Interior

Reviews of Hôtel Paris Bastille Boutet - MGallery by Sofitel

5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 302 out of 453 reviews" "
Rating 8 - Good. 103 out of 453 reviews" "
Rating 6 - Okay. 29 out of 453 reviews" "
Rating 4 - Poor. 10 out of 453 reviews" "
Rating 2 - Terrible. 9 out of 453 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 3 nights in May 2024

10/10 Excellent

Sarah

Business traveller
Liked: Amenities
A wonderful stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Barefoot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, friendly staff
Stayed 2 nights in Apr 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On arrival I was surprised to be asked to pay a security deposit of 300 Euros, I was promised by staff that this wouldn't be debited. It was debited. I was told it would be put back into my account when we checked out in 3 days time. It wasn't. It finally cleared back into my account 1 week after we checked out.
Stayed 3 nights in Apr 2024

10/10 Excellent

Renato, san francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about it . Nice restaurants /bakeries nearby, good breakfast selections , cleanliness of place , safe surroundings . Great associates , special shout out to 2 most wonderful ladies who welcomed us on our late arrival March 3 ( Inga and Mena - pls excuse if misspelled names ) , thank you very much everyone for your kindness . We just love visiting Paris and this hotel with a marvelous team work .
Stayed 2 nights in Mar 2024
Response from Dalia Hamel - Première de Réception on 26 Mar 2024
Dear Renato, Thank you so much for your kind words about our hotel and our staff. Mouna & Inga will be thrilled to know that you've enjoyed your stay with us.We hope to see you again very soon in our beautiful city.Regards,

10/10 Excellent

Yaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, short walking distance to public transportation. Loved the SPA :)
Stayed 4 nights in Mar 2024
Response from Dalia on 22 Mar 2024
Dear Yaron,Thank you so much for your comments !We hope to see you again soon.Regards,Dalia - Front Desk Manager

4/10 Poor

Klaus, Bad Honnef

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Dalia Hamel - Première de Réception on 22 Mar 2024
Dear Klaus,We are sorry that your stay did not meet your expectations. Would you be able to tell us more about it?We remain at your entire disposal.Regards,Dalia - Front Desk Manager

10/10 Excellent

Celine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Dalia HAMEL - Première de Réception on 10 Feb 2024
Chère Céline,Nous vous remercions sincèrement pour cette belle note ! Au plaisir de vous revoir au MGallery Paris Bastille Boutet.Cordialement, Dalia HAMEL - Première de Réception

10/10 Excellent

saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff was amazing bed very comfortable. My favorite bakery is next door. The only one thing maybe i dont like its a bit far from zone 1 and 2 which is my area i like to be during the day
Stayed 9 nights in Jan 2024
Response from Dalia Hamel - Première de Réception on 8 Feb 2024
Dear M. Saleh,We very much appreciate your comments regarding your stay at the Hôtel Paris Bastille Boutet - MGallery. It is always a pleasure to receive positive feedback. Be assured that I will share your comments with our team.I hope you will still think of us for your next visit in Paris :)Our subway network really allows us to move very easily anywhere in ParisThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff, large rooms, good transport links and great local amenities (Bistro Paul Bert and Patisserie Cyril Lignac being particular highlights). We've stayed in a lot of hotels in Paris but rarely gone back to the same one twice. We will be back to Hotel Boutet!
Stayed 2 nights in Jan 2024
Response from Dalia Hamel - Première de Réception on 8 Feb 2024
Dear Sarah,First of all, we would like to thank you for choosing to celebrate this special occasion at the Hôtel Paris Bastille Boutet - MGallery. We are delighted to read that your stay exceeded your expectations and that you enjoyed our neighborhood which offers a true Parisian experience! Your satisfaction is the best reward for our staff who work day after day to offer you service without fault.Thank you again for sharing your experience, and we hope to be the fisrt hotel you will come back to in Paris !Sincerely,

8/10 Good

Rodrigo, Dubai

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Dalia Hamel - Première de Réception on 8 Feb 2024
Dear Rodrigo,Thank you for the great review of our hotel! We hope to see you again very soon.Sincerely,

6/10 Okay

Roula, Raleigh

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay there again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Keran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor hotel
Fire Alarm went off at 1am, lift not working from the car park. Check us in tk a dirty room that hadnt beeen cleaned from previous guests. Not a 5 star hotel at all.
Stayed 2 nights in Aug 2023
Response from Mouna on 24 Oct 2023
Good Evening Sir,We are sorry to read that you're stay was not as expected, this type of incident are rare in our etablishment. We hope to see you soon to show you how are service deserved them 5 stars.I wish you a excellent day,Best Regards,

10/10 Excellent

sunil

Liked: Cleanliness, amenities, property conditions & facilities
I requested an early check in since my flight into Paris landed at 8 am . The hotel was so kind enough to have my room ready for me at 10.30 am when I got to the hotel . It was a very sweet gesture to make sure I didn’t have to wait after a long flight . The check in and check out processes were very smooth . The food at the breakfast service and room service were both really good too . I didn’t use the pool but it looked like a lovely space to relax . Overall I was very satisfied and the hotel staff were very helpful and willing to address any requests . Thank you .
Stayed 3 nights in Sep 2023
Response from Mouna on 24 Oct 2023
Good Evening Sir,We are glad to read that you stay was more that expected, your satisfaction is our motivation and we will share your review to our teams with pleasure. Un fortunately you didn't went to the wellness place of the hotel, no worries our Spa is waiting for your next visit.We hope to see you very soon,Wishing you an excellent evening,Best Regards,

10/10 Excellent

Annabelle, Longview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower and bedding was amazing.
Stayed 1 night in Sep 2023
Response from Mouna on 24 Oct 2023
Good Evening Madam,Thanks you for sharing your opinion about your stay,We also thank you for the praise given to our rooms, given that you enjoyed your stay, we hope to see you again very soon.Wishing you a great day,Sincerely,

2/10 Terrible

V

Stayed 2 nights in Aug 2023

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small mistake with the rooms (a double when a twin room was reserved) quickly resolved in the morning. The breakfast is a little expensive, but lots of good cafes nearby. Other than those minor issues, am excellent hotel and great stay
Stayed 3 nights in Aug 2023

2/10 Terrible

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good news! The hotel will comp you two drinks for being woken up at 2-3 am by a cockroach crawling on your skin and then after finally falling asleep at 5am, ignoring your “do not disturb” sign and waking you at 9am. So much for the honeymoon experience we never got when we first got married. Now at 60 I thought we deserved a great hotel experience. Not so much. *Get this: not even one apology.* I’m Canadian so I know we over apologize and expect others to…but come on!
Stayed 5 nights in Jul 2023
Response from La Réception - Victoria on 4 Aug 2023
Dear Mr Jeffrey,Thank you for taking the time to tell us about your experience at the Hôtel Paris Bastille Boutet - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,

6/10 Okay

Miguel

Business traveller
Liked: Property conditions & facilities
Overall ok.
Room was small but ok. Bed not overly comfortable as they had added an extra layer on top of the mattress (for protection?) so it was too soft and lumpy. Towel not provided one day after room cleaned so I had to use the spa towel. Long hair on the bathroom wall (not mine, I’m bald) stayed there the entire time I stayed - I wanted to see if it was going to be cleaned away. It wasn’t
Stayed 5 nights in Jul 2023
Response from La Réception - Victoria on 4 Aug 2023
Dear Mr Miguel, Thank you very much for taking the time to share your experience at the Paris Bastille Boutet ! All our team is working to offer a personnalized service and attention to all our guests and we are delighted you recognized it. We are hoping to welcome you soon for you next visit.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joyau Parisienn
Amazing hotel close to subways and cafes . Rooms were comfortable , beautiful, soft towels and robes . Staff were so helpful and friendly . Pick up service was a bonus as was pool and spa . An awesome hotel for a paris vacation ,
Stayed 2 nights in Jul 2023
Response from La Réception - Victoria on 4 Aug 2023
Dear Mrs Christine, Thank you very much for taking the time to share your experience at the Paris Bastille Boutet ! All our team is working to offer a personnalized service and attention to all our guests and we are delighted you recognized it. We are hoping to welcome you soon for you next visit.

10/10 Excellent

J

Stayed 3 nights in Jul 2023
Response from La Réception - Victoria on 4 Aug 2023
Cher Monsieur J, Nous vous remercions pour la note laissée sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Cordialement,

10/10 Excellent

Alen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from La Réception - Victoria on 4 Aug 2023
Dear Mr Alen, Thank you very much for sharing your experience at the Bastille Boutet Hotel. Thank you for recognizing our team's work as we strive to offer a personnalized service to all our guests. We look forward to welcoming you on your next visit to Paris. Best regards.

10/10 Excellent

Sorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023
Response from Dalia Hamel on 17 Jun 2023
Dear Mr. Sorin,We very much appreciate your comments regarding your stay at the Hôtel Paris Bastille Boutet - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dalia Hamel

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Paris
Holy smokes, what a terrific hotel! Beautiful building; small but well-laid-out rooms; great (!!!) neighborhood; and excellent amenities (pool, steam room, sauna, fitness room).
Stayed 4 nights in Jun 2023
Response from Dalia Hamel on 17 Jun 2023
Dear Sophie,First of all, we would like to thank you for choosing to the Hôtel Paris Bastille Boutet - MGallery for your stay i Paris.We are delighted to read that your overall stay exceeded your expectations and that you enjoyed our neighborhood which offers a true Parisian experience! Your satisfaction is the best reward for our staff who work day after day to offer you service without fault.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one !Sincerely,Dalia Hamel

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and has everything you need
Stayed 6 nights in May 2023
Response from Dalia Hamel on 17 Jun 2023
Dear Adam,Thank you so much for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dalia Hamel

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at this boutique hotel. It is very clean and the bed is very comfortable. The shower has plenty of water pressure and the rooms are a great size. The location is awesome. Away from all the tourist hustle while still being located in a vibrant Parisian neighborhood. The staff is outstanding, especially Julio as he provided amazing dining suggestions highlighting a myriad of food options from multiple cultures. He made my wife’s 40th birthday celebration exceptional with his dining recommendations. Thank you Julio and Hotel Paris Bastille Boutet. We will most certainly see you again in a future visit.
Stayed 6 nights in Apr 2023
Response from Dalia Hamel on 17 Jun 2023
Dear Jason,First of all, we would like to thank you for choosing to celebrate this special occasion at the Hôtel Paris Bastille Boutet - MGallery. We are delighted to read that your overall stay exceeded your expectations and that you enjoyed our neighborhood which offers a true Parisian experience! Your satisfaction is the best reward for our staff who work day after day to offer you service without fault.I will make sure to share your comments with Julio and the rest of our staff !Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dalia Hamel

10/10 Excellent

Renato Geremillo, san francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, proximity to nicest restaurants/bistro , close to Metro for attractions and shopping . Always a great stay in this hotel . Feels safe around area , too .
Stayed 7 nights in Jan 2023
Response from Nesrine on 28 Jan 2023
Dear Mr. Renato,We thank you for your feedback and hope you enjoyed your stay with us in Paris ! We look forward to seeing you again!

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great at Boutet Christmas Eve 2022. Great room service. thanks
Response from Nesrine on 28 Jan 2023
Dear Stephane,We thank you for your feedback and we hope you enjoyed Paris during the Christmas season with us ! We look forward to seeing you again!

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in the area that we wanted to stay in, close to cafes and metro. Room was clean and just what we needed. We didn't use the amenities as we were hardly ever in the hotel. They only downside was that it was a little noisy. We could hear everything going on outside.
Stayed 9 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness
cute hotel, but street noise
lovely hotel, but street noise was an issue.
Stayed 2 nights in Sep 2022
Response from Tarciane Almeida on 4 Oct 2022
Dear client,Thank you for taking the time to tell us about your experience at the Hôtel Paris Bastille Boutet - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future.Kind Regards,

10/10 Excellent

saeed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Tarciane Almeida on 4 Oct 2022
Dear Mr Almazrouei,Thank you very much for your review regarding your stay at the Hôtel Paris Bastille Boutet - MGallery. We will share your comments with our team.We hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Robert

Stayed 5 nights in Sep 2022
Response from Tarciane Almeida on 4 Oct 2022
Dear Robert,We very much appreciate your review regarding your stay at the Hôtel Paris Bastille Boutet - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Kannan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

isabelle, livermore

Travelled with family
Liked: Staff & service, amenities
Ok but not really a 4 stars
Stayed 1 night in Jul 2022

10/10 Excellent

Ronn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Linsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff friendly. The ame eties and the breakfast are also wonderful. There is a metro not too far which is very convenient.
Stayed 5 nights in Jun 2022
Response from Boutet Team on 18 Jul 2022
Dear Linsey, Thank you very much for your comments regarding your stay at the Hôtel Paris Bastille Boutet - MGallery Collection. We hope your next visit will be as pleasant as the previous one. Sincerely, The Boutet Team

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and the room was surprisingly large. Also, great price.
Stayed 4 nights in Jun 2022
Response from Akram Nehmé - Front Office Manager on 25 Jun 2022
Dear Mr. Pichler, This is with a great pleasure that we receive your kind words regarding our friendly and hospitable team. The Paris Bastille Boutet Hotel would like to thank you for highlighting the confort of the rooms as well as your comments about our staff. We do hope to have the opportunity to welcome you back very soon in Paris. Best Regards,

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, beautiful. Wonderful staff. Great amenities. Pool, exercise room. Safe, quiet area. I visit Paris often, and this hotel will be a favorite.
Stayed 6 nights in May 2022
Response from Akram Nehmé - Front Office Manager on 25 Jun 2022
Dear Mrs. Harstad, This is with a great pleasure that we receive your kind words regarding our friendly and hospitable team. The Paris Bastille Boutet Hotel would like to thank you for highlighting the confort of the rooms as well as your comments about our staff. We do hope to have the opportunity to welcome you back very soon in Paris. Best Regards,

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great design and cleanliness of the hotel
Stayed 2 nights in Jun 2022
Response from Akram Nehmé - Front Office Manager on 25 Jun 2022
Dear Mrs. Grischenko, This is with a great pleasure that we receive your kind words regarding our friendly and hospitable team. The Paris Bastille Boutet Hotel would like to thank you for highlighting the confort of the rooms as well as your comments about our staff. We do hope to have the opportunity to welcome you back very soon in Paris. Best Regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Great staff and accomadation. Perfect location to pick up transport or get e bikes. Get the breakfast included in your Price.
Stayed 3 nights in May 2022
Response from Akram Nehmé - Front Office Manager on 26 Jun 2022
Dear Mr. Spittles, This is with a great pleasure that we receive your kind words regarding our friendly and hospitable team. The Paris Bastille Boutet Hotel would like to thank you for highlighting the confort of the rooms as well as your comments about our staff. We do hope to have the opportunity to welcome you back very soon in Paris. Best Regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Staff was very friendly. Maxim was great at the front desk
Stayed 2 nights in Apr 2022

10/10 Excellent

P

Stayed 2 nights in Apr 2022

10/10 Excellent

Humphrey

Travelled with partner
Liked: Cleanliness, staff & service
The location is near a Metro system. There are plenty of local market and restaurants around.
Stayed 6 nights in Apr 2022

6/10 Okay

Hyun

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Not Hotel Paris, certainly not Sofitel, have no idea what M Gallery means, it's Hotel Butet! Do not believe any pictures provided by Hotel Butet.
Stayed 5 nights in Apr 2022

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2022

4/10 Poor

Geoffrey, Genève

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I arrived I was assigned a room. I got up to it and the keycard was not working. Going back to the reception they updated the keycard. Got back up and could enter the room.... which was occupied !!! The person was not there but the room was not done (bed messy, used cups on the desk, a letter for someone else on the bed...) I got back to the reception and explained the situation. They told me to wait to find another room. I would have expected at least some sort of compensation coming from a 5 star hotel, should it be a room upgrade or even paying for a drink of my choice while I was waiting after a long trip. None of this was offered (they did tell me they would offer a hot chocolate, thing that they offer to everyone, but at 9PM this is a bit surprising). Other than that, the rooms are quite ok (rooms are usually quite small in Paris) but very noisy during the night with traffic, so much so it was hard to find sleep. Beds are very confortable though and pool / sauna is a good plus for the hotel.
Stayed 2 nights in Feb 2022

10/10 Excellent

Jane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, size of rooms, bar area.
Stayed 6 nights in Dec 2021

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing!! Staff was so helpful and accommodating! The breakfast was superb.
Stayed 1 night in Dec 2021