Executive Room | Premium bedding, pillow-top beds, minibar, in-room safe

Reviews of Hôtel 37 Bis

4 out of 5
Hôtel 37 Bis
37 Bis avenue Roule, Neuilly-sur-Seine

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 127 reviews" "
Rating 8 - Good. 21 out of 127 reviews" "
Rating 6 - Okay. 3 out of 127 reviews" "
Rating 4 - Poor. 0 out of 127 reviews" "
Rating 2 - Terrible. 3 out of 127 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, friendly staff, situated in relatively quite and nice area of Paris,
Stayed 3 nights in Apr 2024
Response from Jean-Marc | Assistant de Direction on 8 May 2024
Thank you very much for your excellent review! We are delighted to hear that your experience at our establishment lived up to your expectations. The cleanliness of our establishment and the friendliness of our staff are aspects we value highly, and we're glad you appreciated them. We are also delighted that you found our location in a relatively quiet and pleasant part of Paris.We sincerely thank you for taking the time to share your experience, and look forward to welcoming you back on your next visit to the area. Please do not hesitate to contact us should you require anything.

8/10 Good

Ashly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay. 15 min walking distance from the arc of triomphe ... There´s a bus stop at the door that leves you right in front of the eiffel tower in 20-30 mins (depending on traffic)..and it´s more or less ten min walk to the metro station. The only downside is that for a 4 star hotel (and the price you pay) the room and wc are relatively small.
Stayed 4 nights in Apr 2024
Response from Jean-Marc on 3 May 2024
Thank you for sharing your feedback! We're delighted to hear that you found our location convenient, with easy access to iconic landmarks like the Arc de Triomphe and the Eiffel Tower. We understand your concern about the size of the room and bathroom, and we appreciate your honesty. We're constantly striving to improve our guests' experience, so your comments are invaluable to us. We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future!

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a fantastic location for walking to the many sites of Paris! There were good dining options near to the hotel as well and it was also well located for the Metro. The room was light, spacious and was very clean, if you choose to have breakfast there were good options available for a reasonable price! Overall highly recommend!
Stayed 2 nights in Apr 2024
Response from Ingrid on 13 Apr 2024
Bonjour, We thank you for you feedback about your stay in our hotel.We are very delighted that the stay was at the level of your expectations.Your comments help us to improve us and encourage us to continu our work in details.We hope to seeing you for your next parisian trip.La reception, Ingrid.

10/10 Excellent

Marilyn, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming. Enjoyed the neighborhood feel of Neuilly. Enjoyed dinner at Restaurant Fratelli nearby. Patisseries and chocolate shops in close proximity.
Stayed 2 nights in Mar 2024
Response from Jean-Marc on 1 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our establishment to be very clean and welcoming. It's fantastic that you enjoyed the charming neighborhood ambiance of Neuilly and had a delightful dinner experience at Restaurant Fratelli nearby. The proximity of patisseries and chocolate shops surely added to the enjoyment of your stay. We truly appreciate your kind words and look forward to welcoming you back again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and nice peoples
Stayed 3 nights in Feb 2024
Response from Jean-Marc on 29 Mar 2024
Thank you so much for your kind words! We truly appreciate your compliment.

8/10 Good

Lewys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for 3 nights Slept well Excellent transport links Good access to variety of eateries Fantastic welcome Good breakfast facilities although some of the butter was past it’s sell by date
Stayed 3 nights in Feb 2024
Response from Romain | Front office manager on 25 Mar 2024
Dear Guest,Thank you so much for your incredibly kind words and for taking the time to leave such a glowing review! It was an absolute pleasure hosting you during your stay with us.Your compliments regarding our team mean the world to us. We strive to maintain the highest standards in every aspect of our establishment, and it's wonderful to see that our efforts have resonated with you.We hope we have the pleasure of welcoming you again. Kindest regards,

10/10 Excellent

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Pierre emmanuel

Stayed 2 nights in Nov 2023
Response from Romain | Chef de réception on 31 Jan 2024
Bonjour,Merci d'avoir prit le temps de nous écrire suite à votre séjour dans notre établissement.Je constate avec tristesse que votre séjour ne s'est pas déroulé comme vous l'espériez. Sans plus de détails, nous tenons tout de même a signaler que nous faisons toujours notre maximum pour vous accueillir de façon amicale et professionnelle. Nous préparons nos chambres avec un grand soin et mettons toute notre énergie pour vous mieux vous servir. Je suis navré de lire que votre expérience ne fut pas à la hauteur et espère avoir le plaisir de vous accueillir une prochaine fois afin de mieux comprendre vos attentes. Très cordialement,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, a comfortable bed, excellent location - and a lovely breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel is okay We love the neighborhood, upscale!
Stayed 6 nights in Aug 2023
Response from Romain | Front office manager on 19 Oct 2023
Bonjour,Thank you so much for taking the time to give your feedback. We are glad to read you have enjoyed your stay with us. We hope to see you soon back in our hotels. Kindest regards,

8/10 Good

Samaria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Romain | Front office manager on 19 Oct 2023
Bonjour madame Epps,Thank you for your comment and thank you for choosing the hotel 37 bis for your trip. I am glad to read that, overall, you have enjoyed your stay with us. I did not get the chance to check you out so I hope that the Usher concert you attented lived up to your expectations. Until next time ! Kindest regards,

6/10 Okay

SHAILESH, North Brunswick

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room is so tiny that there’s barely any space to move. The staff was great though. Breakfast was great as well.
Stayed 2 nights in Sep 2023
Response from Romain | Front office manager on 19 Oct 2023
Bonjour !Thank you very much for taking the time to write to us !We are sorry to read that you have not enjoyed our room because of tis size. You were welcomed into our deluxe rooms which are the standard category and are around 15m².For your next trip, look towards our prestige rooms for more space. Despite this we take great care of our accomodation and hope that your Parisian experience was still a success. I am glad to read that the team has performed to your expectations. It is always a pleasure to welcome and assist you. Kindest regards,

10/10 Excellent

Maud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Romain | Chef de réception on 28 Sept 2023
Bonjour ! Un grand merci d'avoir pris le temps de nous écrire. Vos retours sont très importants pour nous et nous permettent de nous améliorer sans cesse. Nous espérons avoir le plaisir de vous revoir parmi nous très bientôt ! Cordialement,

10/10 Excellent

Hidetsugu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights and decided to stay 4 nights ! Great access to key Parts sightseeing spot ! Plenty of dining options and close to super market, wine shop, ATM and close to metro Porte Maillot. Reception personals are all warn, kind and supportive. Thanks.
Stayed 3 nights in Aug 2023
Response from Romain | Front office manager on 28 Sept 2023
Bonjour ! Thank you so much for this amazig review which I share with the everyone here. Your comfort is our priority and we are always glad to read that your stay was one of a kind. We hope to have the pleasure of welcoming you again really soon !Kindest regards,

10/10 Excellent

Maud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 2 nights in Aug 2023
Response from Romain | Chef de réception on 28 Sept 2023
Bonjour ! Trois lettres que nous aimons lire. Merci d'avoir pris le temps de nous faire un retour suite à votre séjour. Notre équipe se réjouit de cette réussite !A très bientot.Cordialement,

10/10 Excellent

MANVEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Romain | Front office manager on 28 Sept 2023
Bonjour ! Wow ! Thank you so much for taking the time to give us your feedback. Everyone is elated to see you have enjoyed your time with us ! Until next time ! Kindest regards,

10/10 Excellent

Sanjay Vikal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Romain | Front office manager on 2 Aug 2023
Bonjour ! Wow! Thank you so much for taking the time to rate your experience. I will share with the whole team the success of this stay. We are glad to see you have enjoyed your stay. We were very happy that your son graduated during your stay :)We wish you and your family all the best !Kindest regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful
Stayed 3 nights in Jul 2023
Response from Romain | Front office manager on 2 Aug 2023
Bonjour Jason !Thank you so much for your review! We are elated to read that your stay in Paris was pleasant. We take great care in making sure that all our guests feel at home here. The team is available at all times, day or night to assist you. We are always happy to take the time with you. Kindest regards,

10/10 Excellent

Miguel, riverbank,

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Just the breakfast needed more options
Stayed 5 nights in Jun 2023
Response from Romain | Front office manager on 28 Jun 2023
Bonjour,Thank you for this amazing review and perfect score. We are always attentive to your feedback and am glad you have provided us some. We always strive to improve. Would you be able to let us know which items you would like to see added to the breakfast ? Thank you again for rating your experience and hope that our teams have the pleasure of welcoming you again ! Kindest regards,

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Romain | Front office manager on 8 Jun 2023
Bonjour ! Wow ! Thank very very muc hfor taking the time to leave us your impressions after your stay and for giving us the top score !That keeps us motivated and pushes us to continuously better serve you. I hope you will think of us during your next visit. Kindest regards,

10/10 Excellent

Nasrollah

Stayed 3 nights in May 2023
Response from Romain | Front office manager on 28 Jun 2023
Bonjour,Thank you so much for taking the time to rate your experience with us. The whole team and I rejoice seeing this perfect mark. We hope that in the future, on your next visit, we will be able to host you once more. Kindest regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Romain | Front office manager on 1 Jun 2023
Bonjour, Thank you so much for your kind mark ! We are very grateful.I share with the whole team the perfect success of your Parisian experience and can only hope that we will have the privilege of welcoming you for your next visit in Paris. Kindest regards

10/10 Excellent

Tamás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Romain | Front office manager on 1 Jun 2023
Bonjour ! What a pleasure to see that you have enjoyed your experience with us ! Your mark is the greatest reward we could ask for ! I share with our whole team, from housekeeping to reception, of the success of your stay ! We all hope to have the pleasure of welcoming you again very soon ! Kindest regards,

10/10 Excellent

ruthy

Stayed 1 night in Apr 2023
Response from Romain | Front office manager on 8 Jun 2023
Bonjour ! Thank you so much for your perfect score. We are very happy to see that your experience with us in Paris has been a pleasant one. We look forward to having you again in the near future ! Kindest regards,

10/10 Excellent

Jaspal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hosts, great location in a nice part of town with the local Parisians.
Stayed 3 nights in Apr 2023
Response from Romain | Front office manager on 13 Apr 2023
Bonjour ! Thank you very much for this lovely review ! The whole team is very grateful for your kind words and is happy to know that you have enjoyed your short stay with us, it is always a pleasure for us to make your stay as comfortable as possible. We hope to have the pleasure of welcoming you back very soon ! Kindest regards

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Maurane The front desk on 13 Apr 2023
Dear Helen, Thank you very much for taking the time to rate your experience at the 37 Bis Hotel. We are very happy to read that you have enjoyed your stay with us, our team works to make sure that you have the most comfortable and positive experience. We are looking forward to having the pleasure of welcoming you again in Paris! Kindest regards,

10/10 Excellent

Patricia A

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Go-To Hotel When In Paris - Unprecedented
Hotel 37 Bis is perfect in everyday. While it may seem a bit "out" from city center, this is an additional plus for this fine property as it is just steps away from the Metro 1 line and there is bus access just outside the door of the hotel. The hotel is refined, has A/C for summer, and is beautifully appointed. The staff could not be more accommodating - they greet you as if you are old friends and are eager to help with any questions. The quality of everything in the hotel is exceptional, the beds are very comfortable and one is greeted with a fresh bottle of purified water each day. To add to this perfect stay, there is a pharmacy, a grocer, and an award winning patisserie/boulanger just down the street along with a host of charming shops, and a typical French market just steps. This is my go-to hotel when in Paris and I give it my GO GO GO GO GO rating. Merci Hotel 37 Bis for always meeting my expectations.
Stayed 2 nights in Mar 2023
Response from Romain | Front office manager on 13 Apr 2023
Bonjour Madame, Wow, wow ! What a review, thank you so much ! We are all so honored to read that you have enjoyed your repeated experience with us and your comments regarding the team are really the best rewrad we could ask for ! We are dedicated to making your trip to Paris unique and as comfortable as possible. I am glad that we were able to make your stay that much more special. Until next time we wish you the best ! Kindest regards,

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little hotel close to Paris
A great little hotel not too far from the subway. Very nice bedroom, bathroom with Ritual Shampoo and Soap. Everything feels new and cosy
Stayed 2 nights in Feb 2023
Response from Romain | Front office manager on 9 Mar 2023
Bonjour Corinne,Thank you so much for taking the time to write this lovely review ! Everyone here is so happy to read you have had an enjoyable experience staying at the hotel 37 bis. All our amenities were selected with care to ensure you have the most pleasurable stay possible. I am glad to see we have chosen the right products ! Until next time, we are available should you need anything ! Kindest regards

10/10 Excellent

Evita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Romain | Front office manager on 9 Mar 2023
Bonjour,Thank you for this lovely comment. The whole is rejoicing after reading your mark. Hopefully we will have the pleasure of weloming you again. Kindest regards,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must when in Paris
Very cozy centrally located hotel, great and friendly people, will definitely come back
Stayed 3 nights in Dec 2022
Response from Romain | Front office manager on 26 Jan 2023
Bonjour ! Thank you so much for taking the time to write to us following your stay at the hotel 37 bis. It is a pleasure for us to read your feedback ! This is so important to us and the whole team is really grateful to read your remarks. The hotel is equipped with a spa with a sauna and hammam and it is included for all our guests staying in our hotel. The spa is open for 45 minutes private sessions. All appointments must be made through the desk, from 8 AM to 11PM every day. The perfect way to relax after a ong day of walking around or a hard day's work. We hope to have the opportunity of welcoming you again very soon in our property and wish you a lovely day ! Kindest regards,

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff beautiful hotel
This was a random pick for my trip based on location and what a stroke of luck it was! The hotel was super clean and roomy for me, but what made it even better was the awesome staff. From the ladies at checkin to the very kind night manager (I wish I wrote their names down), they were so helpful and friendly. I’m not sure when I will get back to Paris but I will for sure make this hotel the place I stay!
Stayed 3 nights in Oct 2022
Response from Romain | Front office manager on 26 Oct 2022
Bonjour ! Thank you so much for taking the time to write this lovely review ! I am so glad to read that the whole team was attentive and that you felt papmpered here, this is so important to us ! We do our best everyday to make sure you are welcomed here as if it were your home. We put everything and everyone at your disposal to make sure you have a stay that you will remember. This is the best reward we could ask for ! Thank you again !We hope to have the pleasure of welcoming you sooner rather than later. Kindest regards,

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to metro, safe area, the room was very clean. The shower room and sauna were really great. Toiletries and hair dryer available as well as a mini bar. Very enjoyable stay 😃
Stayed 1 night in Oct 2022
Response from Romain | Front office manager on 23 Nov 2022
Bonjour ! Wow ! Everyone here is very touched by your compliments regarding your stay with us at the hotel 37 bis. Thank you very much for taking the time to write this review ! We are particularly charmed by your comments regarding the staff, we take every step to ensure that everyone here is helpful, friendly and professional. We are elated to read that we were successful in our mission. traveling to a foreign country can be daunting and we aim to assist you as best we can and ensure your comfort here ! Our hotel is located close to many attractions and we love taking the time to show you around the city. We are also available at any time to help you purchase tickets for shows or activities in Paris, so feel free to come meet us ! We hope to have the opportunity to welcome you again very soon for your next visit in our beautiful city. Kindest regards,

10/10 Excellent

Zana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Patricia A

Stayed 5 nights in Jul 2022
Response from Romain Chef de réception on 27 Jul 2022
Bonjour ! De la part de l'ensemble du personnel, je souhaite vous remercier pour vos commentaires qui sont pour nous la plus belle des récompenses. Nous mettons tout en œuvre pour vous assurer la meilleure qualité de séjour possible, et avons mis à votre disposition en chambre tous les services nécessaires afin de garantir votre confort : Produit d'accueil Rituals, literie Simmons ainsi qu'une machine Nespresso pour vos matins pressés. Je suis ravi de lire que le personnel fut à la hauteur de vos attentes. l'ensemble de l'équipe est à votre disposition 24h/24 pour vous conseiller ou vous guider. Nous espérons sincèrement avoir le plaisir de vous accueillir lors de vos prochains séjours sur Neuilly ou sur Paris. Très cordialement,

10/10 Excellent

Jane

Stayed 2 nights in May 2022
Response from Romain | Chef de réception on 4 Jun 2022
Bonjour, Un grand merci de la part de toute notre équipe pour cette belle note qui récompense tout nos efforts. Votre pied-à-terre parisien vous attend. Nous espérons avoir le plaisir de vous accueillir lors de vos prochains déplacements. Très cordialement,

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. I was sent an email questionnaire a few days before my trip asking if I needed anything. After selecting transportation- they set up everything for me with a driver. When I arrived at the hotel I was offered a complimentary drink. I was early for check in but they worked hard to get a room ready for me so that I could shower and nap after my red eye flight. I’m very grateful for this. The hotel is well appointed. The rooms have a beautiful scent and come with shampoo, conditioner, body wash and body lotion. There is a hair dryer in the bathroom and also a fully stocked mini bar. (There is a fee schedule for the mini bar) The bed and pillows are so comfy and I appreciate the black-out blinds. There is a Nespresso coffee machine with a few complimentary pods and a free bottle of water on arrival. They really treat you so well here. This will forever be the hotel I stay at when I visit Paris.
Stayed 1 night in May 2022
Response from Romain | Front office manager on 4 Jun 2022
Bonjour dear Randi, Thank you so much for taking the time to review your experience at the hotel 37 bis. What a pleasure for the whole team to read that you have had a unique and pleasurable stay with us. This is so important for everyone here ! Your comments about the staff are really what we are all about here. We take great pride and joy in assisting our guests to the best of our abilities and making sure you have the best experience possible. I am glad to read from your review that we were able to cater to your needs. We know long flights are always a discomfort, and even without requesting an early check-in, we do our best to provide rooms as early as possible. We are so glad that you have enjoyed your Parisian trip and that we were a small part of it. We hope to see you soon ! Kindest regards,

10/10 Excellent

corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2022
Response from Jean-Marc | Assistant Hotel Manager on 30 Apr 2022
Hi Corinne, We are so glad to read that your stay was comfortable and that you have enjoyed all the services we proved met your expectations. We look forward to welcoming you once more on further occasions. Kindest regards

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and welcoming. The hotel was clean. I was welcomed with a birthday note on my bed and champagne by the balcony. The bathroom floors are heated and a towel warmer by the sink. The room has a stocked mini bar, iron, robe, and tea/ coffee machine. The bed was comfortable. The breakfast was delicious. The stay was perfect for my solo travel. I will definitely book again.
Stayed 3 nights in Feb 2022
Response from Romain / Front office manager on 16 Feb 2022
Bonjour Madame, What a pleasure to read your kind review and thank you for taking the time to post it ! It is a great pride for our whole team to know that we have performed to your expectations. More importantly, we are elated that you have had a special experience for your first time in Paris and that we were able to be a part of that success. Our buffet breakfast is composed of fresh local products, cold cuts, cheeses, fresh fruits, viennoiseries, freshly queezed juices and baked breads... We are always trying to improve the quality of the products we provide our guests and I am happy to read that you have found them to your liking. Our SPA is available upon request at the front desk for 45 minutes of pure relaxation and bliss. Our sauna and hammam are complementary amenities for all hotel guests, feel free to ask the front desk for your next trip. We hope to have the pleasure of welcoming you again soon in our property and wish you all the best. Kindest regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Romain - Front office manager on 19 Jan 2022
Bonjour, Toute l'équipe se joint à moi pour vous remercier de cette belle note qui récompense nos efforts. Nous sommes heureux de lire que votre séjour s'est bien déroulé et que vous avez apprécié votre expérience à l'hôtel le 37 bis. J'espère avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour parisien. Très cordialement,

8/10 Good

Sarah

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Jean-Marc / Assistant de Direction on 3 Nov 2021
Bonjour Sarah, Nous tenions à vous remercier pour votre retour suite à votre séjour parmi nous. Nous nous réjouissons de lire que votre séjour fut satisfaisant et que vous ayez apprécié l'ensemble des services que nous proposons. Vos retours sont très importants pour nous, et nous permettent de nous améliorer continuellement. Nous sommes toujours ouvert à vos suggestions. Nous mettons tout en œuvre pour garantir votre confort lors de vos séjours, et toute l'équipe et moi-même sommes à votre disposition 24 heures sur 24. Nous espérons avoir le plaisir de vous accueillir à nouveau parmi nous très prochainement. Très cordialement,

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Rayan

rien
Stayed 5 nights in Apr 2024
Response from Jean-Marc | Assistant de Direction on 17 Apr 2024
Bonjour,Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Nous apprécions sincèrement votre retour et nous nous efforcerons d'améliorer nos services en fonction de vos commentaires. Nous aimerions en savoir plus sur les aspects qui n'ont pas répondu à vos attentes afin que nous puissions prendre les mesures nécessaires pour rectifier la situation. Votre satisfaction est notre priorité absolue, et nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur pour vous offrir une expérience qui surpassera vos attentes.

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très agréable et bien placé
Stayed 1 night in Feb 2024
Response from Romain | Chef de réception on 25 Mar 2024
Bonjour, Nous tenons à vous exprimer toute notre gratitude pour votre commentaire élogieux et pour avoir pris le temps de partager votre expérience exceptionnelle chez nous. C'était un véritable plaisir de vous recevoir lors de votre séjour.Nous sommes enchantés que vous ayez apprécié la localisation de l'hôtel et que nos services vous aient plu. Notre objectif est de veiller à ce que chaque invité se sente à l'aise et bien pris en charge tout au long de son séjour.A très vite, nous l'espérons !

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Très bon hôtel Excellent accueil, le personnel est super poli et fait tout pour rendre service et faire plaisir J'ai été surclassé et la chambre était super, Propre, neuf, bien agencée. Bon petit déjeuner aussi
Stayed 1 night in Feb 2024
Response from HABECHE Smail on 15 Feb 2024
Bonjour PartickNous sommes ravis de recevoir vos éloges ! Merci infiniment d'avoir pris le temps de partager votre expérience positive avec nous. Nous sommes enchantés que vous ayez apprécié votre séjour, notre accueil, le professionnalisme de notre personnel, ainsi que la qualité de nos chambres et le petit déjeuner.C'est toujours un plaisir pour nous de surclasser nos clients quand cela est possible, et nous sommes ravis que vous ayez pu profiter d'une chambre propre, neuve et bien agencée.Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement lors de votre prochaine visite.Bien à vous,HABECHE Smail

10/10 Excellent

ladji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Romain | Front office manager on 25 Mar 2024
Bonjour, We are thrilled to hear that you had a perfect experience during your time here. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's truly rewarding to know that we were able to exceed your expectations.

10/10 Excellent

Laurent

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Concept

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Romain | Chef de réception on 31 Jan 2024
Bonjour,Nous tenions à vous remercier d'avoir pris le temps de noter votre expérience.Nous sommes heureux de lire que votre séjour fut agréable et que vous avez passé un bon moment parmi nous. Vos retours sont toujours très important à nos yeux et nous prenons toutes vos remarques très à cœur. Je partage avec l'équipe le succès de votre séjour. A bientôt !

10/10 Excellent

Akos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Aa
Stayed 2 nights in Oct 2023
Response from Romain | Chef de réception on 19 Oct 2023
Bonjour Daniel,Un grand merci de la part de toute l'équipe pour votre belle note que je partage avec tout le monde. Pour votre prochain séjour, n'oubliez pas que notre spa est disponible gratuitement. Pour en profiter, n'hésitez pas à nous contacter. Nous espérons avoir le plaisir de vous recevoir de nouveau dans notre établissement. A très vite !