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Reviews of Aiden by Best Western Paris Roissy CDG

4 out of 5
Aiden by Best Western Paris Roissy CDG
4 Allee du Verger, Roissy-en-France, Val d'Oise

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1001 reviews" "
Rating 8 - Good. 349 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Eugenia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were a better system for shuttle from and to the airport.
Stayed 3 nights in May 2024

8/10 Good

Barbara Neumann

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport in that there was a shuttle. It only went to main terminal so there was a hike to terminal 3. The hotel itself was very nice - very friendly and accommodating staff. Adequate breakfast. Clean rooms. good beds and pillows. Couldn't figure out the heat/air, but that's probably my problem! Would probably stay there again after checking out hotels right at the airport.
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed one night before leaving on an early flight. The hotel was very convenient and comfortable - recommended if you need to stay close to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Maria M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place i love
Stayed 6 nights in May 2024

4/10 Poor

Patricia

Travelled with group
Disliked: Staff & service, amenities
I had paid for the hotel, taxes and fees on line thru Expedia and when I checked in they wanted to charge me again for taxes and fees also he said that breakfast was included and when I checked out I got charged for breakfast and city tax. They were not very nice or even accommodating.
Stayed 2 nights in May 2024
Response from Antonio on 13 May 2024
Dear mme Patricia,Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion regarding your reservation and the charges incurred during your stay.Upon review, I found that your reservation made through Expedia did not include breakfast or city taxes. I understand the inconvenience this may have caused during your check-in and check-out process with me, and I apologize for any misunderstanding that occurred. We strive to provide exceptional service to all our guests, and we regret if our communication fell short of your expectations. Please rest assured that we have taken your feedback seriously and will work to improve our processes to prevent similar occurrences in the future.Should you require further clarification or assistance with your charges, we recommend reaching out to Expedia directly, as they facilitated your booking and can provide detailed information regarding your reservation.Once again, Ie apologize for any inconvenience experienced and appreciate your understanding. If there is anything else I can assist you with, please do not hesitate to let me/us know.Warm regards,Antonio

10/10 Excellent

Judith, Hypoluxo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel close to airport. Comfortable bed, small bathroom but updated & room for everything. Shuttle to airport cost 8 euro per person. Uber was 12. We were 2 people so Iess expensive for Uber.
Stayed 1 night in May 2024

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness
Great looking hotel but not functional. Room is small and covered with "stuff" that is awkward and takes up space. Not friendly for the traveller that has a suitcase. The shower is not user friendly, small and narrow. The hotel room has flair and style but is poorly organized for someone that is a traveller. Nice to see but hard to use!
Stayed 1 night in May 2024

10/10 Excellent

susann

Travelled with group
Liked: Staff & service, property conditions & facilities
Very helpful
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Wow experience as I use to teach my employees when I was in business
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located off airport property. Great room and dining options.
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cozy. Staff was very friendly and the breakfast buffet was wondeful. Would definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel with great staff. We enjoyed our stay
Stayed 1 night in Apr 2024

8/10 Good

George, Alhambra

Stayed 5 nights in Apr 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Close to town centre
Stayed 1 night in Apr 2024

8/10 Good

Lac Huy David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place for overnight to Catch flight early in the morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Food was great and it was very convenient to where I needed to be😃
Stayed 4 nights in Mar 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

CARLOS, CALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cercana al aeropuerto CDG
Stayed 1 night in Apr 2024

8/10 Good

Behnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

harland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our tv did not work. Room was clean and comfortable. Staff nice but kind of lazy.
Stayed 1 night in Mar 2024

8/10 Good

Hung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for one night/layover
Stayed 1 night in Mar 2024

6/10 Okay

Rafique

Disliked: Staff & service
It was okay we
Stayed 1 night in Mar 2024

8/10 Good

ariane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decor and attention to details… steamer, magnifying mirror with light, espresso machine ♥️✨
Stayed 1 night in Mar 2024

10/10 Excellent

Karl, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and beautifully decorated
Stayed 1 night in Feb 2024

4/10 Poor

Jordan

Stayed 1 night in Feb 2024

10/10 Excellent

R

Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kirill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
like it
Very nice and free shuttle to the airport
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is clean, the bed and the pillows are super comfortable. It’s a good place overall. However, this hotel makes you feel like it’s a massive money pit. They will try to milk you out of every single dollar you have for any service. First of all, it’s not cheap at all. A 1 night stay there will cost you 100€ and while the room is clean and comfortable it’s also very basic. Want a water bottle? That’ll be over 5€. A 250ml bottle of juice? Over 5€ as well. Same for a small bottle of coke : 5.50€ Very basic breakfast buffet. You could barely call it a buffet, 18€. Even after pre-paying your stay they’ll hit you with some 8€ per night per person tax. 8€!? This is about triple or quadruble any city tax ive ever paid, anywhere in the world and ive traveled to a lot of places. I seriously doubt none of those 8€ is going to them. Shuttle service to the airport is 8€ per person. Using a taxi was cheaper both coming from and going to the airport. This just shows how completely disconnected from reasonable pricing the managers/owners of this hotel are. 90%+ of hotels will be very laid back with late checkouts and only give you a call after 30min+ past checkout time only asking you to hurry up. This place will call you after 5 minutes telling you that you will have to pay an extra for the late checkout. This place honestly just feels like it’s all over your pockets trying to get your cash in any way possible. Way too expensive for what you get.
Stayed 1 night in Jan 2024

6/10 Okay

Susan

Liked: Staff & service
Serviceable hotel, comfortable bed. Room is a bit small, wierd decor:/
Stayed 1 night in Dec 2023

10/10 Excellent

christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff very friendly and helpfull i feally felt like a valued client
Stayed 1 night in Dec 2023

10/10 Excellent

Jerrika

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect location. We were on our honeymoon and they were amazing. They had macaroons in our room and a bottle of wine. It was lovely.
Stayed 1 night in Oct 2023

8/10 Good

ILEA

Liked: Cleanliness, property conditions & facilities
The hotel is clean, cozy and quiet and the beds were wonderful. It was very easy to get to from the airport on the bus. The only downside is that there is nothing near the hotel in the way of restaurants or grocery stores. Also if staying on a weekend, the whole town is closed. The hotel restaurant didn't have a ton of options, wasn't always open and the prices were high. The internet connection was not secure and the wifi signal was really poor throughout the hotel, making it quite useless at the best of times, since you were constantly kicked off the system then had to log back in. With the price you pay for this hotel room the internet should have been better and since there are limited food options in the area a microwave either in a common area or in the room would be a nice bonus.
Stayed 2 nights in Dec 2023

10/10 Excellent

Zareen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. They had very nice eclectic decor. The staff was very friendly, thoughtful and caring. Highly recommend!
Stayed 1 night in Dec 2023

10/10 Excellent

Martine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel!
This hotel is decorated boutique style. Every corner of the hotel reflects a different theme that makes it interesting to explore... musical, poetry, happiness, floral, feathers,American, European, tropical, the fifties, sixties, ...you name it! Very eclectic style all around and definitely unboring to say the least. Amenities are great. Food and drinks are for purchase are available for purchase in the lobby for travelers late arrival that can be heated on the spot in a microwave right to the receptionists. I had a delicious pumpkin soup prepared by the hotel chef. Awesome breakfast buffet with plenty food and drinks available to eat and drink at a reasonable cost. Staff from breakfast attendants to receptionists present well are very customer-oriented and will go out of their way to provide top-notch assistance! Many thanks for making my many stays at AIDEN Hotels so pleasant :) i highly recommend this hotel for any lenght of stay. Much appreciation!
Stayed 1 night in Dec 2023

10/10 Excellent

Ella G

Stayed 1 night in Dec 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good ambience, cozy. The staff very friendly and attentive. Easy to reach the Airport by bus from there to París by RER B
Stayed 3 nights in Dec 2023

10/10 Excellent

Jun Virnin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

MANDA

Liked: Amenities
Service is good, hotel room Is clean, price is reasonable. Near to airport. I like the design
Stayed 1 night in Dec 2023

10/10 Excellent

Martine

Business traveller
Excellent hotel!
This hotel is very nice and clean. The decoration is bohemian style and fun. Hotel staff is kind, friendly and helpful. Great amenities, offered (coffee machine, water kettle, hair dryer, clothes steamer and a small safe) included in room. Awesome breakfast buffet and they even have a small selection of drink and food to reheat in a microwave right next to reception for sale right next to the reception desk! I enjoyed a delicious pumpkin soup with bread late at night. Parking is available. A hotel shuttle is available to and from the airport at request. I highly recommend this hotel for any lenght of stay! Very happy customer.
Stayed 1 night in Dec 2023

10/10 Excellent

Nayab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very close to airport, clean and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

RAJKO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is airport shuttle for €8 per person and Uber was €10.20
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

Liam

Stayed 2 nights in Nov 2023

8/10 Good

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice shower and bed. Food and drinks at front desk expensive. Dining room convenient. Front desk staff couteous. Airport shuttke servoce was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janice

Stayed 1 night in Nov 2023

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to be in my room within minutes of arrival. The check-in was flawless. I asked about shuttle service what time time was the 1st service since my flight was an early morning 9:00 am the staff mentioned 6:08 am. Room was clean, bed was 1st class extra comfortable, amenities coffee machine. I was greeted by the receptionist Ana in the morning who indicated shuttle would be arriving soon. Ana helped me out with checking out wished me a safe trip back home. I was pleasantly surprised with the ease my stay went at Aiden Best Western. Professional, courteous, helpful, pleasant staff. Aiden Best Western - France you have my admiration, and business.
Stayed 1 night in Nov 2023

8/10 Good

Mohamed

Stayed 1 night in Nov 2023