Passara Trip

The rooms were spacious and modern. Highly recommend this place as its close to the beach also.

The hallmark of the hotel is the staff. Amazing friendliness, very accommodative and made us feel very much at home. Hotel overall was convenient and did justice to our stay. Check in was delayed for at least 45 minutes. It didn’t appear to be busy at the reception. Restaurant: Dinner was quite good with a well planned menu. Much variety and on point when it came to taste. Desserts could be better as seemed to be in the same spectrum. Breakfast could have been better on quality. Rooms were good sized, beds with average comfort. TV remote did not work but didn't really use it. Bathroom was well equipped. Showers with good pressure and wonderful hot water. Could have better utility for hanging towels and hooks for cloth storage. Would like to come back and enjoy the hospitality again.

The staff in the hotel were lovely and kindly helped us take our suitcases up the stairs to our room. They provided us with a delicious papaya welcome drink and the room was filled with all the usual amenities which was appreciated. We would liked to have ordered food and drinks, as well as using the spa but the phone in room 101 did not work. We had a long day of travelling so didn't bother walking down to reception. We attempted to contact them via email and WhatsApp but no response received. To note, the staff were lovely in person and the communication prior to the stay was fantastic and we appreciated the complomentary airport transfer..

I ended my Sri Lanka vacation in this peaceful place. I really left this place well rested, the spa is great, the food healthy, the staff kind and well trained and accommodating. I highly recommend this place.

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.