Terrace/patio

Reviews of Holiday Inn Express Paris - CDG Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Paris - CDG Airport, an IHG Hotel
5 Rue du Voyageur, Roissy-en-France, Val d'Oise

Reviews

8.6

Excellent

Rating 10 - Excellent. 1577 out of 2935 reviews" "
Rating 8 - Good. 841 out of 2935 reviews" "
Rating 6 - Okay. 294 out of 2935 reviews" "
Rating 4 - Poor. 134 out of 2935 reviews" "
Rating 2 - Terrible. 89 out of 2935 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service
The staff at the front desk were wonderful! **house cleaning was absolutely horrible!!!! First off I had the do not disturb sign on my door and she kept trying to come inside, thank god I was inside and door was double locked! But thennn the next day I went out and had the sign on my door and she still went inside my room. She was cleaning the bed, put my pillows on the floor and then put back on my bed. Eww I made her change them! Then my toilet she cleaned with the same cloth she wiped down the counter tops with! DISGUSTING!!!!!!
Stayed 3 nights in May 2024

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK if you just need a clean bed for the night. We were in transit to Naples so it was fine for one night. Don't go here if you want atmosphere or plan to spend time in Paris.
Stayed 1 night in May 2024

8/10 Good

Wai-chung Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well-connected to CDG and therefore also to RER B trains which will connect you to Paris centre and to Paris Metro system. Hotel may need some renovations and updating. Also, housekeeping standards is not consistent. Our room's shower stalls shower hose is leaking. Good location and proximity to the airport and breakfast is included.
Stayed 3 nights in May 2024

8/10 Good

Emeric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was large, but I’m not sure that the carpet has been vacuumed a there were small pieces of paper on it. A quick test of the tiles in the bathroom with a paper towel made me believe that it missed the wipe that day. The grout between the tiles was almost all gone. The TV service was out, and never available even though I was told at the check in that it will be solved on our arrival day
Stayed 1 night in May 2024

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so nice that the breakfast was served starting at 4am, which made it very convenient for the early flight I had to take. The room was basically clean, but, it may not have been occupied for awhile as I noticed the some areas were dusty. I had the in room tea, the mug had the tea(?) stain which I had to clean. The tea had very strange consistency that filmed the mug. The water heater may not have been used for awhile as the kettle water had fine dust floating at the top. But, the location of the room(230) was great to be able to see the airport, and I could see the Concorde, at dusk, being illuminated. The room was very quiet.
Stayed 1 night in May 2024

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this hotel, modern and quiet, especially It’s super easy to get to terminal 1.
Stayed 1 night in Apr 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Ease and convenience of the airport were ideal for needs. King size beds were comfy, along with the showers. Loved the array of fruit, and many other selections offered at breakfast. Staff is courteous and helpful for questions when needed.
Stayed 1 night in May 2024

10/10 Excellent

Julie

The restaurant dinner buffet was way better than expected. The breakfast was a usual hotel breakfast buffet. The room was clean and modern and quiet. Easy access to the airport shuttle (4 minute walk along sidewalk). So glad we stayed here the night before our morning flight out of Paris.
Stayed 1 night in May 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, thank you.
Stayed 1 night in May 2024

2/10 Terrible

Charbel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charge
Stayed 1 night in May 2024

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for airport travel. There aren’t many close dining options but the hotel restaurant was excellent. The hotel and rooms were clean and modern. I will definitely book here again, the price was better than others in the area and the quality was just as good.
Stayed 1 night in May 2024
Response from anthony on 7 May 2024
Dear ClaraThank you for this superb review.We appreciate that you chose to stay with us and are happy to know that your experience was enjoyable.We hope to see you again soon for another enjoyable experience.we look forward to welcoming you during your next trip to CDGSincerelyAnthony MonsèreFront Office Manager

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome. Clean and bright, lots of amenities, shuttle to airport and friendly staff. Loved it.
Stayed 1 night in May 2024
Response from anthony on 7 May 2024
Dear Vicki , What a pleasure reading your comment. Thank you. We will share all your feedback to our teams. During your next visit please do not hesitate to contact us in order to prepare your arrival. All our team wishes you a good day. Kind regards,Anthony MonsereFront office manager

6/10 Okay

Allen, Murrells Inlet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Poor dining options. Restaurant is over priced and food available at bar is vending ma hine only. Breakfast provided was plentiful, however, all food was cold, not even warm.
Stayed 1 night in Apr 2024
Response from anthony on 7 May 2024
dear AllenThank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Anthony Monsere Front office manager"

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This was fine for the price. Had to find the CDGVAL which was not well marked and about a 300 yard walk from the stop. Breakfast was also good.
Stayed 1 night in May 2024
Response from anthony on 6 May 2024
dear RobertThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay. We hope to welcome you again soon in our establishment during your next trip. kind regards,Anthony Monserefront office manager

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walking distance from CDG. I always spend the night here before flying out the next morning. It takes about 15 minutes to enter Terminal 2 or 3 and you do have to take a tram which is very conveniently located just a few meters from the hotel. They offer free breakfast which is always a plus.
Stayed 1 night in Apr 2024
Response from anthony on 6 May 2024
DearWe are very happy that your stay went well and we thank you for taking the time to give your opinion on your last stay at the Holiday Inn Express Roissy CDG. Your compliments touch us deeply and we thank you. We hope to have the pleasure of welcoming you during your next stay in Paris and in this expectation, please receive our best regards.RegardsAnthony MonsereFront office manager

10/10 Excellent

Yenssi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing But they have to get smart TV
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
good morning Yenssi,We are very happy that your stay went well and we thank you for taking the time to give your opinion on your last stay at the Holiday inn Express Roissy Charles de Gaulle. We hope to have the pleasure of welcoming you during your next stay in Paris and in this expectation, please receive our best regards.RegardsAnthony MonsereFront office manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay to catch a flight from CDG
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
big thanks Paulsee you soon

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Very close to airport but dead quiet at night for sleeping. Staff were very pleasant and helpful. Highly recommend for those travelling in or out of CDG.
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
Dear RosemarieThank you very much for this lovely comment!!This note filled our hearts with pride and joy!We hope to have the pleasure of welcoming you again very soon!SincerelyAnthony MonsereFront Office Manager

10/10 Excellent

Sudha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Most convenient location - almost attached to the terminal. Easy walk from hotel to the CDG airport.
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
Hello SudhaThank you for your recent stay at the Holiday Inn Express Roissy CDG and for sharing your impressions of your stay. We hope to welcome you back to our hotel very soon.Kind regardsAnthony MonsereFront office manager

10/10 Excellent

JULIE

Travelled with group
Nice overnight stay.
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
Dear JulieWe are very happy that your stay went well and we thank you for taking the time to give your opinion on your last stay at the Holiday Inn Express Roissy CDG. Your compliments touch us deeply and we thank you. We hope to have the pleasure of welcoming you during your next stay in Paris and in this expectation, please receive our best regards.RegardsAnthony MonsereFront office manager

10/10 Excellent

Nellonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Great welcoming and helpful staff. Wonderful breakfast included. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
hi NellonneWe are very pleased that your stay went well and we thank you for taking the time to give us your opinion on your last stay at the Holiday inn express Roissy CDG. Your compliments touched us deeply and we thank you. We hope to have the pleasure of welcoming you during your next stay in Paris. In the meantime, please accept our warmest regards.regardsAnthony MonsereFront office manager

8/10 Good

Malcolm, Exideuil sur Vienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient service
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards,Anthony Monsere front office manager"

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like the closeness from the airport and the rooms are clean and comfortable. Great personnel and breakfast and diner buffet, very convenient.
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
good morning Serge,We are very happy that your stay went well and we thank you for taking the time to give your opinion on your last stay at the Holiday inn Express Roissy Charles de Gaulle. We hope to have the pleasure of welcoming you during your next stay in Paris and in this expectation, please receive our best regards.RegardsAnthony MonsereFront office manager

4/10 Poor

Glenn, West Bend

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
thanks Glennsee you soon

8/10 Good

Mark, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from anthony on 3 May 2024
a big thanks MarkregardsAnthony

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was surprised to pay 25 € to park overnight, if I knew that I would have rented the car a day later
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello IanWe would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

2/10 Terrible

jose

Stayed 2 nights in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

8/10 Good

Faton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello Faton,We would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

10/10 Excellent

Kenel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello Kenel,We would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property but difficult getting a shuttle from CDG to the hotel. It would be nice if Holiday Inn express to provide a shuttle from the car rental agencies to the hotel. Otherwise it was a pleasant experience.
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Hello JamesWe would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

10/10 Excellent

Douglas, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a major flight cancellation while staying and the staff was very helpful in getting us sorted out. Also the restaurant for dinner was very well run with great service and attentive staff!
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express PARIS - CDG AIRPORT. Your feedback is extremely valuable to us. We use feedback, such as yours, to continually make changes to our brand to improve our guests' experience. We hope you will give us the opportunity to serve you again in the future. Once again, thank you for choosing Holiday Inn Express, and if I can be of any assistance, please accept, Sir or Madam, the assurances of my highest consideration.

10/10 Excellent

Francisca

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica on 29 Apr 2024
Hello FranciscaWe would like to thank you for your recent stay at the Holiday inn Roissy Charles de Gaulle Airport and your recommendation! Your compliments mean a lot to us and we would be delighted to see you again for a future stay. Sincerely

6/10 Okay

Tomohiro, Evanston

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was a cold day and the temperature dropped to 2C. Since the room was cold, I asked about it at the front desk. The person at the check in counter asked me if i turned off the air conditioner three times, even after I said yes. They could just explain the situation (they turned off the heat for season), instead of questioning customers more than once. I seriously doubt if I will choose this establishment on my next trip.
Stayed 1 night in Apr 2024
Response from Réception on 29 Apr 2024
DearThank you for choosing the Holiday Inn Express hotel and for taking the time to tell us about your experience at the Holiday Inn Express PARIS - CDG AIRPORT.First of all, I would like to apologise for not meeting your expectations. We strive to make every stay as pleasant and comfortable as possible, and we will use your feedback to train our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

olivia, Victoria

Travelled with family
The room is average and the location is so close to the airport but the restaurant they need to work on the quality of food they are serving there. We went to the 27euro dinner buffet . The salad bar has small selection and looks lik the salad has been sitting in the bar for days, they are mushy. The main entree is such a very small portion . I ordered the shrimp tikka masala and there was only 5 small shrimps with lots of onions and rice. Hubby had the tiny chicken roast. Dessert looks like store bought. Coffee is extra. For the price that you pay you would expect a satisfying meal but we were not satisfied
Stayed 1 night in Apr 2024
Response from Jessica on 25 Apr 2024
Hello Olivia,We would like to thank you for your recent stay at the Holiday Inn Roissy Charles de Gaulle Airport. You should know that there is no restaurant in the Holiday Inn Express, as our hotel is located on the airport, there is no other alternative to eat, which is why we have set up a buffet open from 6.30 pm to 10.00 pm so that our customers who arrive late can eat. The buffet is 25 with all-you-can-eat starter, choice of 2 meats or 1 fish and all-you-can-eat dessert. you can also eat in our gourmet shop open 24/24h with dishes to heat up such as chili con carne, paella, sandwiches, salmon, pate farcie, boeuf bourguignon as well as vegetarian options etc... as well as Pizzas from 22h to midnight in our bar. i hope you had a good stay, and i hope to be able to welcome you again on your next trip to CDG,

10/10 Excellent

Dieu

Stayed 1 night in Apr 2024
Response from Jessica on 25 Apr 2024
Bonjour Dieu,Nous vous remercions pour votre récent séjour au l hotel Holiday inn express Roissy cdg et de nous avoir partagé vos impressions de séjour. Content que vous ayez passe un bon sejour ,Nous espérons vous recevoir de nouveau très bientôt dans notre etablissement lors de votre prochain voyage. Cordialement,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to rebound flight next morning
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello Sharon,Thank you for your recent stay at the Holiday inn express Roissy CDG and for sharing your impressions of your stay with us. We look forward to welcoming you back to our hotel very soon. Yours faithfully

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near CDG. Large and Comfortable room. Excellent breakfast bar.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello CharlesThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the ease of access from the airport. The shuttle from the airport and the fact that the hotel staff provided info about the shuttle service.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello AbigailThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

8/10 Good

Mirca

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 3 nights in Apr 2024
Response from Jessica on 21 Apr 2024
Hello MircaThank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect hotel when traveling thru Paris. Short tram ride from the terminal and easy walk just a few steps. Clean, comfy and breakfast is included.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Dear Randall, The entire team at the Holiday inn express Roissy CDG would like to thank you for this excellent rating and for your comment! We are delighted to read that you had an excellent stay with us. We look forward to welcoming you soon.Sincerely

10/10 Excellent

Bulent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The areas outside of the rooms needed cleaning.
Stayed 1 night in Apr 2024
Response from Jessica on 21 Apr 2024
Hello Bulent,Thank you for your recent stay at the Holiday inn express Roissy cdg and for sharing your impressions of your stay with us. We are pleased that you had a pleasant stay and hope to welcome you back to our establishment very soon on your next trip. Yours faithfully

10/10 Excellent

Devinder

Liked: Cleanliness, staff & service, property conditions & facilities
Very good property and convenient to reach from airport.
Stayed 2 nights in Apr 2024
Response from anthony on 17 Apr 2024
"Thank you so much for your review of our hotel Devinder. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Regards,Anthony Monsere front office manager"

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

JOSE, Hasbrouck heights

Travelled with partner
Liked: Cleanliness, amenities
Very nice
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Dear JoseThank you for this superb review.We appreciate that you chose to stay with us and are happy to know that your experience was enjoyable.We hope to see you again soon for another enjoyable experience.we look forward to welcoming you during your next trip to CDGSincerely

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to overnight near CDG before our morning flight. The signage from the airport were not the easiest to find, but very kind airport staff helped us navigate. The dinner was fine and the breakfast was excellent! We would stay here again!
Stayed 1 night in Apr 2024
Response from anthony on 15 Apr 2024
Dear ChristineWe had the pleasure of welcoming you to the Holiday Inn express Roissy CDG and thank you for taking the time to share your thoughts with us. We are delighted to learn that you enjoyed the atmosphere of the hotel, as well as our friendly team.We hope to have the opportunity to see you again and in the meantime, thank you again for your kind words and recommendations.Warmly thanking you,Best regardsAnthony MonsereFront office manager

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the cleanliness of the property and the nice playground in front of the hotel. Excellent place!
Stayed 1 night in Apr 2024
Response from anthony on 15 Apr 2024
Dear Ken Thank you for your message, it's a pleasure to see that you enjoyed cleanliness and our location.Regarding the breakfast, thank you for your suggestions. We will share the message with our team and will do our best to provide you a better experience.We hope to see you again at Holiday inn express Roissy cdg.See you soon !Anthony MonsereFront office manager

8/10 Good

Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with respect to CDG and good directions on how to get there. Also convenient to be able to have dinner and breakfast - good quality meals.
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Hello FayThank you for your recent stay at the Holiday inn express Roissy CDG and for sharing your impressions of your stay with us. We look forward to welcoming you back to our hotel very soon. Yours faithfully

10/10 Excellent

Allan

Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Dear AllanThank you for this superb review.We appreciate that you chose to stay with us and are happy to know that your experience was enjoyable.We hope to see you again soon for another enjoyable experience.we look forward to welcoming you during your next trip to CDGSincerely

10/10 Excellent

Kelly

Stayed 1 night in Apr 2024
Response from anthony on 6 May 2024
merci Kellya bientot

8/10 Good

helene

Stayed 1 night in Mar 2024
Response from anthony on 6 May 2024
BonjourNous vous remercions pour votre récent séjour l Holiday inn express Roissy CDG et de nous avoir partagé vos impressions de séjour. Nous espérons vous recevoir de nouveau très bientôt à notre hôtel. Cordialement,Anthony MonsereChef de reception