4/10 Poor
Jose
Business traveller
28 Apr 2024
Disliked: Staff & service
This property used to be a Parisian landmark until it got “Hyattized”. I have stayed in this hotel many times in the last 15-20 years and I am sorry to see its frank decay in service.
The recent remodeling - if anything - made the hotel lose its charm. Only one elevator was working during my visit.
Staff members in reception have no interest or emphaty towards guests. I had to extend my stay and booked a new room, which meant I had to check out and check in again: the only thing I asked was to have the new room ready by 3pm in order to take a business call and they just did not care. Gave them notice 2 days before and the only response they would give - to a current guest- was “check out at 11, check in at 4.” No interest whatsoever in attending to a reasonable request with ample notice. Will DEFINITELY not come back.
Jose
Stayed 2 nights in Apr 2024