Courtyard

Reviews of Park City Peaks Hotel

3.5 out of 5
Park City Peaks Hotel
2346 Park Avenue, Park City, UT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 828 out of 1108 reviews" "
Rating 8 - Good. 198 out of 1108 reviews" "
Rating 6 - Okay. 53 out of 1108 reviews" "
Rating 4 - Poor. 19 out of 1108 reviews" "
Rating 2 - Terrible. 10 out of 1108 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities
I really liked the look and feel of the hotel overall. It was easy to access for the highway, though it sneaks up on you. The fireplace in the lobby was great on a cold rainy day. My room was nice, bed and pillows were great. I struggled with the shower for a while. The hot and cold were labeled opposite. Good strong coffee and the complimentary breakfast didn’t suck. Staff was ok. Not a lot of enthusiasm. I know it’s off season, just would have been nice to feel more welcome. I’d stay here again for sure.
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Dear Lisa, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the overall look and feel of our hotel, as well as our amenities such as the lobby fireplace. We're glad to know that you found your room comfortable and that you appreciated the quality of the bed and pillows. We apologize for any inconvenience you experienced with the shower temperature labeling and for any lack of enthusiasm from our staff. We will address these issues internally to ensure that all our guests feel welcomed and valued during their stay. We look forward to welcoming you back in the future. Safe travels,Jason GrayGeneral Manager

8/10 Good

Diane, Evanston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always loved the restaurant but never stayed here. Luckily got some last minute skiing in and had the oppprtunity to stay. Just slightly unfortunate that construction project was underway just down the hall. I guess not great timing on my part . Staff a bit not knowledgeable but kind. Pool and hot tub are great. Restaurant still great! Breakfast while very glad it was there is just ok.
Stayed 2 nights in Apr 2024
Response from Art D on 26 Apr 2024
Dear Diane, we appreciate your review to us. I will surely pass this along to the team and we regret to hear that the construction may caused you inconvenience. Apologize if there were questions from you that were not answered well from our staff. On your next time visit we hope you choose again and give us a chance to provide the best service to offer.Safe travels,Art De La RosaFront Office Manager

10/10 Excellent

Timothy

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

John

Nice place but better to drop the free breakfast and lower the room rates or put out a breakfast spread worth eating. Powdered eggs are for dooms day preppers
Stayed 3 nights in Apr 2024

8/10 Good

Alejandra, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Alejandra,Thank you for staying with us and for your wonderful rating. We appreciate your generous feedback and are pleased that you had an enjoyable stay. We hope to see you again soon at Park City Peaks Hotel!Safe travels,Jason Gray,General Manager

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool, very clean
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Wade,We are so pleased you had an excellent stay at Park City Peaks Hotel, and that you especially enjoyed our refreshing pool. Thank you for sharing your comments, and we hope to welcome you back any time you are in Park City!Safe travels,Jason Gray,General Manager

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and very clean rooms!! Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Alexis,Thank you for your review and your wonderful comments about our hotel. We are very glad you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad that we could provide this for you. Thank you for staying at Park City Peaks Hotel. We hope you will be back to see us again soon!Safe travels,Jason Gray,General Manager

2/10 Terrible

Stanislava Kirilova

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. On the website it looked like a very sleek, new and clean hotel nested in the mountain with lots of conveniences. In reality, the hotel is right on the highway. Room was overlooking the highway and the cars and busses running. All night we could hear the noise from the cars, busses and trucks drivining by. We asked for a room on the other side, but were told that they are renovating that area, so that would be noisier. The room was ok, but the shower area was moldy and very unsanitary looking. We had to lay a towel on the shower floor to step on. Pool and hot tub was right on the highway separated from it by a fence. All services advertised were not available The description did not mention that. Even when I called the hotel prior to booking, they did not mention as well. The shuttle to the ski area was not running, the ski rental on site was not running. Everything that was described on the property site that we came for was not available. The front desk was very polite, but coukd not change anything. We stayed 1 night and checked out and went to a different hotel. We had prepayed for 7 nights. Noone contacted us for any adjustment etc. Very disappointing experience.
Stayed 7 nights in Apr 2024
Response from Manager on 21 Apr 2024
Dear Stanislava Kirilova,It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Chelsy

Liked: Cleanliness, staff & service, property conditions & facilities
close to everything without being in the crazy center of everything
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Chelsy,We are glad you enjoyed your recent stay at Park City Peaks Hotel. Thank you for pointing out how perfect our location is for enjoying of charming city. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area!Safe travels,Jason Gray,General Manager

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the place affordable price and close to many parks for ski and more good staff and service
Stayed 2 nights in Apr 2024

8/10 Good

Tim

Liked: Staff & service
The property is ok has potential. A tad worn. Some aspects updated. Some need to be done. Have stayed a couple times. It’s good for the price. Some rooms quieter than others. This last one was not
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Tim, Thank you for taking a moment to share your experience. We are so glad to know our great value was part of making your visit successful. However, we want to apologize for the excessive noise due to other guests in the hotel. We have some challenges with a remodeled 1985 building, and sound is definitely one. Feedback like yours gives us such valued insight to improve our guest experience; therefore, we appreciate your comments! We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to Park City.Safe travels,Jason GrayGeneral Manager

6/10 Okay

Terri

Travelled with partner
I found the room set up very inconvenient. There was a small sink with no real usable counter space located outside the bathroom so if you need to use it at night, you wake up your partner. Not soundproof, could hear everything in the hallways. Overall average. I guess I expected something nicer.
Stayed 2 nights in Apr 2024
Response from GM on 14 Apr 2024
Dear Terri, Thank you for taking a moment to share your experience. Please accept our sincere apologies for the excessive noise due to other guests in the hotel. We have some challenges with a remodeled 1985 building, and sound is definitely one. We also apologize for not meeting your expectations regarding your room layout. Feedback like yours gives us such valued insight to improve our guest experience; therefore, we appreciate your comments! We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to Park City.Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Heeyoung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor and outdoor swimming pool was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Michael, Thank you for your terrific rating of your recent visit to Park City Peaks Hotel. We are thrilled you enjoyed your stay, and your comments were a pleasure to read. We look forward to sharing your compliments with our team. Please come back and visit us soon!Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Sanja, Bernardsville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 6 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Sanja,It was a pleasure to read your fantastic review of the Park City Peaks Hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Park City!Safe travels,Jason Gray,General Manager

10/10 Excellent

Christian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was on point!
Stayed 3 nights in Mar 2024

6/10 Okay

Danelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower never got very hot, even after talking to them about it. Very noisy hallways, and thin walls. But nice room, great lobby, and the staff was friendly.
Stayed 1 night in Apr 2024
Response from gm on 7 Apr 2024
Dear Danielle, Thank you for taking a moment to share your experience. We are so glad to know our accommodations, lobby and associates were part of making your visit successful. However, we want to apologize for the excessive noise due to other guests in the hotel. We have some challenges with a remodeled 1985 building, and sound is definitely one. Feedback like yours gives us such valued insight to improve our guest experience; therefore, we appreciate your comments! We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to Park City.Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 4 nights in Mar 2024
Response from gm on 6 Apr 2024
Dear Deanna, Thank you for writing a review of your recent visit to Park City Peaks Hotel. We are thrilled you enjoyed your stay, and your comment was a pleasure to read. We look forward to sharing your compliments with our team. Please come back and visit us soon!Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Clifford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great decor, friendly and helpful staff, rooms impeccable and shuttle to the ski slopes or downtown. Highly recommended.
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Clifford,We are so happy you chose Park City Peaks Hotel for your recent ski getaway. Reading your comments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We are glad you had an enjoyable stay and hope to welcome you back very soon.Safe travels,Jason Gray,General Manager

10/10 Excellent

Jason

Stayed 3 nights in Mar 2024

8/10 Good

Joseph, Dunkirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient shuttle service to park city mountain. Nice onsite restaurant. Breakfast included was okay just no variety.
Stayed 6 nights in Mar 2024
Response from Art D on 4 Apr 2024
Dear Joseph, thank you very much for the kind review! We work hard to deliver excellent hospitality and we appreciate you highlighting our shuttle service.We hope to see you soon here in Peaks HotelSafe travels,Art Dela RosaFront Office Manager

10/10 Excellent

Niki

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here it’s one of our favorite spots. The pool is amazing!
Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Dear Niki,It is great to read your travels brought you back to see us again. Thank you very much for the terrific comments about our refreshing indoor-outdoor pool. We are delighted our hotel offers everything needed for you to enjoy a relaxing stay. It is always our pleasure hosting you, and we look forward to your next stay at Park City Peaks Hotel.Safe travels,Jason Gray,General Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 5 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Laura,Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, and we thank you for choosing Park City Peaks Hotel. We hope to have the opportunity to welcome you back soon.Safe travels,Jason Gray,General Manager

10/10 Excellent

Vita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a gem in the area! Centrally located. Nice clean rooms. Great hot tub, pool and spa area. Onsite coin laundry available. Loved the little touch with cookies and hot chocolate in the evening. Front desk was really nice and helpful. All in all great experience and highly recommend it!
Stayed 1 night in Apr 2024
Response from Art D on 3 Apr 2024
Dear Vita, thank you for your kind review, we are glad that you have enjoyed our amenities including our hot chocolate with cookies. We figured this would be a warmth welcome to our guest back from the ski resorts. We will make sure to share this to our team, our friendly staff would be so happy knowing that we exceeded your expectations. Looking forward on seeing you again here in Peaks Hotel.Safe travels,Art Dela RosaFront Office Manager

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was absolutely phenomenal. I would Stay here again without a doubt.
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Miriam,Thank you for your generous review of Park City Peaks Hotel. We strive to provide an extraordinary guest experience in a contemporary and enriching setting, and your comments are confirmation that we are meeting our goals in service excellence. We look forward to sharing your kind compliments with our team, and we would love to welcome you back again soon!Safe travels,Jason Gray,General Manager

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Gerry,Thank you for sharing a rating of your recent visit to Park City Peaks Hotel. We are thrilled you enjoyed your stay, and we very much appreciate your five-star recommendation. Please come back and visit us soon!Safe travels,Jason Gray,General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Janusz, Carmichael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location and amenities
Stayed 6 nights in Mar 2024

8/10 Good

lukasz

Stayed 5 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Dear lukasz,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Park City. It was our pleasure accommodating you. We hope you will make Park City Peaks Hotel your home away from home whenever your travels bring you to our area.Safe travels,Jason Gray,General Manager

10/10 Excellent

Leslie, Herriman

Stayed 1 night in Mar 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service to the ski resorts and the main street area in the evenings was nice to have.
Stayed 4 nights in Mar 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I first stayed at the Peaks Hotel 25 years ago, and it still the best value hotel on Park City!
Stayed 4 nights in Mar 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything Park City
Stayed 2 nights in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 24 Mar 2024
Dear Joseph, Thank you for leaving an awesome rating of your recent visit to Park City Peaks Hotel. We are thrilled you enjoyed your stay. Please come back and visit us soon!Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to ski resorts and downtown Main Street. Staff was friendly and very helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Haley

Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Haley, Thank you for choosing Park City Peaks Hotel. We were pleased to see that we exceeded your expectations with our incredible amenities and great accommodations. It was such a pleasure to have you! If you find yourself in our area again, we hope to have another opportunity to host you.Safe travels,Jason GrayGeneral Manager

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great! There were a few times the noise level was a bit higher than expected.
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Cindy,Thank you for the kind comments regarding your stay. We are delighted you enjoyed so much about your time with us. However, we are sorry for any noise that disrupted your visit. Please let our front desk associates know during your future stays, and we will do our best to ensure a flawless experience. It was a pleasure to have you as our guest, and we hope to welcome you back whenever you return to Park City.Safe travels,Jason Gray,General Manager

8/10 Good

Christian, Henderson

Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Christian,We are pleased we met your expectations for a memorable stay at Park City Peaks Hotel, and we appreciate you sharing your rating with other travelers. We look forward to seeing you on your next visit to the area!Safe travels,Jason Gray,General Manager

8/10 Good

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Anna, Bolingbrook

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff.
Stayed 5 nights in Feb 2024
Response from GM on 17 Mar 2024
Dear Anna, Thank you for the wonderful review! We're delighted to hear that you enjoyed our convenient location and that our staff provided you with exceptional service. Your satisfaction is our top priority, and we appreciate your feedback. We hope Park City Peaks Hotel is your first choice every time you visit our area! Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on 12 Mar 2024
Dear Kevin,Thank you for choosing Park City Peaks Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had an enjoyable stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Safe travels,Jason Gray,General Manager

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to the base of the ski area from the front door was great, breakfast was very good as well.
Stayed 2 nights in Mar 2024

10/10 Excellent

William Michael, avella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When looking for a ski hotel, this place checked all the boxes. The hotel offered free ski shuttle to and from the mountain, free breakfast, and onsite parking. Parking was an underground garage. This was a plus because it was more secure and you didn’t have to shovel off the vehicle after a snowstorm. Onsite dining was decent and they offered a free town shuttle in the evening.
Stayed 5 nights in Mar 2024
Response from GM on 10 Mar 2024
Dear William Michael, Thank you for your feedback about Park City Peaks Hotel. We are thrilled you had such a terrific stay and that you could take advantage of so many of our fantastic amenities! We look forward to having you as our guest again soon. Safe travels,Jason GrayGeneral Manager

10/10 Excellent

FANGCHEN

Travelled with family
Liked: Amenities
Felt so comfortable and welcomed all the time! Love the shuttle service and breakfast!
Stayed 5 nights in Mar 2024
Response from gm on 10 Mar 2024
Dear FANGCHEN, Thank you for choosing to stay with us at Park City Peaks Hotel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so welcoming and comfortable. We would love to host you again when you return to Park City! Have a wonderful day, and travel safely.Safe travels,Jason GrayGeneral Manager

10/10 Excellent

Cristal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the most perfect location, near Main Street which the hotel has free transportation to and from, also has a Walmart very near for last minute purchases, great parking, and amazing customer service!
Stayed 4 nights in Feb 2024

6/10 Okay

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but good overnight spot with fantastic shuttle service.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Brianne,It is always a pleasure to see that we were successful in providing our guests with a memorable stay, and we are delighted our shuttle service was perfect for your visit. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change. We enjoyed having you as our guest and hope to welcome you back soon.Safe travels,Jason Gray,General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really happy with this property. Affordable, free breakfast was good, restaurant was great, room clean and nice. Shuttle to town and to ski resorts convenient and easy. Will definitely be back!
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Michael,Thank you very much for selecting Park City Peaks Hotel. It is wonderful to read that you not only enjoyed our many complimentary amenities, but that you also found us to be an excellent value in Park City. Thank you for recommending us to fellow online travelers, and we look forward to welcoming you back for another unforgettable stay!Safe travels,Jason Gray,General Manager