Pantoja Trip

Missing shower towel and toilet paper. No refill in soap and Missing pillows

The room did not have hot water in the shower. The first day we had to let the water (wastefully) run for 30 minutes to get any sort of warmth. Called downstairs to have someone look at it. It eventually got hot. The next day same thing! But this time we were on a time constraint. We didn’t get to shower before we had to leave home. I complained, that we the customer paid these exuberant amounts of resort fees just to have no hot water. The man on the other side was very kind and gave me a breakfast credit as well as waived our resort fees. I probably will try staying here again giving it one more chance because it is very close to UNLV where we go to watch swim meets. I was disappointed this time. Was hoping for better.

Outdated hotel rooms. Had plumbing and doorknob issues

Room size and cleanliness was good. Room was not ready till 3 hrs later

Yes everything i was expecting was up to par. I loved my experience ♥️ ❤️