Safe was broken. AC worked only after asking the front desk how to operate it (hint: you must press ON for 10 seconds). Balcony doors were locked until, again, calling the front desk. The shower, oh the shower, you’ll be flooding in no time if you don’t shower quickly- there is no curtain or door, just some ridiculous half glass thing that prevents nothing. All in all, what a mess. Mind you, this was the Junior Suite. I can only imagine the quality of the lower level rooms.