Papalote Museo del Niño

This hotel is amazing from the people to the rooms to the aesthetics

Overall, the hotel itself was nice and we had a good stay, but there were a few disappointing issues. We specifically paid extra for a room with a Zócalo view, but unfortunately the view was blocked by construction related to the World Cup preparations. The biggest issue was the noise. We were told the construction wouldn’t be a problem, but there was loud construction going on until around 2 a.m. every night we were there, making it difficult to relax and sleep. We also felt at times like the staff was avoiding us when we had concerns, and we noticed other guests seemed to receive better attention and service. Other than that, it was a good stay. I just wish they had been more upfront about the construction and noise, especially since we paid extra specifically for the Zócalo view.

I enjoyed the hotel. I asked for a quiet room and that is exactly what I got. There are a few things I would recommend to the hotel to improve. First the lighting....The lights in the living room, dining area, and bathroom were rather dim LED lights which did not quite give enough brightness. I would have been great if the living room had at least one lamp which could be used for reading. Also in the bedroom...the bedside lamps attached to the wall near the headboard were way too bright and undimmable, and were impossible to move to adequately use for reading in bed. Also, the only seating area in the living room was a very deep couch (which obviously could be used as a bed) but was not very comfortable to sit on. Would be nice if there were at least one comfortable chair in the living room for seating with a light for reading near it. But the hotel was very pleasant and intimate, and well located in a nice area with lots of eating options nearby.