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We love staying at the sugar sands when we come to Panama City beach Florida is convenient it’s affordable it’s great for family trips it’s clean and staff is awesome ! I recommend 8.7/10 :)
Madison
Stayed 1 night in May 2024
Response from Guest Relations on 28 May 2024
We are so happy to hear that you enjoyed your stay with us, We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.
My hotel room was not available. It was double booked out. Once i arrived no where to stay. I AM HIGHLY UPSET AND WANT A REFUND!!!!
Alicia
Stayed 1 night in May 2024
Response from Guest Relations on 28 May 2024
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
Rude staff and housekeeping never came to my room. We were there for five days
Jeanna Dee
Stayed 5 nights in Apr 2024
Response from Guest relations on 28 May 2024
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
Hotel isn’t a 5 star resort or anything, if you go in with the right expectations you’ll be happy. We had a beach walk up room, which was on the first floor with the pool directly in front of it. Convenient to get to beach, and it’s on the west end, more quiet part of the beach which we liked. Facilities could use an update because things definitely show their age, but for the price it’s acceptable
matt
Stayed 4 nights in May 2024
Response from General Manager on 24 May 2024
Thank you so much for taking the time to post a review!All Feedback is greatly Appreciated.
The place needs to be torn down. It is OLD and run down. Worse place ever to stay. So sorry that we spent money to stay here.
Jens
Stayed 1 night in May 2024
Response from Guest Relations on 28 May 2024
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
Very limited toilet paper, sundries, not really clean, coffee machine broken, bending broken, ice bucket too small,
I e machine very far away, bad television.
john
Stayed 3 nights in May 2024
Response from Guest relations on 28 May 2024
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
Beach access was great but the TV in the living room had about 15 channels that were viewable, the rest were static. The TV in the bedroom didn't work - there was sound but no picture. Two of the outlets in the living room area didn't work - overall it was just a subpar experience. Would not stay again.
Jeremy
Stayed 2 nights in May 2024
Response from Guest Relations on 28 May 2024
We are so sorry you did not enjoy your stay. We appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
6/10 Okay
Jordan
10 May 2024
Liked: Cleanliness
Jordan
Stayed 5 nights in Mar 2024
Response from General Manager on 24 May 2024
Thank you so much for taking the time to post a review!
8/10 Good
Hannah
Travelled with partner
7 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very little parking- parking lot is very rough and cramped when there is a spot open. Maybe 15-20 spots for two buildings worth of people
Hannah
Stayed 2 nights in May 2024
Response from Hotel Management on 8 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
8/10 Good
Marc, Rushville
7 May 2024
Liked: Cleanliness, staff & service
Second time staying
Marc
Stayed 2 nights in May 2024
Response from Hotel Management on 8 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
8/10 Good
Marc, Rushville
7 May 2024
Liked: Cleanliness, staff & service
Older place Little work here and there
But well worth the money great dpoy
Marc
Stayed 3 nights in Apr 2024
Response from Hotel Management on 8 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
4/10 Poor
Patricia
5 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Patricia
Stayed 3 nights in May 2024
Response from Hotel Management on 7 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
6/10 Okay
Vickie
Travelled with family
5 May 2024
Disliked: Cleanliness
It was ok for the money. TV didn't work most of the time, floor was nasty looked as if never mopped. The beach location was great.
Vickie
Stayed 4 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
6/10 Okay
LEO
Travelled with partner
1 May 2024
.
LEO
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
Great view- well maintained pool and beach area- outdoor area for children- room was clean and updated- exterior could use a little updating but a terrific place to stay, great price
gina
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
This lovely loft style room was really nice with a walkout to the patio & boardwalk. Plenty of homey room to move around & cook. We really enjoyed being able to watch the sunset each evening from the patio.
It wouldve been good to have a dust mop to run over the floor to keep the sand up.
Lola
Stayed 3 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
Upon arrival to our room, it had a foul odor that we had to buy an air freshener spray to get rid of. We were there for four nights and five days. We NEVER saw a cleaning person, and we had to go to the office to get towels and toilet paper. The dishes had been put up dirty and had to be washed, AND, they charged me $11 for using ONE of their bags of coffee!!! I definitely would NOT recommend this place to anyone!!
Susie
Stayed 4 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
6/10 Okay
Ana
Travelled with partner
26 Apr 2024
Liked: Staff & service
This hotel is average but the view of the beach was great! It is a little further away from town but makes for a quiet stay and we practically had the beach to ourselves. The building is outdated with an elevator in need of repair. The rooms were pleasant enough but could be cleaned better. At check in our room still had sand on the floor and both my husband and I got glass splinters in our feet. The wifi is free but doesn’t work if you get a room above the 2nd floor.
Ana
Stayed 4 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
We visited for our 25th anniversary. Sherri, the manager, worked with my husband in setting up the room with decorations, wine and a gift certificate for dinner. It was a really nice surprise. Thank you to Sherri and her staff for setting this up. Our room was on the first floor with easy access to pool and beach. Loved the location. Kitchenette was convenient as was the full size refrigerator and dishes available. Bonfire Friday night was a nice touch. Met some really great people. We will be back.
You may need to go to office and ask for supplies such as towels and toilet paper depending on how long you stay.
Stephanie Kaye
Stayed 5 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
6/10 Okay
LEO
Travelled with partner
21 Apr 2024
Location to beaches perfect.
LEO
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
I did not like the parking lot. Very hard to get out of.Cars to close.
James H
Stayed 3 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
6/10 Okay
Sarawadee
18 Apr 2024
Disliked: Property conditions & facilities
Sarawadee
Stayed 4 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
2/10 Terrible
Jeannette
Travelled with partner
17 Apr 2024
The staff was not helpful
We had to repeatedly as for towels they were out all the time.
The elevator was on and off working.
Our air unit only blew air out of half the unit.
Air unit leaked water out on balcony that puddled.
Pool was cloudy & dirty.
Pavers around pool were a trip hazard.
The smell of marijuana was constant.
Beds were broken and we changed rooms& beds still very uncomfortable.
Music was played loud at 7:30 am and after 10 pm most nights.
No security. Anyone could park and come to pool and no one checked.
The concrete wood is old and I question the structure of the other bldg we were moved from.
Only good thing is there were no bugs we saw.
Garbage was stacked for a long time by hallway trash bins. I would not recommend or stay here again!
Jeannette
Stayed 6 nights in Apr 2024
Response from Hotel Management on 18 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
I thought our stay was great. The walk to the beach was super easy. The property was a little dated but very nice. The only complaint I had was the sheets didn't stay on my bed. But we had a great time.
Wanda
Stayed 3 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
8/10 Good
Deidre
Travelled with family
14 Apr 2024
Liked: Cleanliness
Great place to stay! Pretty clean, including the pool! Great proximity to everything in panama city.
Deidre
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
8/10 Good
Julie
13 Apr 2024
So peaceful and relaxing.
Julie
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
6/10 Okay
Larry
Travelled with partner
7 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet seat was loose, had to make sure it was straight when I sat down. Map board in bathroom, loose and falling off.
Larry
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
8/10 Good
Angela
7 Apr 2024
Outside could use some cosmetic updates and need more towels in the rooms. Beds were comfortable and the pillows were very comfy.
Angela
Stayed 2 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.
6/10 Okay
Jimmy
4 Apr 2024
Jimmy
Stayed 1 night in Apr 2024
Response from Hotel Management on 5 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
2nd time staying and both times was nice and quiet. Clean rooms. I only recommend a vent for air to flow to the other part of the room. Other than that I give it a 5 out of 5
April
Stayed 3 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
The property is located in a nice area surrounded by houses.
It has great amenities.
The rooms definitely need updating and the mattresses are terrible.
Great price for what it is.
Zulma
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
6/10 Okay
Nicole
29 Mar 2024
Nicole
Stayed 5 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
The rooms are very nice and clean. Very nice property. Would recommend for other people and would come again.
Ciara
Stayed 7 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Thank you for your positive feedback. We take pride in providing our guests with the experience they deserve. We do hope you will visit us again!
2/10 Terrible
Hailey
11 Mar 2024
Hailey
Stayed 2 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
As guest feedback is important to us, we appreciate you bringing this to our attention. We will address this immediately with the appropriate supervisors.
8/10 Good
Cindy
9 Mar 2024
Cindy
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thank you for taking the time to share your experience. We will keep working to make sure your next stay is an even better one. Hope to see you again soon.