For the price, the professionalism is lacking. At the time of checkin, the reception folks ignored us and tended to one large group. One lady at the reception staff however I must single out for helping us get checked in while the main checkin staff couldnt care less. They forgot to take my card at the time of checkin, which did not match my expired card at expedia account and hounded me with calls after my trip and that too during my work day.
During the entire trip, the large group played loud music in the name of a pool party and disturbed all the guests. After I complained about the noise levels, the manager of the restaurant gave us free meals and complimentary boat ride but did nothing to quieten the noise levels, complaining of lack of sensitivity from the vacationers. While I do appreciate the effort to give us freebies, nothing can compensate for the peace and quiet, I was hoping for in this trip. Also I dont get how as a manager, you cannot affect rules and regulations for large groups who want to block common facilities like pool for their private parties.
I must compliment the restaurant staff who was excellent all through the trip. The only saving grace was the food and the restaurant staff.
If you are on a birding trip and dont have permissions for the Nalaban island, you can skip this pricey resort and instead stay at modest places around Mangalajodi.
