Palmilla Trip

Employees were helpful and courteous. The family ambiance, and the food is great.

Where to begin. So disappointed with this stay. We booked for a whole week with my family/children. Since the day we arrived there was NO AC working. To summit up Our entire stay was a hassle, being moved room after room total of 6 just me and my husband and small children and my adult children moved also room total room. Maintenance man would go check air with a thermometer insisting it was cooling but it was not .Unbearable so humid and strong smell of mold in the rooms. And pools nasty murky with algae and dirt floating around early mornings. That’s an ear/pink eye infestation waiting to happen..And on top of that food was horrible and frozen and reception area Never ever ever picks up phone. Ugh Will not be staying here again. PLEASE DO NOT STAY THERE. This was supposed to be relaxing calm stress free week.

Service is TOP TIER, the staff are so amazing and helpful. The rooms are literally spotless, super safe, comfortable, food is amazing and we just felt soo welcomed by everyone.

The property itself was absolutely amazing. The staff throughout the resort were friendly, welcoming, and incredibly helpful. The spa was phenomenal, and my 80-minute massage was hands down one of the best I've ever had. If you're looking for a relaxing vacation, the resort and its amenities are outstanding. My only warning is this: when you check in, you'll likely be asked to stop by a table near the front desk. Unless you genuinely want to hear a timeshare presentation, I strongly recommend politely declining. We were told it would only take 90 minutes. Instead, we spent nearly four hours being pressured and manipulated by multiple salespeople. It completely consumed the first day of our vacation and left us feeling like we were being held hostage. While we ultimately did not purchase a timeshare, the experience was exhausting, pushy, and incredibly frustrating. The spa credits, discounted vacation, and free sunset cruise they offer as incentives are simply not worth sacrificing hours of your vacation to endure high-pressure sales tactics. Aside from the timeshare presentation, everything else about our stay was wonderful. I would absolutely return to the resort,but I would skip the sales table without a second thought.

The property was in pristine condition and the staff were so hard working and friendly always. The only complaint I have is during the summer time the room is not cold enough unfortunately. And I feel like a lot of the draft sodas were watered down.