The hotel was beautiful and exactly what we wanted for central Paris. It was near three metro stops so getting around was convenient and in a great neighborhood. Walkable to many sites we wanted to go to, and easy for commuting. The staff was friendly and helpful.
When we went to check in, the room wasn’t ready and they told us to wait in the parlor. An hour later, it seems that they had forgotten about us and the room had actually been ready for 45 minutes. It was during the week of Christmas and New Years, so they were likely overwhelmed and there was a change of staff, but for a 4 star hotel I expected better handoff and communication.
The room was small (as expected), which wasn’t a problem. The shower didn’t drain well and flooded the bathroom floor every time we showered. Rooms could be updated - it was all carpet.