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Reviews of Sleep Inn Pasco Tri-Cities

2.5 out of 5
Sleep Inn Pasco Tri-Cities
9930 Bedford St, Pasco, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 373 out of 718 reviews" "
Rating 8 - Good. 241 out of 718 reviews" "
Rating 6 - Okay. 55 out of 718 reviews" "
Rating 4 - Poor. 20 out of 718 reviews" "
Rating 2 - Terrible. 29 out of 718 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was mediocre. Coffee was weak. Facility is aging but it is well maintained. Would have appreciated an elevator!
Stayed 1 night in May 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 2 nights in May 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in May 2024

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Every single staff member are quite simply wonderful, caring, kind and so helpful.
Stayed 5 nights in May 2024

8/10 Good

Kym

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Be aware that if you stay on the second floor of this property there is no elevator. The freeway noise is pretty bad, you can hear the drag races up and down the road all night. The neighboring door slams makes your door rattle. A suggestion for the management staff, not the employees but the people who run it. The higher ups, a list in the rooms of the times breakfast is, when the pool hours are and those items would be nice. Especially at the front counter. And the food at breakfast. You had all the rooms booked , with hungry wrestlers and staff running around ragged (they were so awesome answering questions and getting extra towels, or telling people where the ER was after injuries and such) The front desk was a lot overwhelmed the weekend of Washington State Wrestling, when rooms begin booking up like that. Maybe ....just maybe put some extra people on???
Stayed 2 nights in May 2024

6/10 Okay

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service
Storage space was limited and really bad pillows
Stayed 3 nights in Apr 2024

8/10 Good

Nimisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luisa meraz

Stayed 1 night in Apr 2024

10/10 Excellent

Karen, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 1 night in Apr 2024

10/10 Excellent

CHRIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only “issues” if you all were looking for something was some hotels allow you to check in early just to get the keys, even if a room isn’t available yet. They weren’t able to do that, but that is hotel site preference I assume. It was a wonderful experience there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Milanie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was absolutely amazing!
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Liked: Property conditions & facilities
Friendly staff that were helpful with amenities in the area. Rooms were on the small side but clean and well kept.
Stayed 2 nights in Feb 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good
Stayed 2 nights in Jan 2024

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rather sleep in my running truck than go back in that hotel. What appeared to be human body fluids all over the comforter led me to ask for a new comforter or another room. The replacement room was extremely noisy, staff left the TV on all night in the common area. The meals in the morning were pretty gross. The coffee was terrible. I will never go back and I don’t know if I’m gonna use Expedia again to look for the cheapest rate. You get what you pay for I should know that by now.
Stayed 3 nights in Jan 2024

10/10 Excellent

Emilee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best for me & my family!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mauricio

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Salvatore Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Breakfast was delicious. The area in Pasco is not necessarily the best. However, the facility was very well.
Stayed 1 night in Dec 2023

10/10 Excellent

Dea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed the night. Room and space comfortable. Price was good, simple breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The front desk was friendly the rooms were very clean and cozy.
Stayed 1 night in Dec 2023

10/10 Excellent

James, silverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Warren

Stayed 1 night in Sep 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Housecleaning was superb! They did a great job cleaning and refreshing my room. The WiFi was terrible this trip but I believe it was because my room was so far away from the router. Normally the WiFi is excellent here!
Stayed 3 nights in Nov 2023

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Gonzalo

Liked: Cleanliness
Check out is supposed to be 11am, yet I had housekeeping knocking at my door at 9:30am. They even tried to open door until I yelled i was in there. When i asked what they wanted, they was like "just seeing if anyone is still in the room, this is housekeeping." An improvement idea or suggestion is to not be so intrusive 1st of all, and 2nd, why not wait until actual check out time, 11am to make those types of checks?! If check out is 11am let people chill til then, that experience made me feel rushed and like i was inconveniencing you. Not cool. Aside from that, hotel was decent, no other complaints. Thats an easy fix if you truly value customer feedback and act on it.
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit out of our way but very clean and nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Levy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy and awesome breakfast!!
Stayed 3 nights in Oct 2023

8/10 Good

Garth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 105 size and bathroom are much better than 133. Room 133 bathroom is too small and shower head was extremely loud.
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric, TUMWATER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Room 208 mid-October2023. Standard King bed, shower, A/C. Nicely laid out and easy to walk around. --A/C: excellent. Kept room a consistent 66 and not loud. Filters were clean. --Blackout curtains: worked great. --TV: didn't use the 44" TV. Assume it was good. --Microwave: worked fine. Standard small one --Bed: comfortable, but a bit firm. --Refrigerator: inop. Adjusted thermostat in back and moved plug to a known good outlet. No change. Reported this to front desk and they would look into it. Fortunately, we didn't need it. This knocked a star off the rating. --Shower/sink: all great with good consistent hot water. --Sound: the road noise settled down at about 9 pm and we never heard anything from anyone else. Very quiet. --Storage: had an armoire for closet space. Also held an ironing board and iron. Didn't need armoire but it had adequate storage. Amenities: --Breakfast: standard fare with sausage links, reconstituted eggs, and waffles. Also cereal, yogurt, and various juices. Nicely laid out in a very open eating area. --2nd floor "loft": at the top of the stairs was a small area to relax in with a nice couch and two comfortable chairs. A very nice touch in case one party is waiting on another in another room. Staffing: five stars! Very engaging people who obviously care about providing guests a nice, restful stay and have buy-in with regards to the property and its condition. Everyone smiled, seemed happy, and willing to talk. They make the place "go!" Kudos.

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Earplugs
Very good but earplugs needed for traffic noise. Second night was much better thanks to earplugs.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit for a wedding!
We had a wonderful stay for our friends wedding. Check in was easy and no problems with our reservation. The only hiccup was within 20 minutes of checking in, my son went to take a shower and the shower head came off plus the ac had a weird smell during the night. They took care of those issue in the morning as I told the the evening front desk. She was very nice and offered me a different room but I did decline as those issues could be taken care the next day. Everyone from the housekeeping staff and the morning desk service were wonderful. Our room was clean and quiet. I just wished that we didn't have to drive so far for things. We will be back in sure!
Stayed 3 nights in Oct 2023

8/10 Good

laurie

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience here
Stayed 1 night in Sep 2023

4/10 Poor

Jeff

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was not clean at all. The shower had stuff from prior guest still. The internet was slower than dialup from the 90’s!
Stayed 3 nights in Sep 2023

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I made reservation on Expedia where it was stated the pet fee was half the price of what the motel charged. The front desk help did not care and just stated she'd let her manager know. Front desk also didn't know how to give directions to the entrance we needed to get to our room.
Stayed 1 night in Sep 2023

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
This was a good option for us and the room was nice. The only complaint we had was the room we were given was nearest to the highway off-ramp and busy intersection.
Stayed 2 nights in Jul 2023

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed. Clean room. Towels a little thin but serviceable. Good area with lots of good options. Best price in the area
Stayed 1 night in Sep 2023

10/10 Excellent

Kyle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
excellent and cozy room! very nice service
Stayed 1 night in Sep 2023

10/10 Excellent

David, Twin Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot breakfast in the bins, which was frustrating.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Aug 2023

10/10 Excellent

Jesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Janiece

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
My brother's room had trouble with the TV. It was not addressed. The soda machine was not working and the response was that the Pepsi-Cola company would have to address the issue, with no other solutions offered.
Stayed 2 nights in Aug 2023