed 1 night in Sep 2023
Response from Lorraine on 20 Oct 2023
Thank you, we are pleased to hear that you enjoyed your breakfast.