Passo Oscuro Trip

The room left a lot to be desired, the bathroom seemed life an after thought during planning. The staff were nice the breakfast was solid. We don’t have hot water during our stay which complicated things for us. Overall 2/5.

I had a wonderful stay at this hotel. The property was well maintained, the rooms were spacious and spotless, and the staff provided outstanding customer service.

Only criticism is that there was nowhere comfortable to sit in the room. An armchair would be a good addition.

The room was clean, functional, and spacious for European standards. Don’t expect a luxurious hotel but a functional hotel well located with the basics. The rooftop area is really nice during the sunset and provides a great view of the city. Now to the issue, our stay was during the high summer season and the air conditioning in the first room we were assigned to was not working. We asked at the reception to be assigned to another room but received “no” as an answer and were told maintenance would fix the issue. Two hours later maintenance showed up, cleaned the air conditioning filter and said it would start refrigeration in 30 minutes, which of course did not happen as the filter was not the issue. We had the impression that maintenance knew they could not fix it and did something just to buy time hoping we would give up and stop complaining. As no one can sleep without AC with soaring temperatures, we went back again to the reception and another person said they would finally assign us another room. The second room we got had good airflow and we had no further issues. So bottom line is, the receptionist can be helpful depending on who is there, also not all rooms have air conditioning working - if you are traveling during the summer season this can be a problem.