Papalotla Trip

Room was large and clean. Bed comfortable. Wifi good. Plenty of hot water. Convenient location. Couldn’t avoid sewage smell even after switching rooms. Odor strength varied throughout stay. Certain rooms were being upgraded or repaired. Often was a chemical smell which would enter the room; we placed items at bottom of door to limit the smell. Furniture in other rooms was moved at 0100-0130 one night. Didn’t try the restaurant.

I hope that I will get my security deposit $2,000 pesos everything else was Excellent. But the time to get the deposit back in my checking account is too long. Thanks!

Amazing experience! Will definitely come back! Early check in was the cherry on top , after a red eye flight from lax! Much appreciated! Thank you

The staff at the hotel was wonderful and they were always friendly and willing to offer assistance. The hotel is beautiful and directly in the historic city center. The free breakfast was delicious and so was the restaurant. Loved the hotel! Expedia should have notified us that there was a huge protest (with noise) out in front of the hotel and the Zocolo was closed to access. The Zocolo was one of the main reasons we stayed in this area, so we were disappointed.

The breakfast did not have any vegetarian options The cereals were not good Not any variety of breads It was not worth paying for the breakfast. The area is not that good either.